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I have the settings correct - just to make sure: - Tools | Options | Preferences Tab | Email Options | Advanced Email Options the Display a New Mail Alert is checked.

It doesn't work When I click Preview.

I also use rules for emails delivered in other folders than Inbox to display the alert and I have the same problem. However, the envelop is displayed in the tray.

I think the problem started since I upgraded to SP2, not sure ... (it worked fine until 1-2 months ago).

Is there an workaround for this?

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1 Answer 1

up vote 4 down vote accepted

Could it be that the alert is being displayed off-screen? If you're comfortable with editing the registry, you can navigate to:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\DesktopAlerts

and set the "XOffset" and "YOffset" values to zero (or near-zero). If that doesn't help, you may also try to delete the "Corner" value if it exists.

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Thanks! I've been playing with the XOffset and YOffset values before and it didn't help. Deleting the "Corner" entry fixed the problem! Thanks again for your help! –  Nicu Zecheru Nov 24 '09 at 18:34
    
Just curios, do you know how this happened, was it due to SP2 update? –  Nicu Zecheru Nov 24 '09 at 18:35
1  
I can neither confirm nor deny that SP2 would do something like this, but I believe a lot more people would have experienced the same problem if that were the case. Usually such incidents occur if you've been using a secondary monitor, and the application remembers the last window position even after you unplug the secondary monitor. If you've never used a secondary monitor, I have no clue as to why this happened :) –  Terje Mikal Nov 24 '09 at 18:48
    
Yeap, I also used a second monitor, this might be it. –  Nicu Zecheru Nov 24 '09 at 18:50
    
Thanks, addig XOffset and YOffset solved my problem. Using a second monitor... –  pihentagy Nov 18 '11 at 16:49

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