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I use Greenshot for screenshots, and it's been nagging about some other software tool using the same hotkey. I started receiving this warning message about two days ago. It shows up each time I reboot and log on to Windows.

The hotkey(s) "Ctrl + Shift + PrintScreen" could not be registered. This problem is probably caused by another tool claiming usage of the same hotkey(s)! You could either change your hotkey settings or deactivate/change the software making use of the hotkey(s).

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What's this all about? The only software I recently installed is

  • CPU-Z
  • Core Temp
  • Speed Fan
  • HD Tune
  • Epson Print CD
  • NetStress

What I would like to know is how to find out what other tool is causing this conflict? Do I really have to uninstall each program, one by one, until there is no conflict anymore?

I see no option for customizing any hotkeys in CPU-Z, and according to docs there are only a few keyboard shortcuts. These are F5 through F9, but they are no hotkeys. There is nothing in Core Temp, and from what I can see... nothing in Speed Fan. Is any of these programs known to use Ctrl + Shift + PrintScreen hotkey for screenshots?

I am actually suspecting the Dropbox client. I think I saw a warning recently coming from Dropbox program, something to do with hotkeys or keyboard shortcuts. I see that it has an option for sharing screenshots under Preferences menu, but I see no option for hotkeys. Core Temp actually also has an option for taking screenshots (F9) but it's just that - a keyboard shortcut, not a hotkey. And again, there's no option actually for changing this setting in Options/Settings menu.

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How do you resolve this type of conflicts? Are there any general methods you can use to pinpoint the second conflicting software? Like... is there some Windows registry key that holds the hotkeys? Or is it just down to mere luck and trial and error?

Addendum


I forgot to mention, when I do use the Ctrl + Shift + PrintScreen hotkey, what happens is that the Greenshot context menu shows up, asking me where I want to save the screenshot.

enter image description here

So it appears to be working. But I am still getting the darn warning every time I reboot and log on to Windows?! I actually tried changing the key bindings in Greenshot preferences, but after a reboot it seems to have reverted back to the settings I had previously.

Update


I can't see any hotkey conflicts in the Widnows Hotkey Explorer. The aforementioned hotkey is reserved by Greenshot, and I don't see any other program using the same hotkey binding.

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But when I went into Greenshot preferences, this is what I discovered.

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As you can see it's the Greenshot itself that uses the same hotkey twice! I guess that's why no other program was listed above as using this hotkey. But how can Greenshot be so stupid to use the same hotkey more than once? I didn't do this! It's not my fault... I'm not that stupid.

This is what it's set to right now:

  • Capture full screen: Ctrl + Skift + Prntscrn
  • Capture window: Alt + Prntscrn
  • Capture region: Ctrl + Prntscrn
  • Capture last region: Skift + Prntscrn
  • Capture Internet Explorer: Ctrl + Skift + Prntscrn

And this is my preferred setting:

  • Capture full screen: Prntscrn
  • Capture window: Alt + Prntscrn
  • Capture region: Ctrl + Prntscrn
  • Capture last region:
  • Capture Internet Explorer:

I don't use any hotkey for "last region" and IE. But when I set this to my liking, as listed here, Greenshot gives me the same warning message, even as I tab through the hotkey entry fields. Sometimes it even gives me the warning when I just click Cancel button. This is really crazy!

On the side note... You might have noticed that I have "update check" set to 0 (zero). This is because, in my experience, Greenshot changes all or only some of my preferences back to default settings whenever it automatically updates to a new version. So I opted to stay off updates to get rid of the problem. It has done so for the past three updates or so. I hoped to receive a new update that would fix the issue, but I think it still reverts back to default settings after each update to a new version, including setting default hotkeys.

Update 2


I'll give you just one example of how Greenshot behaves. This is the dialog I have in front of me right now.

enter image description here

As you can see, I have removed the last two hotkeys and changed the first one to my own liking. While I was clicking in the fields and removing the two hotkeys I was getting the warning message.

So let's say I click in the "capture last region" field. Then I get this:

enter image description here

Note that none of the entries include "Ctrl + Shift + PrintScreen" that it's warning about.

Now I will change all the hotkeys so I get something like this:

enter image description here

So now I'm using QWERTY letters for binding, like Ctrl+Alt+Q, Ctrl+Alt+W and so on. As far as I know no Windows program is using these. While I was clicking through the different fields it was giving me the warning. Now when I try to click OK to save the changes, it once again gives me a warning about "ctrl + shift + printscreen".

enter image description here

Update 3


After setting the above key bindings (QWERTY) and saving changes, and then rebooting, the conflict seems to have been resolved. I was then able to set following key bindings.

