Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

I am getting "Google Chrome didn't shut down correctly" twice a week - it becomes a very annoying problem -
I always fixed this issue by removing the chrome's default user profile and re-opening the chrome, but doing this will remove all my extensions / apps / bookmarks / settings.
but this is happening more often and I keep losing settings

is there a way to end this madness? I am running Win 8.1 / latest version of chrome

share|improve this question
Chrome shouldn't be crashing. You should disable your extensions to verify the error message still happens. –  Ramhound Jan 6 '14 at 13:27
writeclever.com/google-chrome-not-shutting-down see the solution there –  avirk Jan 6 '14 at 13:32
@Ramhound the only extension I have is adblock plus –  user44517 Jan 6 '14 at 15:57
@avirk I tried that among different methods but it keeps showing that message, I uninstalled chrome several times but the problem keeps coming back –  user44517 Jan 6 '14 at 16:02
It could be that extension have you tried my suggestion? –  Ramhound Jan 6 '14 at 17:07

6 Answers 6

This was just happening to me too. Just do the following things:

  1. Open the folder %UserProfile%\AppData\Local\Google\Chrome\User Data\Default\
  2. Open the file preferences
  3. Towards the bottom, find the following line:

    "exit_type": "Crashed"

    Then replace Crashed with normal like this:

    "exit_type": "normal"
  4. Save and relaunch Chrome

The problem should be fixed!

share|improve this answer
The same preference can be found and changed in the file ~/.config/google-chrome/[Profile]/Preferences on Ubuntu (and likely other Linux distributions), where [Profile] is the user profile name ("Profile 2" for me). –  James Womack Dec 3 '14 at 14:34

I went into Settings / Advanced (in Chrome) and checked the box for "Continue running background apps when Google Chrome is closed" option. This fixed the problem for me.

Ironically, I went to this setting because another user had fixed it by UNCHECKING that option, which worked for him.

Perhaps simply changing the option causes Chrome to clean up something internally. I believe my bogus error msg began when Chrome actually DID fail to shut down correctly, and somehow the error flag got stuck.

share|improve this answer
This suggestion solved the problem for me in Ubuntu 14.04. I tested this by shutting down the computer, with the option on and off. When it was on and I restarted, I got the error message, in the other case not. Essentially, with the option checked, closing Chrome does not really end Chrome, and shutting down with Chrome running makes Chrome think that it crashed. –  atmelino Jan 15 at 23:30
Works perfectly for Chromium on Ubuntu 14.04 –  dgel Mar 8 at 4:17

I fixed mine:

  • Create a new windows sign on Account - or just activate Guest Account

  • Using Win Explorer (Tools, Folder Options), Set it to show Hidden Files

  • Then go to: Users\new_or_guest_account\AppData\Local\Google

  • "Copy" the folder

  • Go to: Users\the_account_having_trouble\AppData\Local\Google

  • Delete (or rename) The Google Folder

  • "Paste" Google Folder

You should be good to go.

You can restore Bookmarks by copy and paste of the Bookmarks file that is in this folder: C:\Users\account\AppData\Local\Google\Chrome\User Data\Default

share|improve this answer

I recently solved this problem by removing the duplicate of my account in the beginning of the Preferences file.

Open: %UserProfile%\AppData\Local\Google\Chrome\User Data\Default\Preferences

And locate (probably at the top of the file)

"account_info": [ {
      "account_id": "address@gmail.com",
      "email": "adress@gmail.com",
      "gaia": "256524851203586575245"
   }, {
      "account_id": "adress@gmail.com",
      "email": "adress@gmail.com",
      "gaia": "256524851203586575245"
   } ],

I removed the duplicate, so i ended up with:

"account_info": [ {
      "account_id": "address@gmail.com",
      "email": "adress@gmail.com",
      "gaia": "256524851203586575245"
   } ],

This kept all my extensions and preferences. And this hasn't opened multiple tabs after start-up or given the "Google Chrome didn't shut down correctly" message even after shutting down windows without closing chrome.

(I did notice that the array contained a duplicate account again after a while but it didn't cause any problems.)

share|improve this answer

I've used Ryan's (one time solution) and valentt's (needed to change another preference) answers to fix it forever (I hope so) on Ubuntu

add following to Startup Apllications (don't forget to change your profile name and chrome directory):

sed -i 's/exit_type\"\:\ \"Crashed/exit_type\"\:\ \"normal/g' /home/janot/.config/google-chrome-beta/Default/Preferences
share|improve this answer

This is how i solved Chrome not shutting down correctly! Simply start chrome automatically at start-up with the following command: google-chrome --no-startup-window

This solved it for me!

FYI: I am running Mint 64bit v17.1 (cinnamon)

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.