I have recently switched ISP because of the really bad customer support of the previous ISP. The problem was that our Internet connection often was either disconnected or dysfunctional. The remedy was simply just reseting the modem. In the beginning it seems futile to complain about having to reset an internet connection, but over time it really started to become an annoyance in our household. You just don't want to go back to the basement to again reset in the middle of an interesting Youtube.
Because of this we switched ISP. For a month live was great. Unfortunately we are back at square one, where I have to reset the router often to keep the connection running. The customer support proved as ineffective as the previous one.
I have even replaced all network hardware. Still the connection can run for 3 days without problem to then suddenly freezing three to four times a day. I suspect issues on the outside infrastructure, but I can't get through to the right level of customer support, simply because the default suggestion ("Did you reset?"), is always quite effective.
I need more insight in what is going on, so I am trying to understand what might cause these annoying disruptions and what causes an ADSL modem to freeze? I am not allowed to change modem hardware making me stuck with the ISP's hardware (I already have 5 ADSL modems in a drawer from previous ISP's who had the same disruptive behaviour.