Sorry in advance for the long post. I've been working this issue for the past 4 months and I am at my wits end. I work for a small business that moved into a new office in December. When we moved in, it was a new build in the suite, so we had a company come in and set up our cabling, VOIP system, and network.
4 months ago our internet started going out. It would drop and we would have to power cycle the wireless router. But power cycling would only works sometimes, and we could go all day having to power cycle it every 30 minutes. So I had our network guy come in and change the router. We replaced the router with one of the same model, and it started having the same issue a few days later. So I called our network guy again and we tried a different model. This router would randomly change its IP address and that would take our internet and phones offline. We replaced this router with another that did the same thing. Finally we have our current router but it continues to drop internet signal and will sometimes give employees a message that they cannot join this network. Power cycling will normally correct the issue, but we have to do this multiple times a day.
My network guy and I were baffled on what would cause 5 different routers to fail. We decided we would need to look into other factors that could be impacting our network. During this process, I had the modem replaced and the internet service provider out to examine the setup and they could not determine an issue on their side of things.
I did discover the back-up battery pack for the cabinet was putting out low voltage (109 volts comparted to the regular 120). I replaced the back-up battery pack and the issue went away but only for a week.
I’ve also had an electrician out to examine our wiring and to ground the cabinet and make sure everything else was wired correctly.
But despite all of this, my internet keeps dropping constantly.
No one else in the building is having any issues. The problem is contained to our office.
I am completely out of ideas of what could be causing this issue. I don’t even know what questions to ask to try to continue troubleshooting. Has any heard of anything like this or does anyone has an idea of where to look for the cause?