Troubleshooting is a form of problem solving that uses logical, systematic steps to solve the problem.

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Single website won't load on entire network

This is a new problem. It occured suddenly and without change to any settings or me doing anything to my network connection. Whenever I try to access quora.com, or any page on the site, whether it ...
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3answers
22 views

Internet Connection Error - Connection Fails

My internet seems to be working but is not. My screen shows 4 bars (PC). However whenever I try to go to Amazon or any other major websites, apart from all things Google and Stack Exchange, it does ...
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24 views

how to make my computer automatically troubleshoot when Internet connection fails

My Internet connection occasionally fails. After troubleshooting the issue it is fixed. However, after a long time the network connection fails again. It's not a problem with my router. Is there a ...
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0answers
26 views

Troubleshooting PC dying during normal use

I am running Windows 7 x64 SP1 with all the latest Windows updates. I have not added or removed hardware or software recently. This installation has been performing without problems for several months ...
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1answer
42 views

My PC won't start up, what can I try?

My computer has been randomly restarting itself for the last couple of days. Sometimes it would stay on for hours before restarting, other times it wouldn't even get into Windows before restarting. ...
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1answer
23 views

My Microsoft Wireless Mouse 2000 Stops Working When I Lift It Up

When I turn my mouse on I have to put it on a flat surface right away for the blue light to stay on underneath which I'm guessing is the laser to detect surfaces. Once I lift my mouse up for more than ...
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1answer
25 views

My computer is eating hard drives

About a year and a half ago I built my computer, and I was knowledgeable enough to put it together but definitely not to troubleshoot all of the issues it's had. A few months ago the 2TB Seagate hard ...
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1answer
77 views

NTP doesnt sync my time

Im getting problems to sync my local time with the NTP Server. this is the output when u do a NTP Query. remote refid st t when poll reach delay offset jitter ...
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0answers
96 views

Windows 7 laptop comes in hibernation from sleep and can't boot after that

I have a new OS installation on my laptop, Windows 7. I put PC into hibernation state. After that it can't boot from this state normally (error 0xC000009A on black screen), I have to perform cold ...
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1answer
47 views

Lenovo Yoga Unable to Power On

So I was watching some YouTube videos earlier and my computer suddenly shut off, similarly to what you would expect if it had overheated. I don't expect that it did overheat: I wasn't actively ...
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2answers
54 views

A laser printer leaves stripes

The printer in our office leaves marks all across the length of the paper: We've tried cleaning the toner drum but with limited success. Can we fix this ourselves or do we need to purchase a new ...
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1answer
29 views

Computer mysteriously seems to power on after surge, but no video or network

I have a box running Linux Mint I've been using as a file/plex host for about half a year to a year. Last night there was a brief power outage and I shut down both of my PCs (linux and Windows ...
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1answer
34 views

Loud optical drive

At times, the Blu-ray drive in my computer will be very loud: it makes a grinding noise that I suspect is the drive motor. This is the computer equivalent of the sound a Honda Civic makes with an ...
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1answer
49 views

If a pin was bent during CPU installation would the machine have started at all?

Realistically, if a Pin was bent during install would it have turned on and ran for 30 minutes or so before cutting out, or would it just have not started even once? The machine turned on first time, ...
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3answers
49 views

My laptop works too slow when it is moved/vibrated

Recently my laptop's (HP envy 15) fan works too loud and gets warmer than before. When the laptop is moved, the laptop works slow for 30-90 seconds then it turns to normal, especially if any video is ...
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1answer
25 views

Troubleshooting date changes in Win7

My PC when booting flashes some white stripes (before anything) 2-3 times and then something related to BIOS comes (in DOS style on black background), then when PC is booted up, changes date either to ...
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16 views

Chrome specific footer issues

Currently uploaded a site template at locustheband.com.au Upon tinkering I noticed that chrome does not display any footers, but mozilla, safari and internet explorer render it properly Any ideas on ...
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1answer
67 views

GIMP stuck on “Loading Data Files: Fonts”

I load up GIMP and it gets stuck on "Loading Data Files: Fonts" every time. I have deleted my GIMP profile multiple times, I cleared my font cache, I even searched for corrupt fonts, (0kb font file ...
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0answers
13 views

Tips on troubleshooting computer not presenting image and driver failing

Problem description Turn on computer; Hear motherboard beep (everything turned on successfully); Monitor won't give me image at all (just led blinking); At this point, I figured out that if I ...
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0answers
30 views

How to accurately align monitors in windows 8?

