Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

I have 1 license of Acronis True Image 2011 for 1 PC. I had it previously installed on my Windows Vista machine and it was working. Now, I wanted to move it to a Windows XP machine, by uninstalling it from Vista and installing it on XP.

Note: Unlike the latest version, True Image 2014, True Image 2011 does not require any "transfer" of license information, i.e. when moving the software from one machine to another, you don't have to "de-activate" it on the first machine and then "activate" it on the new machine. It should be sufficient to just uninstall it from one machine and install it on another. See KB43955.

Installing True Image 2011

I currently only have a license for the True Image 2011. I successfully uninstalled it from Vista, but installation on XP fails. At the time of this writing, the latest build of True Image 2011 was build 6942, which is what I am using. When I start the setup program (ATIH2011_6942_en-US.exe) I get to the main installation window. That's where I get stuck.

true image 2011 install screen

In the screenshot above, note the message where it says:

Checking for a new version...

Also note that the option "Install Acronis True Image Home" is greyed out.

For this reason, and for this reason alone, I cannot install True Image 2011 on XP. This really makes me angry. I have no doubt that once the installation process is started, the installation would succeed. But the problem is that the setup program wants to check for a new version of the software, and it does not allow me to proceed with installing the current version, not until the check for new version has completed. But that's just it! The check never completes! The two "sync" type of arrow animation just keeps spinning and it says "checking for a new version".

Honestly, I never did like this aspect of the True Image 2011 setup program. As it shows now, I was right to be skeptical about this design. Just because of this stupid thing I am unable to install the software that's already there in the installation file. Instead, it gets to be smart and go check for a newer version. What kind of moron designs a software like that?... True Image 2011 has been succeeded by both 2012, 2013 and now the latest 2014 versions. There will most likely never be a new release, build 6942 was probably the last build.

Is there no way to stop the version check? Any way to interrupt it or skip it? I was reading the Acronis KB database but found no information about any switches. Does anyone know if it's possible to use command line switches with the Acronis True Image series of products?

A simple line like this would be extremely helpful in my situation:

C:\>ATIH2011_6942_en-US.exe -nc

I made this up now, of course, just to show what I mean. I am using "nc" as a short for "no check". But I can't really stress enough how important this is. Unfortunately it appears as only the SMB (small-medium-business) products from Acronis have support for switches and command line.

So I'm screwed then I guess?...

Installing True Image 2014

I actually wanted to move the True Image 2011 to the XP machine just so that I can make a disk image backup of the system disk with it. This was the only reason. I then wanted to format the disk, reinstall XP on it, buy the 3 PC license for True Image 2014 and install and activate one instance of it on the XP machine. I would then use the disk image I created earlier. That was the plan.

I then learned that the free trial version of True Image 2014 has no feature limitations. The only limitation has to do with disk cloning. So I downloaded the True Image 2014 install file (ATIH2014_5560_en-US.exe). That would be the build 5560.

Windows Explorer becomes unresponsive

I try to run the setup program for True Image 2011 on XP by double-clicking on the EXE file. There is no response when I do this. When I open Task Manager I see the status "Not Responding". So I click on End Task and close it. Explorer restarts.

Executing from CMD works

I then tried executing it from a CMD window and I got lucky.

true image 2014 unpacking files

As you can tell by the screenshot above, when the EXE file is executed from a CMD window it starts "unpacking installer files". I thought that would be the end of it, but I then ran into new problems.

Incompatible Windows Installer version

After the installer files were unpacked, I got a message saying that Windows Installer version was not compatible.

true image 2014 windows installer version not compatible

The message read:

Windows Installer 3.1 or later must be installed first.

So I checked my Windows Installer version.

C:\>msiexec

windows installer

As you can tell by the screenshot above I had version 3.00.3790.2180.

Updating Windows Installer

Since I had an old version of Windows Installer I decided to head over to Microsoft website and download the latest version available for Windows XP. That would be "Windows Installer 4.5 Redistributable" (WindowsXP-KB942288-v3-x86.exe).

