HP Probook4540s Laptop with Core i5 processor, 8GB Ram and an
AMD ATI Radeon HD 7500M/7600M Graphics card of 2 GB and I am running windows 8 pro x64.
Thing is my graphics card driver doesn't seems to work correctly along with my rest system. I made sure that I have correct drivers:
- Download the driver from HPs site, my entering my product serial number and the driver they had for Win 8.
- I Downloaded from AMDs site using (auto detect card functionality) and installed the driver.
What happens that when I have AMD graphics driver installed I am unable to put my laptop to sleep my closing it lid down because If I so that and re open it instead of waking up it restart and after restart when windows comes it shows recover blue screen "your PC ran into a problem."
And after analyzing the memory dump file it has been found that the crash order was like this:
atikmdag.sys atikmdag.sys+0 ATI Radeon Family ATI Radeon Kernel Mode Driver 8.01.01.1331 Advanced Micro Devices, Inc. C:\Windows\system32\drivers\atikmdag.sys dxgmms1.sys dxgmms1.sys+2c648 Microsoft® Windows® Operating System DirectX Graphics MMS 6.2.9200.16384 (win8_rtm.120725-1247) Microsoft Corporation C:\Windows\system32\drivers\dxgmms1.sys ntoskrnl.exe ntoskrnl.exe+6d27a Microsoft® Windows® Operating System NT Kernel & System 6.2.9200.16384 (win8_rtm.120725-1247) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe watchdog.sys watchdog.sys+255d Microsoft® Windows® Operating System Watchdog Driver 6.2.9200.16384 (win8_rtm.120725-1247) Microsoft Corporation C:\Windows\system32\drivers\watchdog.sys
It is also sure that the problem is with the Graphics card because if I uninstall all the drivers than no such problems happened and I am able to normal close the lid and put my laptop to sleep and wake it up.
Can anyone tell why this happening is? And how can I resolve this issue?