Windows 7 unable to detect a Windows Mobile device?

Question

I've spent the whole day trying to find solution and there are solutions, but they don't seem to work with my PC and device.

I just install Windows 7 and install Windows Mobile Device Center. Then I connect my device running under Windows Mobile 6, but it can not connect. I uncheck the "Enable advanced network functionality" through Setting -> Connections -> USB to PC, then restart the device and still it can not connect.

I uninstall WMDC, then restart my PC, and connect to device, but I still can not make a connection.

Answer 1

Thanks for responding. I just got it to work by following the instructions on http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center-troubleshooting.mspx

While the device is connected, I uncheck the Enable advanced network functionality on the device (Settings -> Connections -> USB to PC), and then I uninstall any existing device driver under the Portable Devices node. Start -> Control Panel -> Hardware and Sound -> Devices Manager, Portable Devices. Disconnect the device and connect back-in, until Portable Devices node lists the actual connected device ID, and then install the Windows Mobile Device Center.

Answer 2

On my Windows 7 64-bit machine, when I plugged in HTC Viva (USB), it couldn't detect the phone:

Later, I kept the phone connected (through USB) and manually went to Control Panel > Windows Update and clicked on Check for updates. After a few seconds, it detected the device and installed the appropriate driver.