Tell me more ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

I just bought a new HP AMD II Athlon quad core and everytime I try to move file off my desktop to a hard drive or off my hard drive to my desktop of at least a 1GB or more, my computer restarts itself and gives me the blue screen of death.

can someone please tell me why?

share|improve this question
at what point does it blue screen? Immediately? Or sometime in the middle? – Keltari Apr 29 at 3:48

3 Answers

There's usually an error code towards the bottom of the blue screen. You can search the Microsoft support website for the error code, which will return several search results, one of which is usually some possible symtoms, causes, and resolutions of the problem.

As an example, here's one search result for error code 0x00000050.

share|improve this answer

When copying or moving large files it is a memory intensive operation. The data is stored in RAM (not all at once for larger files, obviously) and then written to the destination. You should be provided an error code on the blue screen which can be searched on the Microsoft website (or use BlueScreenView to read the mini dump files). My initial suspect is the memory though.

share|improve this answer
Im just trying to understand and clarify your answer. Are suggesting there is bad memory? Should he run a memory checker like memtest86? Moving large files in itself would not cause a machine to crash. – Keltari Apr 29 at 3:50

We need further info about the error but in a case with a similar situation I've solved installing this:

http://support.microsoft.com/kb/976972

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.