  • Capture full screen: Prntscrn
  • Capture window: Alt + Prntscrn
  • Capture region: Ctrl + Prntscrn

I was not prompted with the warning message this time. Perhaps changing key binding required a system reboot? Sounds far fetched but that appears to be the case. I'm still not sure what caused this conflict, but I know for sure that it started after installing aforementioned programs. It might just have to do with Greenshot itself, and not some other program.

Like I said, I know from experience that Greenshot likes to mess with users' settings after each update. I wouldn't be surprised if it was actually silently updated, even though I have specified not to check for updates, then it changed the key bindings back to defaults and caused a conflict with the hotkeys that were registered with the operating system previously. I rarely reboot the system, so that could have added to the conflict.

Next time if I see this I will run Hotkey Explorer immediately and see if there is another program causing the conflict.

Update 4


A new year, but I have the same problem again. This time I have a proof that it's the Dropbox client that causes this. As I suspected a year earlier.

I rebooted the computer today and all of a sudden I got the same stupid warning message as the one I got a year earlier. I have had Dropbox installed and running for a few days and rebooted the computer several times, but this is the first time that this warning message came up. I entered Greenshot preferences, looked over the hotkey settings, they were unchanged. So without making any changes I clicked OK, and then the same message came up again. I clicked OK and then triggered the hotkey Ctrl+PrintScreen, and what do you know...

enter image description here

Busted! But it's very strange that this setting is nowhere to be found in the preferences dialog box of the Dropbox client. I clicked the option "no thanks" and then I had to register the hotkeys with Greenshot again, and it's all good again. I hate programs that try to take control away from the user like this, in complete silence, without any prompts. What's worst is that there's no option to set your own preference about this.

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marked as duplicate by Bob, Journeyman Geek May 29 at 9:27

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

    
What happens when you press the key combination? –  Oliver Salzburg Oct 18 '13 at 19:35
    
@OliverSalzburg What happens is that I get the Greenshot context menu which asks me how I want to save the screenshot. So it appears to be working. But I still get the warning above when I reboot and log on to Windows? I forgot to mention this. Thanks for asking. –  sammyg Oct 18 '13 at 19:39
    
Greenshot itself uses the same hotkey twice! That's why no other program was listed above as using this hotkey. How can Greenshot be so stupid to use the same hotkey more than once? The first one is a global hotkey and the second one is a per-window hotkey. I don't use any hotkey for "last region" and IE. But when I set this to my liking, as listed here, Greenshot gives me the same warning message Because per my previous point, Ctrl+Shift+PrtScr was not the conflict in question. So now I'm using QWERTY letters for binding And without conflict. Something is still using Ctr+Shf+PrtScr. –  Synetech Oct 18 '13 at 20:40
    
I can't see any hotkey conflicts in the Widnows Hotkey Explorer. The aforementioned hotkey is reserved by Greenshot, and I don't see any other program using the same hotkey binding. Well we can only see part of the list. Did you try sorting the list by hotkey when you checked? –  Synetech Oct 18 '13 at 20:41
    
@Synetech Yes, they are sorted by "hotkey" in that screenshot. So if there were any others starting with "ctrl" they would be at the top of the list anyway. –  sammyg Oct 18 '13 at 20:59

2 Answers 2

up vote 4 down vote accepted

You could try the free Windows Hotkey Explorer. It's the second program/link on that page. It shows you which program has registered you hotkeys.

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share|improve this answer
    
Alright, I'll try this. Thanks! –  sammyg Oct 18 '13 at 19:44
    
I think this conflict was caused by Greenshot itself. But next time if I see this message I will run Hotkey Explorer immediately and see if there is another program causing the conflict, and also check the key bindings in Greenshot. It's unbelievable how Greenshot likes to ignore all my preference settings and change everything back to default values each time the program gets updated. –  sammyg Oct 18 '13 at 20:55
    
Yeah, i see this now too. I use None, Alt+F1, Alt+F2, Alt+F3 and last one None. When assigning Alt+F1 to IE it also gives the warning. Changing it back to None also keeps giving the warning about Alt+F1 while it no longer is in the IE-field. So it keeps complaining. I had to close Greenshot and run it again to clear all the hotkeys after which it's fine. Next time you have this you could close Greenshot and see with Hotkey Explorer if it's still registered. Maybe the de-register didn't work properly when closing the program. Then you need to reboot. –  Rik Oct 18 '13 at 21:13
    
Alright. I'll try that next time. Thanks! –  sammyg Oct 18 '13 at 21:42

https://www.dropbox.com/help/1964/en

You can always turn this feature on or off in the application's preferences:

Click the Dropbox icon in your menu bar.
Click the gear icon and select Preferences… from the menu.
Click the Import tab.
Check or uncheck Share screenshots using Dropbox.
share|improve this answer
    
yeah just that after it's disabled dropbox still tries to get the print key mapped at startup (however, after startup it's unmapped again and free to be used by other programs). –  masi Mar 28 at 7:11

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