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A client recently purchased a second hand computer which had been wiped by the previous owner, an Acer Aspire desktop. The way it was wiped effectively just left a version of Windows 7 that was 'unusable' I think the person who did the wipe just reinstalled Win7 leaving us unable to login or do anything really.

I obtained Win 7 Home Prem and reinstalled Windows myself today, however the major Acer drivers are missing, including the network driver. Which means I cannot connect to the network/internet.

I went to Acers website and downloaded a utility (on another computer and transferred it to a USB drive) however when running it, it requires a network connection to download the driver. Catch 22!

I'm at a loss as what to do next. I cannot find a standalone network driver for the Acer Aspire.

I'm considering getting a Wireless USB stick, the client has a wireless network, so that I can connect that way, however I'm not sure if the wireless sticks use the internal network drivers at all. Is this feasible, do you think?

That's all I can think of doing at the moment.

Any other advice would be most appreciated. Thanks.

Edit:

See this webpage for how the DriverUpdate works http://www.official-drivers.com/installer/?seed=acer&gclid=CObPotTXgbwCFUTipAod618A0Q It is designed to connect to the web when scanning to download the drivers.

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migrated from serverfault.com Jan 16 at 3:34

This question came from our site for professional system and network administrators.

    
What exact model is your desktop? –  ekaj Jan 16 at 3:53
1  
Ummm, offical-drivers.com is not a official site to download drivers for any manufacture. Did you try us.acer.com/ac/en/US/content/drivers? –  Scott Chamberlain Jan 16 at 3:54
    
@John, just look up the model on the Acer site. –  Synetech Jan 16 at 4:00

4 Answers 4

up vote 6 down vote accepted

This problem is trivially easy to solve:

Option 1

Use wired networking temporarily. Windows includes many generic wired network drivers, meaning the wired NIC in the machine may already be usable.

Use an Ethernet cable.

Option 2

Use a USB wireless adapter temporarily. If Windows doesn't automatically recognize it, install the drivers from the disc that came with the stick. You can then download the rest of the drivers through Acer's utility.

USB wireless adapter

Option 3

Try searching the Acer web site again. They are very good about having the drivers for their hardware available for direct download, provided the hardware isn't ancient. I think it quite likely you simply missed it the first time around. (Or at least they were very good about it a few months ago, the last time I had to look.)

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Thanks for all your help. I didn't realise the official drivers site wasn't actually Acer. However, I found the network drivers for the computer on Acers site and did the USB swap and it's now (almost) all working. –  John Judd Jan 16 at 4:31

The official website for drivers is at http://us.acer.com/ac/en/US/content/drivers. The www.offical-drivers.com website you linked to that you said you download the driver tool from has no affiliation with Acer and it is very possible that it could be a malicious site trying to install adware or worse on your computer.

The official website has very clear indications of what drivers are for what and you should have no problem finding the drivers for your model.

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Thank you. I did eventually find that. –  John Judd Jan 16 at 4:32
    
+1 Seriously, any website trying to instill credibility with a generic name like "Official Drivers" is obviously unofficial and likely malware. @JohnJudd You should consider running a good anti-malware scan against both computers that were exposed to that website; or better yet, reinstall... –  Chris S Jan 16 at 4:35

The application from the Acer site is almost certainly downloading the actual drivers to %TEMP%. Sort by date and copy them to removable media.

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Yes, but it cannot connect to the internet to download to the temp folder. When I scan it comes up with an error message telling me to connect. The computer I downloaded the update driver program to, is not an Acer. –  John Judd Jan 16 at 3:40
    
...download it on a different computer. –  MDMarra Jan 16 at 3:48
    
Run it on the other system, then copy the downloaded files from the temp directory to the USB stick. –  Synetech Jan 16 at 3:50
1  
This won't work as most auto-install programs cover a variety of computers, it's justa generic program that detects what model it's running on. –  ekaj Jan 16 at 3:58
    
Thanks. Got it working. BTW, that download program once I got the network driver working wanted to charge to do the other driver updates! –  John Judd Jan 16 at 4:32

I see you've found other solutions, but a few more thoughts for any future readers who might still be looking for workarounds...

One last-ditch fallback solution is to contact the manufacturer and ask them for the original install media for that model. Typically they'll charge you a small nuisance fee for that (last time I needed one I think they wanted $30 for the CD, shipping included), but it can be used to completely wipe the drive and reinstall the OS and their original drivers from scratch. Of course your first step after doing that should be to install all the OS and driver fixes which have been released since that disk was last updated.

Another solution, depending on your needs, may be to punt Windows and install Linux. (I'm 99.95% Linux at work right now. My personal machine has some Windows apps I'm not ready to relinquish, so I'm planning on having it run a Linux VM under Windows.)

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