Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

I just bought a new HP AMD II Athlon quad core and everytime I try to move file off my desktop to a hard drive or off my hard drive to my desktop of at least a 1GB or more, my computer restarts itself and gives me the blue screen of death.

can someone please tell me why?

share|improve this question
1  
at what point does it blue screen? Immediately? Or sometime in the middle? –  Keltari Apr 29 '13 at 3:48
1  
What is the stop code? –  TheX Nov 4 '13 at 17:07

5 Answers 5

There's usually an error code towards the bottom of the blue screen. You can search the Microsoft support website for the error code, which will return several search results, one of which is usually some possible symtoms, causes, and resolutions of the problem.

As an example, here's one search result for error code 0x00000050.

share|improve this answer

When copying or moving large files it is a memory intensive operation. The data is stored in RAM (not all at once for larger files, obviously) and then written to the destination. You should be provided an error code on the blue screen which can be searched on the Microsoft website (or use BlueScreenView to read the mini dump files). My initial suspect is the memory though.

share|improve this answer
    
Im just trying to understand and clarify your answer. Are suggesting there is bad memory? Should he run a memory checker like memtest86? Moving large files in itself would not cause a machine to crash. –  Keltari Apr 29 '13 at 3:50

We need further info about the error but in a case with a similar situation I've solved installing this:

http://support.microsoft.com/kb/976972

share|improve this answer

Some BSODs also display references to special files and libraries, such as (off the top of my mind) "ntfs.sys", "ati.dll", nv32.dll", and such quite descriptive ones. Also, they can display the error message such as "IRQL_NOT_LESS_OR_EQUAL", "NTFS_FILE_SYSTEM".

Search that one on the internet, and in 90 % of the cases you will find out the exact cause.

But in your case, it is for sure one of these:
- Problem with the northbridge of your motherboard (physical or driver)
- Hard drive error (physical)
- Memory error (physical)

So start by eliminating causes:
- Try the hard drive in another computer that works normally, then see if the file moves OK in that computer. If it does, then the problem is not the hard drive. (Try also with a different SATA cable!)
- Try to put different memory sticks into your computer, from a computer where they work. Try to move the file - if the error still comes up, it's not your current RAM that causes the problem.
- Finally, and more time consumingly, you can try to put a different motherboard in your system. If moving the file no longer crashes the system, it's quite likely a problem in the motherboard.

share|improve this answer

Does your computer exhibit any other issues? When moving files, parts of the file get moved into memory while it is waiting to be written to the destination. With large files, even more memory is used. If you have bad memory, hitting that bad sections of memory can cause blue screens. It couldnt hurt to run a memory diagnostic to test.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.