I am currently using a dual monitor set-up and the software used for aligning the monitors only allows the alignment to be changes in 18 pixel increments, this results in me being unable to align the ...
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0answers
19 views

Troubleshooting connectivity issues a remote windows server 2012

We have a remote server one of our clients dials into. There are around 50 users logged into this. OS is Windows Server 2012. We are finding it difficult to troubleshoot connectivity issues because in ...
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0answers
13 views

Emachines 5230 will not start up

I cannot find a bleep code for the machine model, the original manual at manualowl does not have it. I have cleaned the inside, checked the Ram fits, checked there are no lose wires. when i press ...
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0answers
34 views

Put computer to sleep, leave for 2+ hours, come back and its shutdown and won't turn on

I built my computer maybe 5 months ago, and it has been running fine up until a couple of weeks ago when I had it in suspend, and then it decided to shutdown and wouldn't turn back on. So I tried ...
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32 views

After upgrading PC, my computer boots up inconsistently

I'm currently using the computer that's having the problem. I've been on it for hours, and works AMAZINGLY; gaming, browsing, everything. The problem is, when I turn it off(whether it be "shut down" ...
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32 views

Read/Unread Emails in Outlook 2013 on Windows Server 2012

We have an issue where we have users try and mark email messages in Outlook 2013 as unread/read but these changes do not take effect until you have closed outlook and re-opened it. This issue is ...
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1answer
87 views

How to clear CMOS on a Asus TF810C tablet?

I have an Asus TF810C tablet which won't boot. I thought about doing a Clear CMOS, but the manual doesn't tell how to do it and doesn't even have troubleshooting section. This is the first time I ...
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1answer
147 views

Cisco EPC3928AD router has lagspikes of dropped packages a few times per minute

My cable router (a Cisco EPC3928AD EuroDocsis 3.0 I received from my internet provider Ziggo (in the Netherlands)) is having consistent issues with dropping packages. It drops packages which it ...
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38 views

How can I troubleshoot a mobile broadband card?

I just bought an X1 Carbon with a Sierra Wireless EM7345 LTE radio inside. When I turn the system on, it says "Insert a SIM". When I insert my T-Mobile SIM, the mobile network adapter disappears from ...
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1answer
19 views

How to find who's dropping the connection?

When an IP address is accessible by one machine on one ISP but not another machine/ISP, how can you determine where along the path the issue lies? Is it possible to determine whether it's the ...
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0answers
417 views

cannot access network shares on domain - export all network settings in windows 7 for troubleshooting

I am on a domain computer running Windows 7 Enterprise. I am having trouble accessing network drives and network shares (including network printers). I am able to access the internet fine. I have ...
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38 views

Startup issue with custom built PC after installing a new PSU

I have a custom built PC with an AMD 6150 processor and an AMD 970 motherboard, Radeon HD 6850 GFX graphics card, 16GB Ripjaws 2133 MHz RAM and a crappy 500 watt power supply. It works fine, but the ...
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0answers
39 views

Windows Service Startup Type change history/log

I have a PC where I suspect some Windows Services (from Services.msc) have been changed. I mean the "Startup Type" from Automatic -> Disabled, or some other change of the startup type. Is there an ...
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1answer
76 views

MS Word: Can't Save Any File

I have Ms Office 2013 Professional, and Word don't let me save any file. It says to check the file block settings, and i did, and there was nothing wrong there. I also checked the temp variable, ...
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238 views

system thread exception not handled) 'iastor.sys

While installing ubuntu alongside with with win 8. laptop was off because low of battery. After I start laptop I got this blue screen and it keeps restarting in loop. I can access the boot menu by F10 ...
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30 views

P5K with any network adapter - losing Internet connection on high transfer rates

(In the sequence/answer of/to this post) I have a P5K since they were released. Started having that issue with my first Win7. My solution at that time was some driver that didn't have that issue, I ...
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0answers
25 views

Troubleshooting latency spikes

I have a friends laptop here which she asked me to take a look at. The trouble is that she constantly has trouble with her internet connection - cable not connecting trough LAN interface and wi-fi has ...
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0answers
35 views

ntop bug on Ubuntu 14.04?

