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I have come across an issue that I feel is a bug in Windows Media Player 12 in Windows 7. What is the official process for submitting an issue to Microsoft from a consumers perspective as an end user of Windows?

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Nice, I encountered the same issue, in fact the only proper feedback place I found at Microsoft was connect.microsoft.com but it worked only for Visual Studio feedback/bugs. The question should be a a little bit more generic, not specific to WMP product. –  sorin May 6 '10 at 19:34
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up vote 14 down vote accepted

There's no submit a bug report option directly. The way you do it is to call Microsoft Support and open a support request(can also be done online). If they can reproduce your issue and verify that it's actually a bug in WMP 12 they will file a bug report.

Be prepared to go through all troubleshooting steps they will have you perform, otherwise it will most likely never be reported as a bug.

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This is where I have reported bugs in .NET, and it SEEMS to be for other products as well: http://connect.microsoft.com/

Edit: Just checked and there ARE bug reports for Media Player there (do a search), so that does look like what you're looking for.

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+1: was going to suggest the same –  fretje Nov 7 '09 at 13:33
    
Not very obvious and certainly not user friendly. I don't see any way to "submit an issue'. The ones listed for Media player say... "Unfortunately, we do not support windows media player on this site." –  duckworth Nov 7 '09 at 13:38
    
I guess I was looking at an older one (there was a response.) Yeah it's a confusing site, I had to fish around a bit when I submitted a .NET bug report last year. –  MetalMikester Nov 9 '09 at 12:58
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You do not need to fill in a bug submission form. Windows 7 makes it available through the Action Center an automatic Problem Reporting tool.

  • Goto Start Menu and type action center. Hit enter.
  • Click Change Action Center settings on the left sidebar
  • Down the bottom of the new window, click Problem Reporting settings
  • Make sure it is set to either one of the first 3 options: Automatically check for - solutions, or Automatically check for solutions and send additional data, or ask me before checking for solutions.
  • Click Ok. You are back at Change Action Center Settings.
  • Click Customer Experience Improvement Program settings
  • Make sure you select the option to participate in the program

This is all you need for crashes, hangs and other windows related problems to be sent directly to Microsoft.

Manual online bug reporting tools are only available to subscribers of TechNet or MSDN.

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I do have MSDN but I'm not able to submit bugs related to OS, only related to Visual Studio or other products. –  sorin May 5 '10 at 23:50
    
Not every bug is a crash or hang. Other bugs (it just does the wrong thing) will not be caught by that, so they have to be reported another way (either by Microsoft Connect (if available for that product), calling support, or some out of band way, like on Twitter or a blog post). –  Matthew Flaschen Jun 3 at 16:40
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