Why does Adobe Reader 9 report that a document could not be printed because there were no pages?

Question

When I try to print a PDF I get a message box that says "the document could not be printed". I then get another message box that says "there were no pages selected to print". The sender could print it. Other users on same computer are unable to print their docs but I can print from Word.

Answer 1

I had the very same problem, and the built-in uninstall program wouldn't let me delete/re-install Adobe Reader.
Wound up downloading "Revo Un-installer" from download.com (CNET) and fully deleting Adobe Reader. After a complete delete and system restart I went back to adobe.com re downloaded 9.3.3 Reader and installed... Works great now.

Best of Luck hope this helps.

Answer 2

Here are various solutions related to this error:

Troubleshoot PDF printing -- basically try each of: print as image, update driver, copy file locally first, try different pdf, download pdf again, use another printer, restart computer. Read for full details.

Answer 3

A workaround is to print the PDF from a different PDF reader like PDF-Xchange.

Answer 4

I upgraded to new Adobe reader 9.3 and it works fine.

Answer 5

There used to be a bug in a version of Abode Reader (but I'm sure they fixed it long ago) where you could not print files if the full path name was extremely long (which they can be if they are saved to the temporary files folder).

Saving the files to a folder with a short path name resolved the issue. (Found this out when we have a customer with dozens of pdfs (send to them via email) saved to their desktop, as 'that is the one way I can print them'.

Answer 6

You appear to be somewhat correct. I have 60+ XP Pro computers with this issue. Server 2003 doesn't seem to have this problem. I did some more research. I tested witht this PDF: http://h18004.www1.hp.com/products/quickspecs/13241_na/13241_na.pdf

The URL is not very long. Viewing this file in IE will and printing will generate the errors as listed above.

Saving it to the local HD and attempting to print it works fine. I saved it to a deep folder to help simulate where it would be if i were viewing it in the browser.

C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\IE\Sub1\Sub2\Sub3\Sub4\13241_na.pdf

Printing works fine. It doesn't seem to have anything to do with the location.

I have no brother printers, brother printer drivers, unspooled or unprinted jobs, i uninstalled and reinstalled reader using the built in uninstaller and the revo uninstaller. I deleted the 9.0 folder in %APPDATA%\Adobe\Acrobat\ and i also tried printing it as an image.

If anyone figuers this out email me at karl (at) inacom-sby (dot) com I would love to know the final solution.

Answer 7

I couldn't print because no page was selected. Noticed an update icon in my task bar for Adobe Reader and installed the update. Now everything works.

I'm running version 9.4.1 so check to see if an update fixes your problem.