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I have an issue with our house network that I can't figure out how to solve. I'll try to detail the symptoms as best I can, but please feel free to ask me for clarifications and I'll try to find any data you need.

My issue is one of connectivity. I seem to be having trouble connecting to peers and certain servers. One symptom is the fact that torrents can literally take several days to start, but once they're connected to a peer it will stay connected and keep downloading at a fast and steady pace.

The other large symptom is the fact that Xbox Live is incredibly hard to use on my Xbox 360. Connecting to Live takes multiple attempts (sometimes 5, sometimes I give up after trying to connect for 90 minutes straight), as does every other connection step along the way; trying to join a chat party, getting into a multiplayer match, etcetera. For some reason, I'm disconnected every time I go to the dashboard too, so my connection doesn't like whatever it is the Live server is doing whenever you switch games. Additionally, I'm kicked off of Xbox Live every 2 hours. (However, this time limit fluctuates; sometimes I can be on for 6 hours straight with no issues and sometimes I'm thrown out after just 10 minutes. 90% of the time it's 2 hours though.)

A major problem on top of this is the fact that my entire apartment building is on one gigabit connection, routed through a NetGear ProSafe router owned by my landlord. I can't just sign up for my apartment's own connection, as the house is a converted office building and isn't wired with anything but CAT5 cables running from the basement.

One more detail is that this seems to be load-based. In early mornings, when people are still asleep, the issues are almost completely gone. In prime time evenings, though, trying to use the connection is a nightmare.

Is the issue that the ProSafe can't handle about 50 apartments trying to connect, or is there a setting that's too strict and ends up bottlenecking the house, causing these issues? Any tips or clues would be appreciated, as I can neither get my own connection nor move to a different place very easily and this issue is absolutely maddening for a huge gamer like myself.

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What's your ISP? What kind of contract do you have? Is this just one subscription for the entire building? Or you have your own? – MariusMatutiae Oct 16 '13 at 13:17
What's the rated internet speed that your apartment is subscribed to (15/5 , 25/10 , 5/1)? Who is your ISP (Time Warner, Verizon, Comcast)? Do they run fiber or coax from the pole to the apartment complex? – MonkeyZeus Oct 16 '13 at 13:28
If you open up a cmd session in Windows and do ping during peak and down times, what kind of difference are you seeing in terms of milliseconds (ms) – MonkeyZeus Oct 16 '13 at 13:31
@MariusMatutiae It's one connection that's owned by the landlord. The service is that we can just plug in a CAT5 into the wall and get online immediately, the minus, of course, is the above issue. And the fact that I can't sign up for a private connection as the cabling isn't there. – Jay Oct 16 '13 at 14:01
You might find that you can get an own connection, with the network service provider making the connection in the basement to your apartment's Cat5. If your landlord actually has a gigabit connection into the building, he or she should probably divide the bandwidth to keep you folks happier - 50 apartments fighting over a gigbit connection is a lot more contentious than 50 apartments each given 20Mbit of the gigabit, without any opportunity to hog the whole thing. Most any smart switch can do that, if asked. You may have gigabit to the basement and less than that out of the building. – Ecnerwal Oct 16 '13 at 14:03

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