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Outlook will not start because it cannot open the .ost file. I have deleted the file and get the same answer the next time I start it up (with a new 0 byte .ost).

I deleted the original .ost file that wasn't opening and then Outlook recreated a new .ost file. I also get the same message when I open it in safe mode.

Can anyone suggest a solution?

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Have you tried starting Outlook in Safe Mode? Have you tried starting it if you don't have a 0 byte .OST file? –  Ramhound Dec 6 '13 at 2:56
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where did you delete the OST from? –  Sathya Dec 6 '13 at 3:40
    
I deleted the original .ost file that wasn't opening and then Outlook recreated a new .ost file. I also get teh same message when I open it in safe mode. –  user279754 Dec 6 '13 at 12:53
    
What type of account are you on ? IMAP ? POP ? Exchange ? Gmail ? –  PhaDaPhunk Dec 6 '13 at 13:43
    
Allen, please register your account here to keep your login. Then you can post comments on your question and their answers. –  slhck Dec 6 '13 at 15:16

1 Answer 1

Go to :

Control Panel -> Mail (Make sure the view is either large or small icons) -> Show Profiles.

From there, you can create an Outlook profile.

Make sure that, in the profile page, the new profile you created is selected as default an then Fire up Outlook.

enter image description here

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protected by Community Dec 8 '13 at 13:45

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