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We are using Office 365 ProPlus 2013. A new user tried to activate their install and received the error that they had reached their install limit of 5 machines. Upon clicking the link the deactivate previous installs that appears in that error dialog, the user is taken to their Office software management tab. Usually, if the user has previous installs, they are listed here and the user is able to deactivate. However, in this case, previous installs do not appear and it seems something else may be the problem.

I am looking for any suggestions as to what may be the problem, thanks.

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I would contact Microsoft in a case like this. I assume the correct account is being logged into, you have tried multiple browsers, and logged into a currently activated device to see if the problem isn't something silly? – Ramhound Oct 17 '13 at 23:26
When you say a 'new'user. Do you mean a new Office 365 user? That did not download any previous copies on other machines? – Martijn Burger Oct 18 '13 at 0:22
Yes, a new 365 user that has not installed before. I have tried multiple browsers and had no luck. – Jake Oct 18 '13 at 0:46
up vote 0 down vote accepted

Looks like Microsoft having an issue with the service

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providing links is fine but could u summarize it as answer? – BlueBerry - Vignesh4303 Oct 18 '13 at 6:31

protected by Community Oct 18 '13 at 11:05

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