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Chrome and Internet Explorer don't seem to be able to play sounds in some contexts. However, the problem doesn't happen in Firefox. I haven't noticed any other sound-related problems with the computer.

Examples of when sound doesn't work

Examples of when sound works

  • YouTube (which is using Flash)
  • Using the HTML5 audio API (example)
  • HTML5 audio element (example)

What I've Tried

  • Upgrading to the latest stable version of Chrome
  • Checking Windows' sound mixer to confirm that the applications' audio is not muted or too low
  • Disabling and enabling related plugins, including Windows Media Player, Adobe Flash Player, Shockwave Flash and Widevine Content Decryption Module
  • Looking at other questions related to Chrome sound problems here, and they seem to be problems with Flash Player or Windows sound mixer
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1 Answer 1

up vote 0 down vote accepted

I discovered that this problem was caused by the Creative Audio Service service not running. Changing it to start automatically resolved the problem:

Services window showing Creative Audio Service running and with Automatic startup

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