Troubleshooting is a form of problem solving that uses logical, systematic steps to solve the problem.

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1TB Dell external hard drive is blinking [on hold]

My 1TB Dell external HDD started blinking. When I removed and inserted it again it worked fine, but I am concerned it may occur again in the future. I searched Google and found a source saying my ...
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8 views

Tips on troubleshooting computer not presenting image and driver failing

Problem description Turn on computer; Hear motherboard beep (everything turned on successfully); Monitor won't give me image at all (just led blinking); At this point, I figured out that if I ...
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22 views

How to accurately align monitors in windows 8?

I am currently using a dual monitor set-up and the software used for aligning the monitors only allows the alignment to be changes in 18 pixel increments, this results in me being unable to align the ...
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0answers
9 views

Troubleshooting connectivity issues a remote windows server 2012

We have a remote server one of our clients dials into. There are around 50 users logged into this. OS is Windows Server 2012. We are finding it difficult to troubleshoot connectivity issues because in ...
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12 views

Emachines 5230 will not start up

I cannot find a bleep code for the machine model, the original manual at manualowl does not have it. I have cleaned the inside, checked the Ram fits, checked there are no lose wires. when i press ...
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26 views

Put computer to sleep, leave for 2+ hours, come back and its shutdown and won't turn on

I built my computer maybe 5 months ago, and it has been running fine up until a couple of weeks ago when I had it in suspend, and then it decided to shutdown and wouldn't turn back on. So I tried ...
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26 views

After upgrading PC, my computer boots up inconsistently

I'm currently using the computer that's having the problem. I've been on it for hours, and works AMAZINGLY; gaming, browsing, everything. The problem is, when I turn it off(whether it be "shut down" ...
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20 views

Read/Unread Emails in Outlook 2013 on Windows Server 2012

We have an issue where we have users try and mark email messages in Outlook 2013 as unread/read but these changes do not take effect until you have closed outlook and re-opened it. This issue is ...
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1answer
43 views

How to clear CMOS on a Asus TF810C tablet?

I have an Asus TF810C tablet which won't boot. I thought about doing a Clear CMOS, but the manual doesn't tell how to do it and doesn't even have troubleshooting section. This is the first time I ...
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1answer
39 views

Cisco EPC3928AD router has lagspikes of dropped packages a few times per minute

My cable router (a Cisco EPC3928AD EuroDocsis 3.0 I received from my internet provider Ziggo (in the Netherlands)) is having consistent issues with dropping packages. It drops packages which it ...
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19 views

How can I troubleshoot a mobile broadband card?

I just bought an X1 Carbon with a Sierra Wireless EM7345 LTE radio inside. When I turn the system on, it says "Insert a SIM". When I insert my T-Mobile SIM, the mobile network adapter disappears from ...
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1answer
18 views

How to find who's dropping the connection?

When an IP address is accessible by one machine on one ISP but not another machine/ISP, how can you determine where along the path the issue lies? Is it possible to determine whether it's the ...
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173 views

cannot access network shares on domain - export all network settings in windows 7 for troubleshooting

I am on a domain computer running Windows 7 Enterprise. I am having trouble accessing network drives and network shares (including network printers). I am able to access the internet fine. I have ...
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26 views

Startup issue with custom built PC after installing a new PSU

I have a custom built PC with an AMD 6150 processor and an AMD 970 motherboard, Radeon HD 6850 GFX graphics card, 16GB Ripjaws 2133 MHz RAM and a crappy 500 watt power supply. It works fine, but the ...
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21 views

Windows Service Startup Type change history/log

I have a PC where I suspect some Windows Services (from Services.msc) have been changed. I mean the "Startup Type" from Automatic -> Disabled, or some other change of the startup type. Is there an ...
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1answer
38 views

MS Word: Can't Save Any File

I have Ms Office 2013 Professional, and Word don't let me save any file. It says to check the file block settings, and i did, and there was nothing wrong there. I also checked the temp variable, ...
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110 views

system thread exception not handled) 'iastor.sys

While installing ubuntu alongside with with win 8. laptop was off because low of battery. After I start laptop I got this blue screen and it keeps restarting in loop. I can access the boot menu by F10 ...
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23 views

P5K with any network adapter - losing Internet connection on high transfer rates

(In the sequence/answer of/to this post) I have a P5K since they were released. Started having that issue with my first Win7. My solution at that time was some driver that didn't have that issue, I ...
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22 views

Troubleshooting latency spikes

I have a friends laptop here which she asked me to take a look at. The trouble is that she constantly has trouble with her internet connection - cable not connecting trough LAN interface and wi-fi has ...
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0answers
30 views

ntop bug on Ubuntu 14.04?

