Outlook 2007 asks for password upon opening

Question

I have Outlook 2007 connected to Exchange 2007. When I initially configured it, it asked for my password the first time. From then on, it remembered the password.

Recently, our AD policy required that I change my password. Now Outlook always asks for a password to connect to autodiscover.mydomain.com.

I enter the password, and click "Save password" but it always asks again. I suspect that it has cached the orginal password somewhere, but I can't find it.

Any ideas?

Answer 1

Does the problem persist with a fresh profile, configured with the new credentials?

You may also have an incorrect password saved in your saved passwords. You can manage your stored passwords from Control Panel -> User Accounts. (I believe the process is slightly different under XP and Vista)

Answer 2

Depending you how exchange is installed and configured, your exchange server might have a front end, and a back end. This setup is typical if you are accessing via HTTP over RCP, in an internet environment.

In those situations, saving the password only saves it for the front end, not the back as that is a different machine address and that is why you still get prompted.

Oh and there might be a server issue as well, if you are interested this http://serverfault.com/questions/42902/outlook-2003-is-prompting-my-active-directory-users-for-their-logon-credentials-w question on serverfault may be of interest.

Edit:

You might want to check or see if you can add or need to remove cached credentials in control panel > accounts > credential manager

Answer 3

This may be a Windows security issue. If your (old) password is stored somewhere else (maybe a Windows Service running under your account or a connected network share on another machine) where an automated login is configured, after a certain treshold of failed login attempts, the server asks for password every time on other automated logins. So, this will affect your Outlook login, even if the password you insert for the login is the right one.

This behavior is known - probably not in your case - wenn a virus attemps to crack password sending login requests to your server, like the Confickr worm does.

Answer 4

Are you sure the password is correct? Even if you click "Save password", if the password is incorrect, it will still prompt you for the correct password (even thought it does not tell you the previous password was incorrect.)