I am having problems using Windows Explorer on Windows 8. Whenever I start the program from the taskbar, it immediately crashes. However, I can gain access to it by opening it with any folder (e.g. double clicking a folder on the desktop). When I do this, Windows Explorer now crashes whenever I right click a folder or file.
Some research has revealed that this could be caused by an add on which adds an option to the context menu. I am at a loss as to what this could be, however. I do have Norton Internet Security installed and it is playing up at the moment.
I went to Action Centre > View Reliability History > View Technical Details and I found the following error report:
Source Windows Explorer Summary Stopped working Date 1/04/2014 12:03 a.m. Status Report sent Description Faulting Application Path: C:\Windows\explorer.exe Problem signature Problem Event Name: APPCRASH Application Name: Explorer.EXE Application Version: 6.2.9200.16628 Application Timestamp: 51a94434 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.2.9200.16451 Fault Module Timestamp: 50988aa6 Exception Code: c06d007e Exception Offset: 000000000003811c OS Version: 6.2.9220.127.116.11.768.101 Locale ID: 5129 Additional Information 1: bbe0 Additional Information 2: bbe01785a4edc4b0be04e831e53274cb Additional Information 3: b86b Additional Information 4: b86bd7632479eadec8f7a581a5eb6788 Extra information about the problem Bucket ID: 8c458f9d7546bee38804755aca5b72fd (117780063)