Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

My wife has a Dell Vostro 1700 Laptop, the battery was several years old, and no-longer held a charge for more than 20 minutes. So I ordered an aftermarket battery. After I installed it, she started complaining that it was making her laptop slow. I tested it and her laptop is so slow that it doesn't even read every keypress, maybe registering 2 out of 3 keystrokes. I did not think it could be the battery, so I did the usual, reboot, scan for malware, etc nothing helped. I put the original back in and everything is fine. I put the new one back in and instantly the laptop slows to a crawl. It does not matter whether the laptop is plugged into AC power or not. Also with the new battery installed, the systray says On AC Power, not charging. Is there something on the Dell that is interfering with the aftermarket battery?

System: Dell Vostro 1700, running Win 7 32bit.

share|improve this question
    
You remove the battery software that is installed if your going to use a non-OEM battery –  Ramhound Feb 16 at 18:17
    
That was my thought, but I don't see a Dell Battery app. Add/Remove programs shows Dell Touchpad, and Dell Wireless, but no Battery Monitor or Quickset type Programs. –  BillN Feb 17 at 0:51

1 Answer 1

Sounds like the aftermarket battery is DOA - Dead On Arrival. Seeing how as you have fairly definitively found a causal link between the problem and the new battery, I would return if for a refund or replacement.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.