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I've spent the whole day trying to find solution and there are solutions, but they don't seem to work with my PC and device.

I just install Windows 7 and install Windows Mobile Device Center. Then I connect my device running under Windows Mobile 6, but it can not connect. I uncheck the "Enable advanced network functionality" through Setting -> Connections -> USB to PC, then restart the device and still it can not connect.

I uninstall WMDC, then restart my PC, and connect to device, but I still can not make a connection.

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migrated from Nov 17 '09 at 6:39

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3 Answers 3

Thanks for responding. I just got it to work by following the instructions on

While the device is connected, I uncheck the Enable advanced network functionality on the device (Settings -> Connections -> USB to PC), and then I uninstall any existing device driver under the Portable Devices node. Start -> Control Panel -> Hardware and Sound -> Devices Manager, Portable Devices. Disconnect the device and connect back-in, until Portable Devices node lists the actual connected device ID, and then install the Windows Mobile Device Center.

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Alright. Thanks for the link from MS Site on Troubleshooting this problem. If it worked for you, then you may consider marking this question as "resolved" – kamleshrao Nov 17 '09 at 17:19

On my Windows 7 64-bit machine, when I plugged in HTC Viva (USB), it couldn't detect the phone:

enter image description here

Later, I kept the phone connected (through USB) and manually went to Control Panel > Windows Update and clicked on Check for updates. After a few seconds, it detected the device and installed the appropriate driver.

enter image description here

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Try installing Zune software from It's supposed to fix ActiveSync issues in Windows 7.

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Is this some kind of publicity? – MariusMatutiae Oct 16 '13 at 21:43

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