Windows 7 unable to detect Windows Mobile device?

Question

I've spent the whole day trying to find solution and there are solutions but they don't seem to work with my PC and device.

I just install Windows 7 and install Windows Mobile Device Center. Then I connect my device running under WM6, but it can not connect. I uncheck the "Enable advanced network functionality" through Setting->Connections-> USB to PC, then restart the the device and still can not connect.

I uninstall WMDC, then restart my PC, and connect to device, still can not make connection.

Does anybody have any suggestion?

thanks

Answer 1

thanks for responding. I just got it to work by following this site. http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center-troubleshooting.mspx

While the device is connected and uncheck the Enable advanced network functionality on the device(Settings->Connections->USB to PC) then I uninstall any existing device driver under the Portable Devices node. Start->Control Panel->Hardware and Sound->Devices Manager, Portable Devices. Disconnect the device and connect back-in, until Portable Devices node lists the actual connected device ID then install the Windows Mobile Device Center.

Answer 2

On my Windows 7 64-bit machine, when I plugged in HTC Viva (USB), it couldn't detect the phone:

Later, I kept the phone connected (through USB) and manually went to Control Panel > Windows Update and clicked on Check for updates. After a few seconds, it detected the device and installed the appropriate driver.