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In the Info Center in Kaseya, when I create a new report about my tickets, I have to specify the date range for the tickets twice;

Once when I build the report, specifying the criteria and once when I run the report, this is completely redundant.

When I build the report: enter image description here

enter image description here

When I run the report: enter image description here

Why is this?

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up vote 1 down vote accepted

When you build the report, in the TIME RANGE TYPE, you have to set FIXED RANGE, this way the system will not ask you for the dates at the time to run the report

Kaseya Support

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Ah so you mean in the Edit Table Data Part window in the Filtering (step 3 of 3) section under the Date Filter in the Time Range Type*: dropdown, you want me to select Fixed Range? – leeand00 Mar 7 '14 at 16:43

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