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this is my first question but one that has been puzzling me for some time now. I have a cable internet that works perfectly, except for the fact that every few minutes it loses 6 packets and so drops everything I am doing, VPN connection, online game, stream, etc.

I did all the possibly testing one could do at my local equipment and it is not my router, PC or modem. I have changed all the equipment, tried it on a different modem from the ISP, a different PC, different routers, etc.

That leaves me with a problem my ISP is incapable of identifying/fixing, and so I turn to you for help. Have you seen this before? Is there something I can tell them to resolve this issue?

Please take a look at the result of a regular ping, I have close to 50 of those files, all with pretty much the same result, every few minutes it will timeout and then get back online.

Reply from 200.147.67.142: bytes=32 time=18ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=14ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=22ms TTL=245
Reply from 200.147.67.142: bytes=32 time=15ms TTL=245
Reply from 200.147.67.142: bytes=32 time=14ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=18ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=18ms TTL=245
Reply from 200.147.67.142: bytes=32 time=22ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=245
Reply from 200.147.67.142: bytes=32 time=18ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=15ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=21ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=15ms TTL=245
Reply from 200.147.67.142: bytes=32 time=22ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=59ms TTL=245
Reply from 200.147.67.142: bytes=32 time=21ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=24ms TTL=246
Reply from 200.147.67.142: bytes=32 time=20ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=14ms TTL=245
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=22ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=14ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=26ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246
Reply from 200.147.67.142: bytes=32 time=23ms TTL=245
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=25ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=28ms TTL=246
Reply from 200.147.67.142: bytes=32 time=14ms TTL=246
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246
Reply from 200.147.67.142: bytes=32 time=21ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=245
Reply from 200.147.67.142: bytes=32 time=24ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=23ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=22ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=20ms TTL=246
Reply from 200.147.67.142: bytes=32 time=21ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=21ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=24ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=14ms TTL=246
Reply from 200.147.67.142: bytes=32 time=15ms TTL=245
Reply from 200.147.67.142: bytes=32 time=15ms TTL=245
Reply from 200.147.67.142: bytes=32 time=14ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=29ms TTL=245
Reply from 200.147.67.142: bytes=32 time=23ms TTL=246
Reply from 200.147.67.142: bytes=32 time=25ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=20ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=28ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246
Reply from 200.147.67.142: bytes=32 time=184ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246
Reply from 200.147.67.142: bytes=32 time=20ms TTL=245
Reply from 200.147.67.142: bytes=32 time=14ms TTL=245
Reply from 200.147.67.142: bytes=32 time=23ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=20ms TTL=246
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=15ms TTL=245
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=20ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246
Reply from 200.147.67.142: bytes=32 time=23ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=26ms TTL=245
Reply from 200.147.67.142: bytes=32 time=91ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=21ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=18ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=245
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246
Reply from 200.147.67.142: bytes=32 time=25ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=22ms TTL=246
Reply from 200.147.67.142: bytes=32 time=14ms TTL=246
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246
Reply from 200.147.67.142: bytes=32 time=24ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 177.155.174.45: Destination host unreachable.
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=21ms TTL=246
Reply from 200.147.67.142: bytes=32 time=15ms TTL=245
Reply from 200.147.67.142: bytes=32 time=30ms TTL=246
Reply from 200.147.67.142: bytes=32 time=24ms TTL=245
Reply from 200.147.67.142: bytes=32 time=28ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=199ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246
Reply from 200.147.67.142: bytes=32 time=14ms TTL=246
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=21ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=15ms TTL=245
Reply from 200.147.67.142: bytes=32 time=24ms TTL=245
Reply from 200.147.67.142: bytes=32 time=23ms TTL=246
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 200.147.67.142: bytes=32 time=27ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246
Reply from 200.147.67.142: bytes=32 time=186ms TTL=246
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=22ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=20ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=23ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=14ms TTL=246
Reply from 200.147.67.142: bytes=32 time=14ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=15ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=245
Reply from 200.147.67.142: bytes=32 time=19ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=15ms TTL=245
Reply from 200.147.67.142: bytes=32 time=20ms TTL=246
Reply from 200.147.67.142: bytes=32 time=94ms TTL=246
Reply from 200.147.67.142: bytes=32 time=155ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=244ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=20ms TTL=245
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=16ms TTL=246
Reply from 200.147.67.142: bytes=32 time=17ms TTL=245
Reply from 200.147.67.142: bytes=32 time=17ms TTL=246
Reply from 200.147.67.142: bytes=32 time=14ms TTL=245
Reply from 200.147.67.142: bytes=32 time=21ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=19ms TTL=245
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=14ms TTL=245
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 200.147.67.142: bytes=32 time=16ms TTL=245
Reply from 200.147.67.142: bytes=32 time=62ms TTL=245
Reply from 200.147.67.142: bytes=32 time=29ms TTL=245
Reply from 200.147.67.142: bytes=32 time=185ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=25ms TTL=245
Reply from 200.147.67.142: bytes=32 time=20ms TTL=246
Reply from 200.147.67.142: bytes=32 time=18ms TTL=246
Reply from 200.147.67.142: bytes=32 time=15ms TTL=246

Ping statistics for 200.147.67.142:
    Packets: Sent = 503, Received = 478, Lost = 25 (4% loss),
Approximate round trip times in milli-seconds:
    Minimum = 14ms, Maximum = 363ms, Average = 22ms
Control-C
^C
C:\Users\psy>

Any help is much appreciated.

share|improve this question
    
DO contact your ISP with this exact problem. They will help! –  G Koe Mar 11 at 19:12
    
Watch your devices, it looks like one of them is rebooting every few minutes. –  G Koe Mar 11 at 19:13
    
If you've bypassed your equipment and ruled out the equipment and home wiring, the next step is talking to your ISP and it sounds like you have done that already as well. What did your ISP say about it? 4% is not great, but is within typical ISP thresholds for failure, so they may not spend a lot of time on it. Also what is 200.147.67.142? Do you get loss to any address? Ideally you should test to your ISPs primary DNS. That ensures it is on their network only and reduces their possible excuses. If you ping out to random IPs you cross many other networks your ISP has no visibility into. –  MaQleod Mar 11 at 19:35

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