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I've got a Belkin wireless router, and just bought a new Dell computer with Windows 7 pre-installed. I can connect to the Internet and my home network just fine, but when I try to visit my router's configuration page at http://192.168.2.1, I get a "Connection was reset" error. Nothing I do will make the router's configuration page come up in my web browser.

More background information:

  • I could always get to the router's config page from my Windows XP machine. I never had any trouble prior to getting this Windows 7 computer.
  • I can ping 192.168.2.1 successfully from my Windows 7 computer.
  • My PC is connected to the router by a physical CAT5 cable, not via wireless.
  • Every device connected to my router, including the new computer, can get to the Internet with no problem.

Here are some things that did not solve the problem:

  • I tried turning off IPV6 in Windows.
  • I tried turning off my firewall and antivirus software
  • I tried using https instead of http
  • I tried disabling and then enabling the network connection in Windows
  • I tried reverting my network card driver back to an older version
  • I have tried both Firefox and Internet Explorer web browsers.

Has anyone experienced something like this before, and solved it?

Thanks a lot for your help!

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have you rebooted the router? have you tried resetting the firmware back to factory defaults? can other computers on your network access the router's config page? – ~quack Dec 2 at 5:24

7 Answers

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Does the same happen when you go to your network and right click the router to get to the administration page?

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try saving your router's configuration settings on a machine that can access the administration page, then cold restart the router and reset the configuration.

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John, yes -- I get the same error when right-clicking on the router and selecting "View device webpage". I will try cold-booting the router and let you know whether that affects anything. Thanks for taking the time to respond. – Lee Coursey Nov 13 at 19:27
No problem, glad to help. I'd suggest restoring the settings manually if you can rather than just uploading the file, this way you may find the problem during reconfiguration. If you need to know your previous settings, the configuration file given to you when you save is usually just a plain text file, so you can open it and read the directives. – John T Nov 13 at 19:35
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After some quick googling several people reported that the issue is created by the installed antivirus software blocking http access to local ip's.

Removal then re-installation of the antivirus software corrected the issue.

as a note simply disabling the av software did not correct the issue for those people removal was required

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Can you still get to the page with another device? Also try looking in C:\windows\system32\drivers\etc\hosts. See if 192.168.2.1 links to anything unusual.

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if he can get to the internet fine then this probably isn't the case, it's a great way to troubleshoot though if he couldn't. – John T Nov 13 at 19:26
You beat me by a few seconds, @Skaughty. This caught my eye too. he "could always get to the page", but it sounds like possibly he hasn't tried with that old machine since getting the new machine. – JMD Nov 13 at 19:29
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It's unlikely that your config page is 192.168.1.254, but just to say that is what gets up my config page on my BT router.

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Guy - thanks, but it's 192.168.2.1 -- that's the default gateway in IPCONFIG, and it has always been the config page in the past. When I try any other address, such as 192.168.1.254, I get a time-out message. When I try 192.168.2.1, I get the "connection reset" message. – Lee Coursey Nov 14 at 12:55
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If you haven't found a solution for this yet, perhaps you could try out doing a clean boot. At the very least, this will rule out any rogue services or programs that are starting up, and it's worth a shot. Is the router's page accessible after running msconfig and disabling all services and startup items?

I found this thread on TechNet and though the problem isn't exactly the same, it's similar and it looks like the clean boot helped fix the problem.

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Have you tried https://192.168.2.1 ?

Alternately, see if you can telnet to it on port 80. The response from that may be interesting as well.

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Yep -- When I try https I get a time-out message. When I try http, I get an immediate response, "connection was reset". – Lee Coursey Nov 14 at 12:56
They stated in their question they tried https – MrStatic Jan 3 at 19:59
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I have the same problem, Internet works fine, pc works fine.

Yet when i try to access the router page via internet explorer it asks for a log in name and a password, i enter the correct details and it doesn't load!

Tried unplugging the router for a few minutes i've tried loading it up through the system however it just won't load.

I have windows 7 Enterprise By router is wireless "Netgear"

I'll post back if i solve the issue

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Should post this as a comment to the question. – MrStatic Jan 3 at 20:00

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