0

recently I've bought a new Radeon HD 6570 video card from ebay, I put it in my pc, and it has worked for a month. Then all of a sudden one day my monitor shut down and my fans went to full RPM, and I had to force shut my pc.

I used a different card, and the machine works fine. Every time when I put this new card in, the pc works for maybe 15 minutes to one hour and same thing happens. Drivers were up to date, my power suppy is good (450w) , my processor is intel celeron dual core e3200 2.4Gh, so the processor isn't taking too much power so that the gpu can't run.

Only problem was that I had to use the vga/dvi adapter, my monitor is vga and gpu has only 2 ports, dvi-i and that other dvi, I can't remember, but I've put the adapter on dvi-i because it wouldn't work on the other one. Could this cause trouble, and it there a way to see some error message or something on why my PC shuts down...

17
  • 1
    Does the machine have a good airflow? Sounds like it is overheating!
    – Dave
    Apr 23, 2014 at 11:06
  • Well yes, and I've tried turning on the temp check as soon as I turn my pc on, and the temperature is about 39-40 degrees
    – Luka
    Apr 23, 2014 at 11:09
  • I mean it's 39-40 right before the shutdown
    – Luka
    Apr 23, 2014 at 11:10
  • In that case, can you remove the graphic card (do you have onboard VGA) to see if the same issue persists?
    – Dave
    Apr 23, 2014 at 11:11
  • 1
    Try the card in another PC, maybe a friend's PC. Check if you get the same result. If so the card is stuffed.
    – StBlade
    Apr 23, 2014 at 11:16

1 Answer 1

0

Contact customer support for your card. As it's within 3 months, the retailer should have responsibility depending what country you are in. If no, the manufacturer will be responsible. Either way, they may be able to provide you with a replacement card before you send yours off so you are not without a card. They may also be able to supply a shipping label and mark the package at 0 value to avoid customs and shipping charges.

2
  • He mentioned in comments that he bought from eBay. Support would most likely need original proof of purchase.
    – RJFalconer
    Apr 23, 2014 at 16:15
  • Oh I missed the ebay bit. Manufacturers can usually tell the original manufacture date from the serial number, so there's still hope. He should have got an email from the ebay seller containing an invoice for the product, or a paypal invoice when it was delivered within the box if it turned out the manufacturer was over a year ago.
    – Simkill
    Apr 23, 2014 at 16:18

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .