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New computer. Played TF2 for 15 minutes, computer crashed and on boot it said something like PC shutdown because of power supply surge detected. I fixed the problem by playing TF2 at the worst resolution. No more crashes.

Then I wanted to start streaming TF2 and I had to change the resolution back to 1920x1080 in order to stream and of course I got the same crashes. I disabled Asus anti surge in BIOS and the PSU surge crashes are gone but the computer still crashes when streaming TF2. And the crashes looks like this: http://tinypic.com/player.php?v=nef808%3E&s=8#.UxyGcvmS

I have tried both the latest beta Cataclyst drivers and the 13.12 drivers, which I currently run. I have also tried two different Corsair PSUs listed in the specs. I have ran stress test on the CPU, GPU and RAM. Temps was fine and no crashes.

i7 4770K
Z87-K
8GB 1333 MHz
120 GB SSD
500 GB HDD
Asus R9 280X
Corsair VS 550 / Corsair VS 650

Here are some stats the seconds before the computer crashes (Is 11.2V min voltage on the safe side or is that a too high voltage drop?): http://tinypic.com/player.php?v=2gwrp7t%3E&s=8#.Ux40k_mSyHC

Sometimes this happens when I open an mp4 file or when I open a video on Youtube: tinypic.com/player.php?v=2qs032f&s=8#.Ux8k7_mSyHA

By the way, my computer draws around 300 W from the wall when I am streaming TF2.

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  • Post driver details for the R9 card
    – Ramhound
    Mar 11, 2014 at 19:02
  • I am using Cataclyst 13.12. Or do you mean this? i.imgur.com/g535GQP.png
    – user306917
    Mar 11, 2014 at 19:04
  • The driver details indicates your using a driver released in June 2013 which makes no sense is you want BF4 support
    – Ramhound
    Mar 11, 2014 at 19:19
  • The 13.12 drivers were released 12/18/2013. I have tried the latest beta drivers (14.2) which were released 2/25/2014, but they did not fix the problem.
    – user306917
    Mar 11, 2014 at 19:46
  • Well the driver details say 6.12.2013... let me guess thats actually 12.6.2013 because of your system localization
    – Ramhound
    Mar 11, 2014 at 20:06

1 Answer 1

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If accurate, you have two problems. Your +12V line is out of spec. It must always be between 11.40 and 12.60 Volts, but is showing well below that voltage. Additionally, your mainboard is reporting a temperature of 111C, almost certainly much, much too hot. However, you may not want to trust that particular reading; there are reports that HWMonitor, at least, provides bad results.

Your video card is specified to require 300 Watts of power over and above what the rest of your computer does. I'd have expected a 550 Watt power supply to be just about able to support the rest of your system, and 650 Watts should be plenty.

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  • The mainboard temperature is probably false reading. It's showing over 100 ºC on idle and I have touched the NB and SB without burning myself. I can't smell any burning components either so I think that is a false reading. Well, let's say the PSU is the problem, how come my computer crashes when I start Youtube clips or mp4 files? That can't be because of the PSU. It does more look like driver or GPU errors... Right?
    – user306917
    Mar 11, 2014 at 18:44
  • Because the more demanding the software the more power the card will require and YouTube isn't demanding
    – Ramhound
    Mar 11, 2014 at 19:18
  • Yeah, that's exactly what I am trying to say... The PSU should not be the problem. But considering my +12V line dropped to 11.2V I guess the PSU might be the problem after all. But I don't think the PSU is the only problem, considering that the computer crashes when I open some Youtube clips or some mp4 files...
    – user306917
    Mar 11, 2014 at 19:58
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    @user306917 - If your 12V is dropping down to 11.2v thats a power supply problem.
    – Ramhound
    Mar 11, 2014 at 20:07

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