Just received a help call from my parents who are having problems with a machine at home running WHS. Basically there are some hardware problems with the machine, and the only thing that my parents know how to do is to buy a IDE-USB converter and attach the hard disk to another machine.
The problem is that they can see the files, but cannot copy and paste them, with an error message saying files are inaccessible. In the WHS, files are chosen to have a duplicate copy on another disk, however they said that when attaching the other disk to the machine via USB, the Windows 7 machine does not recognize the HDD and ask if the user wants to format the disk.
I can't be physically present as I'm thousands of miles away, and my parents are only capable of following simple instructions. Is there any easy way to solve the problem?
Or if I could install simple tools to extract the data, that would be great too as I can use Joel's CoPilot to control the machine.
UPDATE1: It's been confirmed to be a permission issue. I could access the shared folders (non-password protected) without any problems. The take ownership trick didn't work though. I could view the file names etc., but can't open or copy any file.