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I am facing a problem in accessing the internet on my desktop. My ISP has provided the cable with an external modem. I plug in the one end of cable coming from modem in to the adaptor(LAN card), checked the Network Connections, and found the LOCAL AREA CONNECTION connected.

I checked the status of the LAN connection, and it was showing the details about how many packets the computer is sending or receiving.

I took this to mean that the internet is connected in my PC, but I am unable to view the login window into which I need to put the username and password provided by ISP. I opened Internet Explorer and navigated to google.com and it is not accessable.

How can I access the login window to put my login credential? Is there any S/W that I need to install or any other hardware problem?

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migrated from stackoverflow.com Nov 11 '09 at 20:07

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3 Answers 3

Once you figured out how to get connected, consider placing a router between your external modem and pc. This will give you an extra layer of security by providing an external firewall and network address translation.

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If there isn't a router managing your PPPOE connection (which sounds like the case), you'll need to make a new connection on your machine. Leave Local Area Connection enabled, and navigate to this window (Control Panel -> Network Connections if it's not in Start Menu):

alt text

Click Create a new connection then follow these steps:

  • On the first screen, hit next
  • On the second screen, click the Connect to the internet radio button and hit next
  • On the third screen, click set up my connection manually and hit next
  • I'm assuming you have a broadband connection with a username and password, so select connect using a broadband connection that requires a username and password then hit next
  • Name your connection whatever you want and hit next
  • Enter your account details and click next
  • Finish

A familiar screen should pop up:

alt text

now these details should already be configured, clicking connect should work.

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Contact your Service Provider. Part of their service will be to get you connected to the internet, after all they're want your money so they need to get you online.

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