My partner's hotmail account was hacked. She changed the password. The account is still sending spam emails from the hacker.
Now, I know all the usual suggestions, and none of them are going to work. The only place this account is accessed from at any time is a laptop with no hard drive, running an up to date linux live cd. This means every boot is a clean system. No keyloggers or viruses of any kind are in operation. No device accessing the account has been compromised. The problem appears to be entirely at the server end. How do we fix it?
My current advice to her is going to have to be disable the account and avoid using hotmail if there is no workable solution. This is not a joe jobbing hack as the sent messages are in the sent folder.