I have ntop working on a Hyper-V virtual machine Ubuntu 14.04 with netflow plugin. Everything seems to be working well, but when I click on IP, then Traffic, I want to see each person on the network. ...
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134 views

WTP - Creating an Answer File for WindowsUpdateDiagnostic.diagcab

I am attempting to script the install of the WindowsUpdateDiagnostic.diagcab sourced here: http://support2.microsoft.com/kb/971058/en-us?p=1 msdt.exe /cab "%~dp0WindowsUpdateDiagnostic.diagcab" -af ...
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1answer
89 views

Why is my old Nvidia card failing to start?

I'd like to add a third monitor to my computer. Unfortunately, my primary Nvidia graphics card only supports two DVI monitors, so I decided to take an old Nvidia graphics card from another computer ...
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1answer
474 views

Computer won't start with GPU plugged in

I'm having some issues with a computer that I built. When the GPU power is not plugged in, the computer boots and works fine. But after plugging in the GPU power, it fails to boot. All I get is a ...
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1answer
68 views

How can I diagnose certain games crashing?

With a handful of games will crash to desktop after playing for anywhere from 15 minutes to a few hours. There will be a visual glitch, a pause, and then crash to desktop. If Firefox is running, ...
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1answer
309 views

Blue Screen of Death - My Sony laptop crashes very often

I have a Sony VAIO laptop which is giving me blue screen problem from some days. I thought it might be because of corrupted Operating system, so I refereshed the operating system installation but the ...
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2answers
1k views

Recurring BSOD 0x139 KERNEL_SECURITY_CHECK_FAILURE in NETIO.SYS (bugcheck analyses within)

Problem description I've been encountering some intermittent 0x139 KERNEL_SECURITY_CHECK_FAILURE blue screens with first parameter 0x3 on my Windows 8.1 laptop, once every 20 minutes to an hour. ...
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2answers
401 views

Dell Inspiron 14R 5420 intermittently fails to boot

I have a Dell laptop which sometimes boots and sometimes doesn't. When it boots, it works perfectly normal. However, when it doesn't boot, it doesn't show anything on screen, the light check goes on, ...
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2answers
95 views

What do the numbers given by a BSOD mean and how do I interpret them?

I was living in the world without Blue Screens with my PC/Windows 7 x64. Unfortunately, they have visited me about month ago and they don't want to go away. I get about 1-4 Blue Screens per day. ...
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106 views

Laptop unusually slow after being accidentally dropped. Hard drive was replaced but still slow

My laptop—a Dell 1747 i7 laptop—fell from my desk to the concrete floor of my basement office when my son tripped on its cord. As would expect, that was it for the hard disk. Luckily, though, the ...
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1answer
107 views

Videos from website do not show in Firefox running on Windows XP

This problem shows up using Firefox 33.1.1 on Windows XP (Service Pack 3). NBA Stats allows you to review past games by watching play-by-play video segments. I use this website to cross-check my logs ...
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3answers
577 views

Windows 7 BSOD 0x7A after every 1-2 hour

My computer is BSOD'ing after every 1-2 hour. It is doing BSOD randomly. When I check for solutions no solution came up. Even the xml file is not readable. I'll try to take an screenshot of the BSOD ...
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182 views

What could be the cause of white screen on my HP G6 Pavillion

TLDR: Can a white screen on a laptop be caused by overheating due to running heavy software/ gaming or is it only caused due to faulty cable connection to the screen? Long version: Around 3 weeks ...
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81 views

What happened to my computer, and what are my recovery chances?

