Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

I'm using Windows 7 64-bit.

My IE crashes when starting, so I tried to reinstall. I downloaded IE11-Windows6.1.exe from the MS site. But when I run it, it says

enter image description here

That's odd. I thought IE11 was the latest version for Win7. (I don't remember which version I have and I can't check since it won't start.) I tried "Control Panel" | "Programs and Features" to see if I could uninstall IE, but it isn't listed there. Revo Uninstaller doesn't list it either.

How can I reinstall or repair IE?

edit
upon request: IE11_main.log:

00:00.000: ====================================================================  
00:00.015: Started: 2013/12/15 (Y/M/D) 16:07:36.224 (local)
00:00.015: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.015: Command line: "D:\Software\Web\IE\IE11-Windows6.1.exe" 
00:00.015: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.015: INFO:    Previous version of Internet Explorer: 11.0.9600.16428
00:00.015: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.015: INFO:    ...and 11.1.0.0...
00:00.015: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.015: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.015: ERROR:   Internet Explorer version check failed.
00:11.575: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:11.669: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE18783.tmp
00:11.669: INFO:    Unable to remove directory C:\Windows\TEMP\IE18783.tmp, marking for deletion on reboot.
00:11.684: INFO:    Released Internet Explorer Installer Mutex

Apparently 11.0.9600.16428 is not between 11.0.9600.0 and 11.1.0.0? :-/

share|improve this question
    
What version did you have installed before the crashes started to happen. Try loading Ie in safe mode if that fails to work start uninstalling the most recent software you have installed since the crashes happen of that fails use a recovery point –  Ramhound Dec 15 '13 at 16:28
    
there should be an IE11main.log in the Windows directory. Upload this log. –  magicandre1981 Dec 15 '13 at 17:08
    
@Ramhound: he says he can't check the version, so I think he doesn't know. –  Federico Russo Dec 15 '13 at 17:47
    
My suggestion? "Just use Chrome or Firefox" –  Jan Dvorak Dec 15 '13 at 18:30
    
@JanDvorak: I am using Firefox. I wanted to see what my website looks like in IE... –  amadeus Dec 15 '13 at 18:34

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Browse other questions tagged or ask your own question.