After telling the computer to shutdown, the Waiting for background programs to close.
screen pops up, but does not actually list any programs that it's waiting on. The fans also kick up to full speed.
The computer also does not shutdown at all. As far as I can tell, this only happens what a user is logged in. From the Welcome
screen, if you choose the shutdown
option from the red button/box, the system does a complete shut-down with no problems.
I've already run Kaspersky's rescue disk and it found 3 viruses that are now quarantined, but the issue persists.
If the shutdown process is aborted, and then re-attempted, the computer does actually shutdown.
Where do I go from here?
System is Windows 7 Professional x64.