The tag has no usage guidance.

learn more… | top users | synonyms

0
votes
0answers
7 views

Asana Project progress by User

In Asana, you have a "Progress" tab for each project, where you see a chart, that tells you how many tasks are open, how many closed and so on. You are able to exclude some sections. As far as good. ...
0
votes
0answers
25 views

osTicket installation issues

I tried to install osTicket on Debian 8 32-bit, but php5-imap, imap and php5enmod didn't install, and that affected the functioning of this application. I need help resolving this issue. When I tried ...
1
vote
1answer
77 views

OTRS outbox: view sent messages

We use OTRS to communicate with customers. We had a problem with our outgoing mail, and we want to see what mails have been sent out from OTRS. Is there something like an OTRS outbox where I find a ...
0
votes
0answers
66 views

A “clip” or active webpage on desktop/sidebar with admin access/macro

Hopefully I explain this well. I commonly log into a support system that keeps track of active tickets. Instead of navigating to the support page, logging in, and posting a query for new tickets, ...
1
vote
1answer
2k views

PHP Ticketing software with time tracking

Looking for an opensource ticketing software with time tracking feature to log hours. I have looked at a couple of webapps but I am specifically looking for a software that I can download and install ...
3
votes
2answers
1k views

Redmine - How to list all attachments in a project

I was wondering if there is any way in Redmine to get a list of all attachments with links to the respective tickets (or see only tickets that have an attachment). I did not find any filter for this. ...
0
votes
1answer
295 views

Ticket support infinite loop issue [closed]

Suppose our client, Bob, has the following email address: bob@isyouruncle.com. He has setup an auto responder on this address, so if you send a mail to it, it automatically replies with: Thank you ...