Today I was just using my computer as normal when it froze. Restarting, it froze on the windows logo (As in startup). Restarting again brought me to the "Windows failed to start" screen, where I tried ...
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1answer
227 views

Black Screen On XP Guest

Full size image I'm running Windows XP as guest on VMware Player 6.0.1, but I'm getting a black screen. The VM starts up, I see the XP logo screen as it loads, but then the welcome screen never ...
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1answer
778 views

Solving Canon PIXMA MP190 E27 error

Suddenly our printer -- Canon PIXMA MP190 -- stopped working and it shows E27 (E ... 2 ... 7) error. From what I saw, this means Ink Absorber is Full. Most of search results recommend to put the ...
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77 views

Photoshop CC 2014 Boot Loop

I'm a semi-professional photographer/university student. I specialize in Studio and On Location Portraiture--mostly glamour/fashion--and freelance a bit for local paper/businesses. Some sports and ...
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22 views

Succesfully troubleshot my computer (maybe). What next?

So this morning my computer hang up on me and started showing weird, hardware related symptoms (I won't go into the details here). I started looking around, following the usual and careful approach ...
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0answers
60 views

Why my Windows 8 laptop doesn't recognize any wireless device?

I got a HP 255 G2 Laptop and I installed windows 8 on it today because I want to dual boot it with a Linux distribution.Everything works fine,excepting the networking.It doesn't recognize any wireless ...
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63 views

CPU pins bent-ish and processor dead. Steps to take?

I have an old computer that's been non-functional for some years. Last I checked it has power and turns on, fan spins, SATA ports give power, but no video output. My assumption is that the CPU is ...
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3answers
328 views

PC restarts randomly for unknown reasons. Possibly hardware issue. What could be wrong?

My PC randomly restarts whenever there is load on it but not all the time. Examples are when I'm playing a game or watching a movie. Sometimes, I can get through hours of sessions and no restart at ...
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0answers
60 views

Pixelation in Ubuntu 14.04

I recently installed Ubuntu 14.04 concurrently with Windows. After using it for 10-15 minutes I get a pixelated screen (see scrrenshots attached). I followed the suggestions in this forum, but it ...
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1answer
3k views

Windows audio service not starting win8.1

I have a new PC and the sound has been working perfectly (the screen flickers occasionally, but that's not for this question). The sound decided that it was going to stop working for whatever ...
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2answers
67 views

Diagnosing random, temporary computer “pauses”

My computer that I use every day has had the problem for over a year where periodically (between once and six times per day) it will become mostly unresponsive for a short period of time. This is ...
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1answer
252 views

Fix Duplicate Entries In The Add/Delete Programs List?

I made a new administrator account on Windows 8.1. I took all the files and icons on my desktop, and put them onto a usb stick. Then I deleted the old administrator account so that now I just have one ...
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3answers
1k views

Weird mouse problems. Accidental double-clicking, selection, drag-n-drop problems

My mouse has started to double click or not keep a selection. Middle click works on the 2nd-3rd try, it ruins drag-and-drops and confuses selecting with opening things. It feels like little ...
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1answer
213 views

How to fix Physical Memory dump error during installation of windows xp ? Why PC not started?

My lenovo laptop of i 3 processor , 500 GB Hard disk and 3GB ram. It was restated contentiously and shows error physical memory dump complete. So that I format c drive and trying to install fresh ...
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213 views

Rapoo dual-mode wireless mouse no longer works in RF mode, how to troubleshoot?

I have a Rapoo 6610 dual-mode wireless mouse (like this: http://www.amazon.com/Rapoo-Bluetooth-Wireless-Optical-6610/dp/B00ANGBCF8). It supports both RF mode (that requires a dedicated receiver) and ...
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221 views

Computer became slow recently

System Specs: Windows 8.1 64-bit Intel Core i7-4700MQ CPU @ 2.40GHz, 8.0GB RAM, Intel HD Graphics 4600 / NVIDIA Geforce 750M GT Computer has been recently slow. This includes startup ...
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2answers
87 views

Troubleshooting a port in a USB 2.0 bracket

I am currently troubleshooting a single port in a two-port USB 2.0 bracket (example here) that does not work. A USB bracket is a simple device (consisting only of cables and connectors) that connects ...
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98 views

How to troubleshooting wireless network issue with ip-network falling periodically?

All wireless clients some times a day can't see anybody in the network: no AP (ping or web-interface), no Internet-access, no each other, but Wi-Fi signal is ok for them. In the same time ...