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Try as I may, I can't get a connection on this device using my client's ISP login, nor my ADSL login I use at home. It is syncing nicely and I have a solid DSL light, but a red Internet light for either login. I suspect something more than just the login is faulty.

Any ideas?

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Has the problem just started? Is this a new/recently statrted internet service? – RJFalconer Jan 4 '10 at 13:46
No, it only started since I reset the modem to factory defaults - by accident, I meant to reset the wireless router :-( However, the line was terrible from Thursday until this morning, so it's hard to say. – ProfKaos Jan 4 '10 at 14:07
Wow, same thing happened to me on TekSavvy with the same modem. Could it be that these things go bad after a year? – drozzy Jul 9 '10 at 23:16
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3 Answers

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have you tries the default login - these devices usually have them - might be worth googling or checking out the manual.

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He's not trying to get to the modem's admin page. – RJFalconer Jan 4 '10 at 13:45
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Sounds like a problem with your client's ISP. Try a different modem if you can, otherwise I think I would just give them a call.

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I tried my ISP as well, same symptoms. – ProfKaos Jan 4 '10 at 14:07
If I understand you correctly, you tried your ADSL login over his modem, which also did not work, despite it working from your house. There could still be some fault with the connection between his house and his local exchange, or some other fault on the ISP's end of things. (Despite the DSL synching). Regardless, it's their job to fix it, and they should be able to diagnose it easier than we can I think. – RJFalconer Jan 4 '10 at 15:26
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I've since found out that the ADSL Setting: Multiplexing Mode was incorrectly set to "VC-BASED" (default), when "LLC-BASED" was the required setting. Changing that and rebooting the modem worked fine.

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Nope - mine is set to LLC and still doesn't want to connect... grrr – drozzy Jul 9 '10 at 23:17
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