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I currently have an issue with Windows Explorer. It keeps crashing when I browse through a network drive.

This is happening on several computers.

I have already obtained a crash dump file but it doesn't state much:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86 Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\LocalDumps\explorer.exe.3964.dmp] User Mini Dump File with Full Memory: Only application data is available

Symbol search path is: SRV*c:\websymbols* Executable search path is: Windows 7 Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible Product: WinNt, suite: SingleUserTS Machine Name: Debug session time: Mon Oct 21 11:21:30.000 2013 (UTC - 4:00) System Uptime: 0 days 0:06:20.449 Process Uptime: 0 days 0:05:54.000 ................................................................ ................................................................ .... Loading unloaded module list ............. This dump file has an exception of interest stored in it. The stored exception information can be accessed via .ecxr. (f7c.fe4): Access violation - code c0000005 (first/second chance not available) eax=00000000 ebx=07a3f080 ecx=00000400 edx=00000000 esi=00000002 edi=00000000 eip=76e170f4 esp=07a3f030 ebp=07a3f0cc iopl=0 nv up ei pl zr na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 ntdll!KiFastSystemCallRet: 76e170f4 c3 ret

I've already tried removing certain context menu items. I disabled all unnecessary start-up items. Ran memtest86 and it looks fine on that end.

It also happens when I browse through my local disk.

Can anyone take a look into this?


share|improve this question
Hmm, so it happens with both the network drive and local files and on all of the systems? ಠ_ఠ – Synetech Oct 21 '13 at 15:55
Yep it happens when browsing locally and through network mapped drive. I also noticed that it mostly happens after the network is populated in the navigation pane – Daniel Liang Oct 21 '13 at 16:01
That wouldn’t/shouldn’t have a (direct) effect on local files. I recall in XP, having a network-mapped drive that was offline would cause Explorer to hang for a minute or two, but I don’t think that is related to what you are experiencing (though it might share some kind of underlying cause). What do these specific systems have in common that is special/different from other systems? Are they all the same hardware? If not, then it is probably something about your network configuration; maybe a router or something that has an unusual string or something in its name… – Synetech Oct 21 '13 at 16:25
run !analyze -v in windbg and post the output. – magicandre1981 Oct 21 '13 at 16:48
Actually I found a workaround fix. Since the problem is definitely related to "network" populating in the navigation pane, I simply disabled it by following this site:… It seems to have stopped the crashing as the very least. – Daniel Liang Oct 21 '13 at 17:27

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