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When calling support the other day he told me to reset my DSL modem by pulling out the power, leave it out for 10 seconds, and then plug it back in. This is something I have heard many times with different kinds of equipment. I have also heard it in relation to computers. That when you turn it off, you should wait at least 10 seconds before you turn it on again.

  • Why not just plug it in again right away?
  • Why 10 seconds, instead of, say... 3 or 30?
  • Should you really, always do this; just with certain types of equipment; just in certain circumstances; or is it just a "myth" thing that people have said so often that they believe it to be fact?
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3 Answers

up vote 47 down vote accepted

A lot of modern technology contains capacitors! These are like energy buckets, little batteries that fill up when you put a current through them, and discharge otherwise. 10 seconds is the time it takes most capacitors to discharge enough for the electronics they're powering to stop working. That's why when you turn your PC off at the wall, things like an LED on your motherboard take a few seconds to disappear. You probably could wait a different time, but 10 seconds is the shortest time you can be sure everything's discharged.

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<3 It's important to know capacitors are in there - there's a lot of poor ones out there. If a capacitor breaks... bad things can happen, and some capacitors do just break, sometimes very quickly. It's a serious issue, but also an incredibly fixable one. Capacitors, unlike most modern technology, are pretty big, and easily replacable with a soldering iron and some wire cutters. –  Phoshi Dec 19 '09 at 11:49
    
@quack; Well, unless you plan to pull the capacitors out with your bare hands... :P @Idigas; Yeah, but icky stuff happens :( My mum had a laptop with a load of popped Cs, nothing was wrong, except she couldn't write to the boot sector of her HDD (Which meant no reformatting), it puzzled us for quite a while until I looked inside and saw... goo, basically. –  Phoshi Dec 19 '09 at 15:35
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@phoshi: i'll admit i haven't done it, but my first assumption is you'd remove the caps by desoldering them ... though wire cutters may be preferred to avoid damaging other nearby components. –  quack quixote Dec 20 '09 at 15:22
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As far as the 10 seconds, I'm not sure that it's anymore than a "voodoo helpdesk" ritual. Most small electronics caps loose charge withing a second of power loss. Some systems may have caps that take days or even weeks to fully discharge too. –  Brian Knoblauch Dec 21 '09 at 13:27
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I'd guess this does much the same thing - plus holding down the button makes sure you spend a bit of time waiting! –  Phoshi Dec 23 '09 at 16:05
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In my experience 0 seconds work just as well as 10 for restarting the equipment.

The reason in my opinion for the 10 seconds is only to ensure that the client has totally pulled the plug out of the socket. Some people just don't pull it out all the way unless they have to wait for X seconds with it in their hands.

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More social engineering: A help desk Bob will tell you to reverse your ethernet cable. It's much more reliable than taking the user's word that it is, in fact, plugged in. :) –  Richard Hoskins Dec 19 '09 at 17:49
    
Reverse your ethernet cable... hehe, that's brilliant :p –  Svish Dec 19 '09 at 21:01
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Phoshi said well, but there could be another reason for that, a very less technical one: it is kind of related to social engineering.

The majority of customer care call center hires just...everyone! And there you could find someone that understand what you're asking, as well as someone who don't understand/don't care about, and the usual solution for every problem is (in the latter case) something like "Reboot" or "unplug and replug"! :D

Sadly, I saw that with my own eyes...

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Often a reboot does work though. –  TylerF Dec 19 '09 at 19:12
    
No doubt on that! –  dag729 Dec 19 '09 at 20:42
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I hate it when I have to explain things to the support guy... I mean, I am calling them for help. And I often find myself having to help them figure out the problem I am having. Very annoying! –  Svish Dec 19 '09 at 21:03
    
Sometimes a reboot/unplug is used to get the customer off the phone if you contacted a call center. Call/chat center workers are graded on the time they are on calls, so for tough calls, they'll "dump" to to handle easier/shorter calls by telling you the reboot/unplug trick. & if it works, then you both win! –  tomByrer Jul 29 '13 at 19:42
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