Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

A friend of mine is in a remote location and cannot access a specific website that is however fully functioning.

It affects all his PCs at his location so I think a configuration/HOSTS file can be ruled out.

He can access other domains hosted on the same server under the same IP address.

When trying to ping the remote domain he gets a "Ping request could not find host". Direct access to the IP address works fine.

I guess he could access the domain (under windows) by manually editing his HOSTS file, but also his iPad and so on are affected.

The Domain is with aa major hoster/registrar, so I am a bit puzzled where this issue can come from and how to fix it.

share|improve this question
up vote 1 down vote accepted

If he's using his ISPs DNS server it could have a stale DNS record. If he has access to his router he can change his DNS server to point to one that has the correct record for instance, Google's DNS / Otherwise he'll have to contact the administrator of his DNS server to have the record updated.

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.