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After installing Sony's Picture Motion Browser on my desktop with Windows 7 Pro x64, it always goes to Startup Repair due to Windows 7 failing to start. This always happens after I try to install it. I've installed with all unnecessary programs closed and all disk drives and unnecessary usb ports empty. I don't exactly know what is causing the problem. Any ideas?

My desktop is an HP m8530f. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01469325&tmp_task=prodinfoCategory&lc=en&dlc=en&cc=us&product=3740333&lang=en Only upgrades are an HD4350 and a 500W PSU.

EDIT: Windows 7 cannot start now. I'm currently running diagnostic tests from the BIOS.

EDIT: Here are the problem details. Problem Signature: Problem Event Name: StartupRepairOffline Problem Signature 01: 6.1.7600.16385 Problem Signature 02: 6.1.7600.16385 Problem Signature 03: unknown Problem Signature 04: 21201022 Problem Signature 05: AutoFailover Problem Signature 06: 8 Problem Signature 07: CorruptFile OS Version: 6.1.7600.2.0.0.256.1 Local ID: 1033

CONCLUSION: So, I think Sony PMB may have caused some sort of corruption in the system files. So if you have Windows 7 and plan on installing Sony PMB, find a Vista or XP machine to install on.

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3 Answers 3

up vote 1 down vote accepted

This is what I did:

  1. I found my Sony model and selected my operating system at esupport.sony.com
  2. I installed new software. File was called "Lost the Original Software Installation Disc? Use the Picture Motion Browser Software Download Tool"
  3. When prompted to restart computer, I selected "No, I will restart later"
  4. I located file pxhelp20.sys in C:\Windows\SysWOW64\drivers Computer > OS (C:) > Windows > SysWOW64 > drivers
  5. I deleted file pxhelp20.sys and removed it completely from trash can.
  6. I restarted system successfully
  7. I downloaded and installed update also from esupport.sony.com. File was called "Picture Motion Browser Update (version 5.2)"
  8. When prompted to restart computer, I selected "No, I will restart later"
  9. I checked again for file pxhelp20.sys in C:\Windows\SysWOW64\drivers (it was not there, but had it been I would have deleted it again)
  10. I restarted system successfully
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I have PMB on an XP machine, but it appears as if your solution works for others. –  Wesley Dec 10 '10 at 5:48

I've had exactly the same problem just a few days ago. I've managed to install PMB on my Windows 7 64-bit, by following instuctions on the following Sony website page...

http://support.sony-europe.com/dime/downloads/downloads.aspx?site=odw_en_GB&m=&f=PMB_64_installr

You need to download something which will allow you to install the original PMB version, then install two different updates.

But, now that I've done that, I can't link my camcorder to the computer. It doesn't seem to recognise it and I can't import any media files. Any ideas anyone?

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Make sure that the software is made for x64 computers, that can cause issues.

Alternatively you could get it into safe mode, uninstall the program and try booting up again. Because I don't think software would cause issues like this.

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I definitely used the Windows 7 Pro x64 download. To access safe mode, would I have to go to the boot menu in my BIOS? I can give specifics of the error in a minute. –  Wesley Jan 7 '10 at 0:27

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