Super User is a question and answer site for computer enthusiasts and power users. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

My HP d330 does not properly power down. After Vista shows the "Shutting down" message the screen goes black, but both HDD and power lights remain on. However, the keyboard LEDs don't work anymore after this, so I assume the hardware is partially shutdown or something.

Same problem occurs when I choose Sleep from the shutdown menu. There are no entries in Event Viewer about this.

Any ideas?

share|improve this question

migrated from Jan 6 '10 at 9:38

This question came from our site for system and network administrators.

I have an idea. Contact HP and ask them about it. – John Gardeniers Jan 6 '10 at 8:32
@John: Wasn't it you who said that that was tantamount to reading the docs? <grin> – womble Jan 6 '10 at 9:27

Most likely a process that is supposed to be turned off after the video is hanging causing the system to stay on. Go into Ms Config and try to identify any unknown processes and stop them. In addition if there ever was a point in time when it did shut down, use system restore to back it to that point. Also If you have recently installed something, you may want to attempt to uninstall it and see if the issue continues.

If all else fails, you will want to look into testing a different OS to see if it is a hardware or software issue. You could get an ubuntu live boot CD/USB and see if it shuts down correctly and if it does then the issue is definitely with your current OS and you may want to reinstall your OS.

You may also look into 3rd party software like CC cleaner to try to get rid of latent processes that you don't need.

Best of Luck

share|improve this answer

By default windows vista has the shutdown button set to put the computer to Sleep, you can click the small right arrow then choose shut down from there or follow these instructions to set up the shut down button correctly.

share|improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .