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I am having an issue with removing a password from my account on Windows 10. The account is currently password protected, but I do not want it to be. To resolve this, I attempted to use the "Settings" app, but doing so resulted in the following error.

enter image description here

As this is my personal computer and I am administrator, I have full access to the computer's policy settings. Here are the settings I have for password-related settings.

Password-Related Policy Settings

Why am I still unable to remove my password completely? I am running Windows 10 Pro x64 build 10240.

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  • If you suspect this to be a bug you should report it. This user connected to a Microsoft Account by chance? Your current displayed settings are identical to a virtual machine I have, of 10240, and I don't have this problem. What do you mean exactly by "removing" a password?
    – Ramhound
    Jul 18, 2015 at 22:31
  • This is a local account. The account previously had no password, then I accidentally made it a Microsoft Account. I have since undone that setting, but I cannot remove my password. By removing my password, I mean setting the password to be blank so that it is not protected. I suspected that it was a bug, but I wanted to be sure.
    – DaveTheMinion
    Jul 18, 2015 at 22:37
  • If you give me a minute to create a snapshot. I will test it, because my local account with no password was connected to a Microsoft Account also, I can test easily enough. Only problem I have is I have a pin connected to the account, which I can't seem to remove, but thats a separate issue.
    – Ramhound
    Jul 18, 2015 at 22:40
  • Thank you. I've also noticed that booting up is very slow. My screen goes black for at least a whole minute at times.
    – DaveTheMinion
    Jul 18, 2015 at 22:45
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    I did the following. Logged into my Microsoft Account connected account, switched to a local account with no password, I then logged into the local account without a password with no problems. This isn't a bug. I don't sync my settings, if you do, you might be running into a conflict situation. I also created when i created this vm, the local account, then linked it to a MA.
    – Ramhound
    Jul 18, 2015 at 22:51

1 Answer 1

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The issue was caused by HP ProtectTools, which requires a password on the user account in order to operate properly. It appears that after adding a password to an account that did not previously have one, it is impossible to remove the password thanks to this software. Removing the software from the computer resolves the issue.

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  • In my case it was HP Client Security
    – Madhur
    May 22, 2017 at 18:12
  • @Madhur As far as I am aware, HP Client Security is a rebranded version of HP ProtectTools. Update: It looks like I was right.
    – DaveTheMinion
    May 22, 2017 at 20:32

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