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I need to totally remove all traces of Adobe from my laptop running OSX 10.6, and then reinstall it. I'm having serious problems with Adobe apps, specifically InDesign and Illustrator. Any tips (or list of steps) would be very helpful.

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Be warned, you need to deactivate the software first, so you can re-activate after the install –  Canadian Luke Feb 14 at 20:05
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3 Answers

up vote 2 down vote accepted

First remove the standard way through Add/Remove programs then run one of the following:

Removal Tool for CS3 Products

Removal Tool for CS4 Products

These are not standard "removal tools" but they are meant to help when you want to reinstall a product from scratch when there are errors such as you said and they have helped me in similar situations.

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+1 because this is exactly what I have done many-a-time. –  ricbax Dec 2 '09 at 5:32
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Macs don't have Add/Remove Programs. ;-) However Adobe does provide an uninstaller at /Applications/Utilities/Adobe Installers/Add or Remove <product>. The clean tool is however what Josh K is looking for. –  Chealion Dec 2 '09 at 5:48
    
Running the removal tool shows no "sessions" able to be removed. I uninstalled (again), if that helps any. –  Josh K Dec 2 '09 at 6:02
    
Yep, still not working. I uninstalled, then reinstalled. No dice. –  Josh K Dec 2 '09 at 22:17
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What errors/problems are you getting?

Have you deleted Adobe files/directories in /Library/Application Support/Adobe which is different than Users/Yourshortlogin/Library/Application Support/Adobe ?

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Yes. The errors I'm getting are an Error Code 3 with InDesign when I try to export, and a complete failure to start Illustrator. –  Josh K Dec 2 '09 at 16:50
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Some of this may be repetitive but follow these steps and you should have absolutely positively NO trace of Adobe left on your computer.

  • Remove all Adobe fonts from /System/Library/Fonts, /Library/Fonts/, ~/Library/Fonts

  • Remove all these additional fonts from the same folders:

    WarnockPro-Bold.otf                WarnockPro-LightDisp.otf          WarnockPro-BoldCapt.otf           WarnockPro-LightIt.otf             WarnockPro-BoldDisp.otf           WarnockPro-LightItCapt.otf        WarnockPro-BoldIt.otf              WarnockPro-LightItDisp.otf        WarnockPro-BoldItCapt.otf         WarnockPro-LightItSubh.otf     WarnockPro-BoldItDisp.otf        WarnockPro-LightSubh.otf          WarnockPro-BoldItSubh.otf      WarnockPro-Regular.otf            WarnockPro-BoldSubh.otf          WarnockPro-Semibold.otf        WarnockPro-Capt.otf                  WarnockPro-SemiboldCapt.otf   WarnockPro-Disp.otf                WarnockPro-SemiboldDisp.otf   WarnockPro-It.otf                       WarnockPro-SemiboldIt.otf      WarnockPro-ItCapt.otf                WarnockPro-SemiboldItCapt.otf WarnockPro-ItDisp.otf              WarnockPro-SemiboldItDisp.otf WarnockPro-ItSubh.otf               WarnockPro-SemiboldItSubh.otf WarnockPro-Light.otf              WarnockPro-SemiboldSubh.otf  WarnockPro-LightCapt.otf        WarnockPro-Subh.otf                

  • Search for and remove any files labeled 'Adobe' or 'Macromedia in all of these folders

$find . -name "*adobe*" -print
    /Applications                       /System/Library/
    ~/Applications                      ~/Documents/
    /Applications/Utilities             ~/Library/
    ~/Applications/Utilities
  • Remove these explicit folders
    ~/Documents/Updater/
    ~/Library/Acrobat User Data/
    ~/Library/Application Support/Adobe
    ~/Library/Applications/Macromedia
    ~/Library/Application Support/Macromedia
    ~/Library/Application Support/Adobe PDF
    ~/Library/Caches/Acrobat
    ~/Library/Caches/Adobe
    ~/Library/Caches/Opera Cache
    ~/Library/Preferences/Acrobat
    ~/Library/Preferences/Adobe
    ~/Library/Preferences/Adobe
    ~/Library/Preferences/com.adobe
    ~/Library/Preferences/com.adobe
    ~/Library/Preferences/com.macromedia
    ~/Library/Preferences/Dreamweaver
    ~/Library/Preferences/Opera Preferences
    ~/Library/PreferencePanes/AdobeVersionCue
    ~/Library/receipts/com.adobe
    ~/Library/StartupItems/AdobeVersionCue
  • Search for and delete the following files and/or folders:
    ACE2CACHE
    Acrobat
    Acrobat Webcapture Cookies
    Adobe
    Adobe GoLive 7.0 Prefs
    Adobe Illustrator CS Settings
    Adobe InDesign
    Adobe Photoshop 8.0 Paths
    Adobe Photoshop CS Settings
    Adobe UM
    Com.Adobe.Acrobat.Pro6.0.plist
    Com.Adobe.Acrobat.Pro7.0.plist
    Adobe Registration Database
    Adobe Installer.tmp
  • Open terminal
sudo rm -rf ~/.Trash/*
  • Restart
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