I started installing this and ran into new problems. Grr!

installing windows installer 1

installing windows installer 2

installing windows installer 3

installing windows installer 4

The error message read:

Det gick inte att verifiera integritet för filen Update.inf. Kontrollera att Cryptographic Service körs på den här datorn.

It talks about verifying integrity of file Update.inf and that I must make sure that Cryptographic Service is running. So I checked.

services.msc

It was not running!

services

I clicked on Start link to start the service. Now I got a new error message! GHHAH!!

cryptographic service can't start

The message reads:

Det gick inte att starta tjänsten Cryptographic Services på Lokal dator.

Fel 126: Det går inte att hitta den angivna modulen.

In short, it says the service can't start on local machine, can't find the module. Now what the hell is that supposed to mean? Where do I go from here?...

I feel like installing True Image 2014, or even 2011 will, or any version in-between will take some time... hopefully I will be done with it by the end of the month!! Unbelievable!

Since I have problems installing Windows Installer 4.5 because of the Cryptographic Service, I would mostly be interested in knowing how to install the 2011 version (which works with versions lower than Windows Installer 3.1), rather the 2014 version (which works only with Windows Installer 3.1 or greater).

share|improve this question
    
@Ramhound I just want to know how to get this thing installed and be done with it. For various reasons, I can't install the True Image 2014. One reason is that I have Windows Installer 3.00 and the setup program for True Image 2014 requires 3.1 as bare minimum. –  sammyg Sep 15 '13 at 16:39
    
@Ramhound That's not true! I have of course checked the Acronis KB database. See the links. Both 2011 and 2014 versions are XP compatible. –  sammyg Sep 15 '13 at 16:43
    
Since I have problems installing Windows Installer 4.5 because of the Cryptographic Service, I would mostly be interested in knowing how to install the 2011 version (which works with versions lower than Windows Installer 3.1), rather the 2014 version (which works only with Windows Installer 3.1 or greater). –  sammyg Sep 15 '13 at 16:47
    
@Ramhound Done! Those interested in helping me with this problem can also read the comments. I will be posting important bits of info here as I troubleshoot this problem and post my own findings here, rather than answering my own question or posting parts of the answer where the question is supposed to be. –  sammyg Sep 15 '13 at 17:09
    
It sounds like your XP install may need some repair for this to work. I would start with a broad fix like Dial-A-Fix wiki.lunarsoft.net/wiki/Dial-a-fix and let that run and re-register your DLL's. This can fix a variety of XP problems. If you have a newer version of IE on the computer, you will get some errors for that, but just click OK through them and it will be fine. After running Dial-A-Fix, reboot and try re-installing again. If you still have problems, pull up a command prompt and run SFC /purgecache and then SFC /scannow to repair your Windows system files. –  NewProgrammerJames Oct 18 '13 at 19:34

3 Answers 3

I see no mention of 32bit or 64bit. This leads me to wonder if this may actually be your problem. In the end, the best solution is to ask Acronis. You paid for it so just ask. Worst thing they can do is refuse to help you.

share|improve this answer

Since I'm not able to comment on your question I try to answer it. Did you check if the ATIH2011_6942_en-US.exe is extractable with 7zip or other archivers? If it is possible to extract its content, you could locate the MSI package within the installer exe and run it directly. This should avoid the update check. If the MSI package complains about your WindowsInstaller version you could use the software orca to edit the version check within the MSI.

In the ControlCondition table you will find a condition like VersionMsi >= "3.01". Change it to "3.00", save the MSI and try it again. If you're lucky the MSI package doesn't utilize WindowsInstaller features which are not available in this version.

share|improve this answer
    
@Sammy: Any news about your issue? –  Kai K. Oct 14 '13 at 7:03

I have 11.8053 on my XP so I know it can be installed there.

I suspect you have the wrong install file.

If you can't find the right install file but you have your serial number (i.e. key; that long number) you might be able to get Acrons to give you the install file.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.