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Dell installs a program on the machines I purchase from them called Dell Backup and Recovery Manager. I immediately uninstall this program from my new machines as I use a different method for my backup/recovery process.

The problem that I'm running into is that, even after uninstalling this program, it still seems to load on startup. As seen on this question, which I had answered previously, the program has a problem to where it only displays a portion of the program in the corner of the screen which is very annoying. The only way to get rid of the box is by closing out of the program.

The program is not showing up in the programs list when looking in the control panel, and it is not showing up in the startup folder either. So one questions would be, how in the world is the program still loading even though it has been removed from the computer? And how can I prevent this program from loading in the future?

program list

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Find the registry key for the .exe file that is being ran. Sounds like the uninstaller is broken if it does not remove all the installed files. You can also just delete the files in the installation directory. –  Ramhound Dec 13 '13 at 15:34

3 Answers 3

Just because a program is no longer listed in Add/Remove programs does not mean that the program is off of the system. The first thing I would do is make sure the program isn't in the Startup tab of msconfig:

  1. Start -> Run -> type "msconfig" and hit enter
  2. Switch to the "Startup" tab
  3. Find the program and remove the check-mark on the left hand side of the item

This will prevent the program from launching at start, but will not remove the program from your computer. You can easily get the path for this startup item while in msconfig, but check to make sure it's not loading a secondary application after booting. When you notice the program is running, do the following:

  1. Press Ctrl+Shift+Esc to load the task manager
  2. Look for the program in the Applications tab
  3. Right click on the program and click "Go to process"
  4. Note the name of the process that's running and search your machine for the literal name (that is, including the file extension)

The methods listed here of terminating/removing the program don't require any extra software, although there are freeware packages that can help you more quickly/simply identify where a program is running from.

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Download Autoruns from SysInternals . This will give you all the applications that are started at bootup - including all those that aren't shown by Control Panel or msconfig.

Search for the task you wish to kill and untick the box.

It will also give you the path to the executable that is being run at bootup.

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you can find the exe IN SAFE MODE and replace it with calculator, or uninstall it in safe mode. how it can start without blah blah blah? there are many starting hooks in windows. one the startup menu folder (old 3.1 way of starting) windows/curversion/run keys in regedit. could have another program calling it up (ie. dell support in this case) um there are actually so many ways to start a program it is not funny. the fact that dell actually forces these things on people is kindof a scam. i for one say no warrenty, so i should not have to put up with the crap that will never be used, like dell support or worse this thing i am looking at called gotoassist. installed by dell, used by dell but is a third party pos that is messing up my stuff and is a remote assistance software that i think is automatically risking my security and privacy. pros got hit with heartbleed i didn't so why they think i need to blindly accept their glass window back doors into my system, ya good luck at getting the dell stuff off if you really need to ask here.

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