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I've been given a MacBook Pro by my work, and am busily customising it.

I've installed Xcode, NetBeans, Fugu, and a few other apps that I need for development, but I'm running into problems when I try to install iTunes.

I get the 11.1 DMG file from the Apple website, and when I double click it, it shows me the Install Itunes.pkg file. Clicking that takes me through the wizard, and it all seems to work perfectly well, and completes.

However, it wouldn't show up in the /Applications folder in Finder. If I open up Terminal, I could see that there's an /Applications/ directory, with various components in it.

I spoke to the IT department, and the reply was that I needed to delete the iTunes MCX and com preferences.

I was able to find the .plist files at /Library/Preferences/ and /Users/iwilliams/Library/Preferences, and removed some of the restrictions - so now the app is appearing in the Applications folder in Finder, but it's not running when I try to launch it.

I suspect that I need to adjust some more permissions that might be blocking the application from running - but I don't know where to look next, and the IT department are pretty slow at responding.

share|improve this question
Sounds like some very specific configuration on your system. Your IT department is best to know what changes they have made that prevents this. – Ramhound Sep 25 '13 at 17:51
Thanks - but I'd like to understand more about what is happening and resolve the problem myself. The IT dept can often be too busy to respond, and I have root on the machine and a thirst for understanding :-) Suggestions for investigation welcomed! – iwilliams Sep 26 '13 at 5:56
You don't know what the IT department did to your installation that is causing this problem we would be just stabbing at air. Can you simply reinstall OS X using the default settings? – Ramhound Sep 26 '13 at 9:50
I can't reinstall OSX, sorry. What I've found so far (i.e. plist files) seem to be fairly standard ways to control an installation. I appreciate that if they've used a piece of software to control the installation, then it might be difficult to work out what's happening, but some suggestions e.g. log files to look for, specific preferences to check, etc - that's what I'm after. – iwilliams Sep 26 '13 at 20:07

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