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tl;dr: What could cause a network printer to lose its connection besides the printer or router or cable between them?

I have had a Canon wired network laser printer for years with no issues, but after a point in time a new problem developed - sometimes when I or my husband tried to print (both PCs are Win7 if that matters) the printer driver would complain of a "network board error". Cycling power on the printer would fix it for the time being, but it would recur (usually the next day or so). After putting up with this for several months, we decided that the printer was dying and bought a new printer, a similar but newer model. But the new one did the same thing! I thought back and realized that it may have started happening at about the time I had simplified our home LAN from a wired router and a wireless access point to one robust wireless router (Netgear) that could do everything we needed. I tried a different network cable, but when that didn't solve it, I decided that the our Netgear router must be flaky. It was already out of warranty, so I bought yet another new router, this time a Buffalo. But... yup, you guessed it: The problem remains! It seems to happen after being idle for some time (a matter of hours, I think) - once we have printed something, we can print more with no issues.

The printer is on a fixed IP address (192.168.1.6) as is a NAS drive (192.168.1.3). The PCs are on DHCP, but the router is set to only assign addresses above 192.168.1.10, so as far as I know I'm not having address conflicts. I do have random interruptions to my internet connection (not obvious when just browsing, but enough to kill Skype and SSH), but that has been going on since long before the printer problem (the reason I changed the network layout was to try to fix that) and it shouldn't even be related to this anyway - the PCs and printer are simply on the internal LAN, and the printer is sitting on the shelf right above the router and is directly connected to one of its LAN ports with a short cable. I can't figure out what else to try! Any ideas?

EDITS: A suggested in the comments, I tested connecting the printer directly to my computer with a LAN cable for a week, and there were no problems, so it's definitely not the printer itself but something in the mysterious bowels of my LAN. I tried to use Wireshark as suggested in other comments, but it doesn't see the traffic between the router and printer (promiscuous mode doesn't work on Windows, apparently). The problem might be happening after some device goes to sleep and wakes up, or leaves the LAN and returns, but I haven't been able to identify a repeatable pattern.

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  • If you still keep getting the "network board error" message even with the 2nd printer, I'm afraid but it sure has to be hardware issue with your printer network card. Have you tried another make of printer on your network...just to be sure the printer isn't faulty?
    – Immanuel
    Apr 28, 2015 at 14:15
  • Have you tried connecting a computer directly to the printer to see if you have the same problem? When attempting to identify a fault in a system, start with the most basic pieces needed to make it work. In this instance, you should only trouble shoot with a computer, the printer and a known good network cable.
    – OSol1tair3
    Apr 28, 2015 at 14:21
  • @Immanuel I don't have another make of network printer, so I would have to buy one, and I already spent $700 for this one that appears to be a wasted expense. But I can call in a Canon repairman on warranty if necessary. Apr 28, 2015 at 20:42
  • @OSol1tair3 Connecting directly with USB works fine, but I haven't tried using a network cable that way - I'll try and let you know (if it doesn't fail, it will take a couple days to know with some confidence, and during that time my computer will be without internet). Apr 28, 2015 at 20:42
  • I discovered that I can leave my wireless adaptor connected to the web while my wired adaptor is connected to the printer, so I think I have been doing a test without being completely unplugged from the world. I waited about 30 hours before trying to print again. It worked fine, so unless accessing the web is causing my PC to shout out on both adaptors (which might keep the printer connection alive), my impression is that the problem does not occur when connecting directly. Apr 30, 2015 at 5:52

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