I have ntop working on a Hyper-V virtual machine Ubuntu 14.04 with netflow plugin. Everything seems to be working well, but when I click on IP, then Traffic, I want to see each person on the network. ...
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1answer
263 views

WTP - Creating an Answer File for WindowsUpdateDiagnostic.diagcab

I am attempting to script the install of the WindowsUpdateDiagnostic.diagcab sourced here: http://support2.microsoft.com/kb/971058/en-us?p=1 msdt.exe /cab "%~dp0WindowsUpdateDiagnostic.diagcab" -af ...
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1answer
118 views

Why is my old Nvidia card failing to start?

I'd like to add a third monitor to my computer. Unfortunately, my primary Nvidia graphics card only supports two DVI monitors, so I decided to take an old Nvidia graphics card from another computer ...
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1answer
1k views

Computer won't start with GPU plugged in

I'm having some issues with a computer that I built. When the GPU power is not plugged in, the computer boots and works fine. But after plugging in the GPU power, it fails to boot. All I get is a ...
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1answer
110 views

How can I diagnose certain games crashing?

With a handful of games will crash to desktop after playing for anywhere from 15 minutes to a few hours. There will be a visual glitch, a pause, and then crash to desktop. If Firefox is running, ...
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1answer
727 views

Blue Screen of Death - My Sony laptop crashes very often

I have a Sony VAIO laptop which is giving me blue screen problem from some days. I thought it might be because of corrupted Operating system, so I refereshed the operating system installation but the ...
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2answers
2k views

Recurring BSOD 0x139 KERNEL_SECURITY_CHECK_FAILURE in NETIO.SYS (bugcheck analyses within)

Problem description I've been encountering some intermittent 0x139 KERNEL_SECURITY_CHECK_FAILURE blue screens with first parameter 0x3 on my Windows 8.1 laptop, once every 20 minutes to an hour. ...
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2answers
532 views

Dell Inspiron 14R 5420 intermittently fails to boot

I have a Dell laptop which sometimes boots and sometimes doesn't. When it boots, it works perfectly normal. However, when it doesn't boot, it doesn't show anything on screen, the light check goes on, ...
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2answers
107 views

What do the numbers given by a BSOD mean and how do I interpret them?

I was living in the world without Blue Screens with my PC/Windows 7 x64. Unfortunately, they have visited me about month ago and they don't want to go away. I get about 1-4 Blue Screens per day. ...
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0answers
209 views

Laptop unusually slow after being accidentally dropped. Hard drive was replaced but still slow

My laptop—a Dell 1747 i7 laptop—fell from my desk to the concrete floor of my basement office when my son tripped on its cord. As would expect, that was it for the hard disk. Luckily, though, the ...
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1answer
137 views

Videos from website do not show in Firefox running on Windows XP

This problem shows up using Firefox 33.1.1 on Windows XP (Service Pack 3). NBA Stats allows you to review past games by watching play-by-play video segments. I use this website to cross-check my logs ...
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3answers
731 views

Windows 7 BSOD 0x7A after every 1-2 hour

My computer is BSOD'ing after every 1-2 hour. It is doing BSOD randomly. When I check for solutions no solution came up. Even the xml file is not readable. I'll try to take an screenshot of the BSOD ...
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0answers
222 views

What could be the cause of white screen on my HP G6 Pavillion

TLDR: Can a white screen on a laptop be caused by overheating due to running heavy software/ gaming or is it only caused due to faulty cable connection to the screen? Long version: Around 3 weeks ...
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84 views

What happened to my computer, and what are my recovery chances?

Today I was just using my computer as normal when it froze. Restarting, it froze on the windows logo (As in startup). Restarting again brought me to the "Windows failed to start" screen, where I tried ...