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I've had Chrome installed on the Windows 7 PC I use at work for quite a while now. Everything was great until recently, when our IT department decided to roll out Chrome to everyone. My understanding is that they decided to lock down a few settings, like the home page/new window behavior, at that time.

The IT department subsequently decided not to roll out Chrome to everyone, but now whenever I use Chrome I find that it selects (seemingly randomly) between two different profiles, each one having its own history, bookmarks, extensions, etc. One of those also has certain settings (like homepage) locked down; the other one doesn't. I find that the switch occurs when I launch a new window, but only sometimes; and sometimes I'll end up with two Chrome icons on the taskbar, which later on combine all by themselves.

I've done enough sleuthing to find out that the two profiles it's selecting between are located at C:\Users\USERNAME\AppData\Local\Google\Chrome\User Data and C:\Users\USERNAME\AppData\Local\Chrome. My actual Chrome "user" within each of the profiles is the default one (which is the only one, according to Chrome Settings).

Why does this happen, and how can I fix it? My IT department is as mystified as I am.

(I took a stab at cleaning out one of those profile directories and making it read-only, to see what would happen; I then found out that new Chrome windows would just fail silently if they were targeting that profile.)

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That is slightly odd I must admit. I guess what profile do you want is the main question? Chrome needs to be uninstalled from this machine and re-deployed via the rollout your IT department performed. So I would backup both profiles and simply place the one you want back to the location that is created again during the rollout. –  CharlesH May 22 at 14:58
    
Only your IT department can tell you what they did exactly. I would just get them to delete the profile their installation woud have used. –  Ramhound May 22 at 16:21
    
Possibly related? superuser.com/a/309128/136969 –  echristopherson May 22 at 17:40
    
I ended up uninstalling and reinstalling Chrome, and deleting the C:\Users\USERNAME\AppData\Local\Chrome profile altogether. The other profile remained in effect for a week or two, but today I noticed a new Chrome icon on the desktop, and when I launched it, it appeared to be a fresh new profile; looking in C:\Users\USERNAME\AppData\Local\Chrome confirmed this. I guess I will just have to keep copying my good profile over when this happens. –  echristopherson Jun 19 at 16:46

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