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I have tried using Firefox, Chrome, and IE. No programs can connect to the internet. There is one oddity, though: pinging and tracert(ing) 8.8.8.8 (and perhaps any other site) works perfectly fine, despite the lack of other internet accessibility.

Plus, I am connected to WiFi in regular start-up and Windows finds no issues with the internet. I have also tried resetting the router, but that's not the issue, since other devices have no problem with the net.

I have tried ipconfig release/renew/flushdns and have ruled out all start-up programs, and all non-Microsoft services. The only thing left are the Microsoft services, and I don't know the exact drivers needed for basic internet and Windows functionality.

If anyone could list the drivers/services needed for internet functionality, and how to manually load drivers (if needed)?

It would be very helpful.

Thank you.

TLDR: Although connected to WiFi, Internet only works in Safe Mode with Networking, however pinging and tracert work fine in normal mode. All start-up programs + non-MS services ruled out as the problem.

Windows 7 Home Premium x64
Intel PRO
DirectX 11

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  • Did you try using c:\> telnet superuser.com 80 and then typing in GET / ? You may also want to give HiJackThis to log and see if any software is not allowing you to connect to the internet. Other common software would be things like anti-virus, security software, etc. that is preventing you from connecting to the Internet.
    – Sun
    Sep 16, 2014 at 5:49

2 Answers 2

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Disable addons in the browsers and run a malware scan. You will have to get a copy of Malwarebytes onto a thumbdrive from safe mode.

Also, clear cookies/browser data. Your ability to ping and tracert suggest a healthy network stack so I don't think I'd worry about that too much.

I've seen nasty addons cause this type of behavior and malware will do it too

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Try the following:

  1. Open Command Prompt as Administrator (click Start, type "command prompt" in the search bar, right-click the Command Prompt icon that will appear and choose "Run As Administrator" from the menu).
  2. Enter the following commands followed by enter:

    netsh i i r r

    netsh winsock reset

You will be resetting the tcp/ip stack and the winsock catalog. You will need to restart afterwards. That usually fixes the problem. Follow this up with a malware check. Something has messed with your networking stacks.

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  • While these commends may answer the question, it would be best if you could provide some explanation for why it does so.
    – DavidPostill
    Sep 16, 2014 at 6:35
  • netsh w r -> The following command was not found: w r.
    – DavidPostill
    Sep 16, 2014 at 6:36
  • i have corrected the command
    – jharrell
    Sep 16, 2014 at 13:30

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