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I'm writing a documentation in Word 2010 using the snipping tool. I take screenshots of forms in my application. When I paste them in Word, most of the time Word changes the image and text gets blurred.

If I set the image to 100%, the text in the image still appears blurred. I said most of the time because sometimes the image looks fine. But I don't know what the pattern is.

enter image description here

Test files to reproduce it

What I have tried

  • I read some articles about how the DPI affects this, I am using the default (smaller) text size. I tried to save the files in PNG format, changed them with photoshop to make sure they have 96 DPI. They look fine in Photoshop, however when I paste them into Word, word does something to them and they don't look as sharp as the original image.
  • I tried the do not compress images in file option, and it doesn't work.
  • In order to reproduce this I actually tried different sizes for the image. For some sizes it worked fine. I suspect that this issue occurs for certain image dimensions but I didn't find the patterns.

What can I do to fix this?

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Do you have an example Word document or a screenshot? – James Oct 8 '13 at 22:01
I just updated my post to include the samples where you can see what happens. – tirichitirca t Oct 9 '13 at 1:05
up vote 4 down vote accepted

I was able to replicate your issue using the files you posted. I was able to solve it with the following steps:

  • Right-click the image
  • Choose Size and Position...
  • On the Size tab click Reset
  • Click OK to close the dialog

Image size settings

Notice on the screenshot above that even though Word says the image is scaled to 100%, the height and width are different to the "original" size until you click Reset.

I suspect that you might still have problems using images larger than the page though, in which case you should probably use an image editor to scale the images.

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In the Advanced section in Words option menu you could select the Do not compress images in file option and see if that helps.

Word Advanced options

EDIT: If you haven't already tried using images in the bitmap format, you could try and see what happens. As mentioned in the comments, I have had good results in the past.

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It doesn't work. I tried it already. I also inserted the image from a local file as per these instructions:… – tirichitirca t Oct 8 '13 at 19:35
Oh ok. I suggested that because you hadn't mentioned it in your original question. I don't have any other suggestions Im afraid – Yass Oct 8 '13 at 19:43
Actually I have one suggestion if you haven't tried already. In the past I've used images in the bitmap format and I've had good results. The file size will suffer. – Yass Oct 8 '13 at 19:46
tried that as well, it doesn't work unfortunately. – tirichitirca t Oct 8 '13 at 19:54
Well, that sucks :(. Hopefully someone else can chime in with a solution. – Yass Oct 8 '13 at 19:55

I had the same problem. I believe the answer is that whilst the image is at 100%, the zoom level of the document isn't. When you change both to 100% then you see an exact replica of the image.

I believe Word is trying to show you what the image will look like when you print it.

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