I have an ASUS laptop running Windows 8 which is about 6 months old. It will power up; however, Windows tries tries to repair itself during startup and the process never completes. It gets stuck on a blank bluish screen – nothing else on it, just the color. How would I fix this issue? Would a factory reset help, and if so how would I do it? Or is the hard drive compromised?
Microsoft recommends using the advanced troubleshooting options to initiate a factory reset, but because the boot repair hangs, I can't get as far as that option.