Windows 8.1 KB2919355 Update Fails endlessly

Question

A client of mine has a almost netbook deathly slow laptop running Windows8.1 and of all the updates to fail the 600~800 megabyte KB2919355-x64 was the one to refuse to work.

I followed the directions on the following website however the update still failed...

http://www.thewindowsclub.com/windows-8-1-update-fails-to-install

I can't charge the little old lady in to oblivion for my time... It really doesn't help that Microsoft refuses to give security updates if you don't have this update (apparently)...so how do we give this problem a high five in the face with a chair?

Here are the CBS log files.

Answer 1

The Setup of the update fails becasue you have deleted/moved the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools:

2014-09-29 10:31:37, Error                 CSI    00000d04 (F) STATUS_OBJECT_NAME_NOT_FOUND #11385747# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowSharingViolation), handle = {provider=NULL, handle=0, name= ("null")}, da = (SYNCHRONIZE|FILE_READ_ATTRIBUTES), oa = @0x5b315bd808->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[77]"\??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x5b315bd7e8, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
[gle=0xd0000034]
2014-09-29 10:31:37, Error                 CSI    00000d05@2014/9/29:14:31:37.614 (F) base\wcp\sil\merged\ntu\ntsystem.cpp(2155): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
[gle=0x80004005]

Create an empty folder Administrative Tools under C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ and the setup should work now. If not, share the new logs.