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I need to totally remove all traces of Adobe from my laptop (10.6) and then reinstall it. I'm having serious problems with Adobe apps, specifically InDesign and Illustrator. Any tips (or list of steps) would be very helpful.

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3 Answers

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First remove the standard way through Add/Remove programs then run one of the following:

Removal Tool for CS3 Products

Removal Tool for CS4 Products

These are not standard "removal tools" but they are meant to help when you want to reinstall a product from scratch when there are errors such as you said and they have helped me in similar situations.

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+1 because this is exactly what I have done many-a-time. – ricbax Dec 2 '09 at 5:32
Macs don't have Add/Remove Programs. ;-) However Adobe does provide an uninstaller at /Applications/Utilities/Adobe Installers/Add or Remove <product>. The clean tool is however what Josh K is looking for. – Chealion Dec 2 '09 at 5:48
Running the removal tool shows no "sessions" able to be removed. I uninstalled (again), if that helps any. – Josh K Dec 2 '09 at 6:02
Yep, still not working. I uninstalled, then reinstalled. No dice. – Josh K Dec 2 '09 at 22:17
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What errors/problems are you getting?

Have you deleted Adobe files/directories in /Library/Application Support/Adobe which is different than Users/Yourshortlogin/Library/Application Support/Adobe ?

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Yes. The errors I'm getting are an Error Code 3 with InDesign when I try to export, and a complete failure to start Illustrator. – Josh K Dec 2 '09 at 16:50
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Desinstalling "by hand" was pretty easy on Mac OS. On Mac OS X, it's not just a drag and drop into the trashcan, so I bought an app to deal with that, because you're now sure anymore to get rid of all the stuff been installed with an application. This product is called CleanApp. (http://synium.de/products/cleanapp/index.html).

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AppZapper is better, and it still doesn't get everything from Adobe. – Josh K Dec 7 '09 at 12:36
Have you take a look at the last version ? This last version of CleanApp learns for the users (if they wanted) This means that the "how-to-delete-a-specific-app" will be more accurate with the feedbacks from the end users who have already done this uninstallation. – Pierre Dec 9 '09 at 10:27
Yeah, still not working. – Josh K Jan 20 '10 at 16:11
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