Super User is a question and answer site for computer enthusiasts and power users. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

After installing Sony's Picture Motion Browser on my desktop with Windows 7 Pro x64, it always goes to Startup Repair due to Windows 7 failing to start. This always happens after I try to install it. I've installed with all unnecessary programs closed and all disk drives and unnecessary usb ports empty. I don't exactly know what is causing the problem. Any ideas?

My desktop is an HP m8530f. Only upgrades are an HD4350 and a 500W PSU.

EDIT: Windows 7 cannot start now. I'm currently running diagnostic tests from the BIOS.

EDIT: Here are the problem details. Problem Signature: Problem Event Name: StartupRepairOffline Problem Signature 01: 6.1.7600.16385 Problem Signature 02: 6.1.7600.16385 Problem Signature 03: unknown Problem Signature 04: 21201022 Problem Signature 05: AutoFailover Problem Signature 06: 8 Problem Signature 07: CorruptFile OS Version: 6.1.7600. Local ID: 1033

CONCLUSION: So, I think Sony PMB may have caused some sort of corruption in the system files. So if you have Windows 7 and plan on installing Sony PMB, find a Vista or XP machine to install on.

share|improve this question
up vote 1 down vote accepted

This is what I did:

  1. I found my Sony model and selected my operating system at
  2. I installed new software. File was called "Lost the Original Software Installation Disc? Use the Picture Motion Browser Software Download Tool"
  3. When prompted to restart computer, I selected "No, I will restart later"
  4. I located file pxhelp20.sys in C:\Windows\SysWOW64\drivers Computer > OS (C:) > Windows > SysWOW64 > drivers
  5. I deleted file pxhelp20.sys and removed it completely from trash can.
  6. I restarted system successfully
  7. I downloaded and installed update also from File was called "Picture Motion Browser Update (version 5.2)"
  8. When prompted to restart computer, I selected "No, I will restart later"
  9. I checked again for file pxhelp20.sys in C:\Windows\SysWOW64\drivers (it was not there, but had it been I would have deleted it again)
  10. I restarted system successfully
share|improve this answer
I have PMB on an XP machine, but it appears as if your solution works for others. – Wesley Dec 10 '10 at 5:48

I've had exactly the same problem just a few days ago. I've managed to install PMB on my Windows 7 64-bit, by following instuctions on the following Sony website page...

You need to download something which will allow you to install the original PMB version, then install two different updates.

But, now that I've done that, I can't link my camcorder to the computer. It doesn't seem to recognise it and I can't import any media files. Any ideas anyone?

share|improve this answer

Make sure that the software is made for x64 computers, that can cause issues.

Alternatively you could get it into safe mode, uninstall the program and try booting up again. Because I don't think software would cause issues like this.

share|improve this answer
I definitely used the Windows 7 Pro x64 download. To access safe mode, would I have to go to the boot menu in my BIOS? I can give specifics of the error in a minute. – Wesley Jan 7 '10 at 0:27

You must log in to answer this question.

protected by Community May 17 '11 at 5:15

Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged .