Troubleshooting is a form of problem solving that uses logical, systematic steps to solve the problem.

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2
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0answers
35 views

Desktop PC has stopped powering up

I've gone through the two existing questions I found that seemed to the closes to my situation, tried most of the proposed fixes, and I'm still not getting any results. Those questions where: ...
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2answers
154 views

Keyboard not working after upgrading to Windows 10

I have a lenovo z500 series laptop.. I've been using windows 8.1 up until now and my keyboard worked fine no problem but today i upgraded to Windows 10 my keyboard ua not working now... I checked ...
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1answer
2k views

Windows 10 high memory usage (unknown reason)

Well few days ago I updated my pc to windows 10. However, after some use my PC started to slow down until its was impossible to use, it was due to high memory usage. After restart, everything came ...
1
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1answer
24 views

Determining the purpose of a Windows process

In the course of diagnosing a problem, our attention is often drawn to a running process shown in Task Manager. This raises questions such as, "Is this process legitimate?" or, "What does this ...
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0answers
15 views

Knowledge Catch up [closed]

I recently got hired on at an IT consulting firm and I need to get my knowledge of networking and workstation troubleshooting issues caught up to speed as quick as possible. I have lots of experience ...
1
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0answers
25 views

Toshiba L755 won't start after BIOS update fail?

I bought a bigger battery and read that I had to do an update for it to work. Anyway the BIOS was updating and half way through the power went out and now it will no start. The led's turn on showing ...
0
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1answer
41 views

PC won't turn on

My new PC broke down completely yesterday. This was my first ever PC build, I installed the components myself, but I couldn't figure out the wiring/cables so I went off to a tech-guy for help. He put ...
0
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1answer
45 views

A variety of PC problems including blue screens and failure to boot

I recently rebuilt my gaming PC. I used the same hard drives and ram, but everything else is brand new. I reinstalled windows and everything was great for about a month. Recently, I had a BSOD ...
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0answers
30 views

Computer power supply fault

This is my first post to the site; it's been a great resource to me in both my professional and personal lives. It's about time I registered! So I went to boot up my desktop this morning and nothing ...
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0answers
18 views

PC Won't Sustain Power

I've been using this system almost every day for the past 7 months. It has worked completely fine with no indication of error at all, but now it will not power on. Whether I use the casr button, the ...
0
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0answers
21 views

After leaving my PC alone for as little as 5 minutes, I come back to an error where the enter key seems to be constantly pressed

This is a bit of a strange question, so I will try and give as much information as I can. Let me start by saying that the enter key on my keyboard is absolutely fine, physically. I am writing this ...
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votes
3answers
67 views

Windows defender isn't working

My Windows defender was turned off because of preinstalled antivirus. Then the antivirus expired and I want to turn it back on but I can't. Getting a message: "Your PC isn't monitoring because the ...
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0answers
17 views

How to troubleshoot a “clogged” network

I am inheriting a mess of a network at my office. There's a bunch of switches and routers, not too mention hidden switches under desks that I can't see. Often times the network gets "clogged." ...
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0answers
33 views

Dropped computer, Windows 7 Startup Repair irregular

I'm having some issues with my computer (Lenovo T420) and startup repair. I've looked at a few other threads, but I'm unsure about some things with my situation. I knocked my computer off a table ...
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0answers
12 views

Analyzing Windows 7 intermittent freezes [duplicate]

For a few weeks now, my Windows 7 installation has been showing intermittent freezes. Typically, the currently focused application window will freeze for up to 7 seconds, but I can still switch to a ...
0
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0answers
31 views

Network devices down suddenly

This is a home network with many wired and wireless devices. Yesterday I plugged in a bad CAT5e cable (Orange/White and Orange - Tx- & Tx+) were crossed. It seems I lost all internet access for my ...
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0answers
17 views

Laptop screen randomly turns off and on again ONLY during start up

It's happened a few times by now, this what I do: Turn on laptop. Log in (everything fine until now). Desktop loads and screen randomly turns off and on again, usually 5 or 6 times and lasts less ...
0
votes
1answer
17 views

Can connect to router, but cannot access server (but only on my PC)

Using Windows Pro 64, I have been VPN-ing to our work server for years. Now, I can still connect to the router OK, but when I do I cannot access the server. When I map a network drive, I get ...
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0answers
41 views

Single website won't load on entire network

This is a new problem. It occured suddenly and without change to any settings or me doing anything to my network connection. Whenever I try to access quora.com, or any page on the site, whether it ...
1
vote
3answers
31 views

Internet Connection Error - Connection Fails

My internet seems to be working but is not. My screen shows 4 bars (PC). However whenever I try to go to Amazon or any other major websites, apart from all things Google and Stack Exchange, it does ...
0
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0answers
27 views

Troubleshooting PC dying during normal use

I am running Windows 7 x64 SP1 with all the latest Windows updates. I have not added or removed hardware or software recently. This installation has been performing without problems for several months ...
0
votes
1answer
47 views

My PC won't start up, what can I try?

My computer has been randomly restarting itself for the last couple of days. Sometimes it would stay on for hours before restarting, other times it wouldn't even get into Windows before restarting. ...
1
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1answer
32 views

My Microsoft Wireless Mouse 2000 Stops Working When I Lift It Up

When I turn my mouse on I have to put it on a flat surface right away for the blue light to stay on underneath which I'm guessing is the laser to detect surfaces. Once I lift my mouse up for more than ...
1
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1answer
26 views

My computer is eating hard drives

About a year and a half ago I built my computer, and I was knowledgeable enough to put it together but definitely not to troubleshoot all of the issues it's had. A few months ago the 2TB Seagate hard ...
0
votes
1answer
108 views

NTP doesnt sync my time

Im getting problems to sync my local time with the NTP Server. this is the output when u do a NTP Query. remote refid st t when poll reach delay offset jitter ...
1
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0answers
108 views

Windows 7 laptop comes in hibernation from sleep and can't boot after that

I have a new OS installation on my laptop, Windows 7. I put PC into hibernation state. After that it can't boot from this state normally (error 0xC000009A on black screen), I have to perform cold ...
0
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1answer
85 views

Lenovo Yoga Unable to Power On

So I was watching some YouTube videos earlier and my computer suddenly shut off, similarly to what you would expect if it had overheated. I don't expect that it did overheat: I wasn't actively ...
1
vote
2answers
63 views

A laser printer leaves stripes

The printer in our office leaves marks all across the length of the paper: We've tried cleaning the toner drum but with limited success. Can we fix this ourselves or do we need to purchase a new ...
2
votes
1answer
31 views

Computer mysteriously seems to power on after surge, but no video or network

I have a box running Linux Mint I've been using as a file/plex host for about half a year to a year. Last night there was a brief power outage and I shut down both of my PCs (linux and Windows ...
1
vote
1answer
36 views

Loud optical drive

At times, the Blu-ray drive in my computer will be very loud: it makes a grinding noise that I suspect is the drive motor. This is the computer equivalent of the sound a Honda Civic makes with an ...
2
votes
1answer
57 views

If a pin was bent during CPU installation would the machine have started at all?

Realistically, if a Pin was bent during install would it have turned on and ran for 30 minutes or so before cutting out, or would it just have not started even once? The machine turned on first time, ...
0
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3answers
53 views

My laptop works too slow when it is moved/vibrated

Recently my laptop's (HP envy 15) fan works too loud and gets warmer than before. When the laptop is moved, the laptop works slow for 30-90 seconds then it turns to normal, especially if any video is ...
2
votes
1answer
25 views

Troubleshooting date changes in Win7

My PC when booting flashes some white stripes (before anything) 2-3 times and then something related to BIOS comes (in DOS style on black background), then when PC is booted up, changes date either to ...
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0answers
16 views

Chrome specific footer issues

Currently uploaded a site template at locustheband.com.au Upon tinkering I noticed that chrome does not display any footers, but mozilla, safari and internet explorer render it properly Any ideas on ...
1
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1answer
118 views

GIMP stuck on “Loading Data Files: Fonts”

I load up GIMP and it gets stuck on "Loading Data Files: Fonts" every time. I have deleted my GIMP profile multiple times, I cleared my font cache, I even searched for corrupt fonts, (0kb font file ...
0
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0answers
16 views

Tips on troubleshooting computer not presenting image and driver failing

Problem description Turn on computer; Hear motherboard beep (everything turned on successfully); Monitor won't give me image at all (just led blinking); At this point, I figured out that if I ...
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0answers
33 views

How to accurately align monitors in windows 8?

I am currently using a dual monitor set-up and the software used for aligning the monitors only allows the alignment to be changes in 18 pixel increments, this results in me being unable to align the ...
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0answers
22 views

Troubleshooting connectivity issues a remote windows server 2012

We have a remote server one of our clients dials into. There are around 50 users logged into this. OS is Windows Server 2012. We are finding it difficult to troubleshoot connectivity issues because in ...
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0answers
15 views

Emachines 5230 will not start up

I cannot find a bleep code for the machine model, the original manual at manualowl does not have it. I have cleaned the inside, checked the Ram fits, checked there are no lose wires. when i press ...
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0answers
38 views

Put computer to sleep, leave for 2+ hours, come back and its shutdown and won't turn on

I built my computer maybe 5 months ago, and it has been running fine up until a couple of weeks ago when I had it in suspend, and then it decided to shutdown and wouldn't turn back on. So I tried ...
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0answers
35 views

After upgrading PC, my computer boots up inconsistently

I'm currently using the computer that's having the problem. I've been on it for hours, and works AMAZINGLY; gaming, browsing, everything. The problem is, when I turn it off(whether it be "shut down" ...
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0answers
36 views

Read/Unread Emails in Outlook 2013 on Windows Server 2012

We have an issue where we have users try and mark email messages in Outlook 2013 as unread/read but these changes do not take effect until you have closed outlook and re-opened it. This issue is ...
0
votes
1answer
119 views

How to clear CMOS on a Asus TF810C tablet?

I have an Asus TF810C tablet which won't boot. I thought about doing a Clear CMOS, but the manual doesn't tell how to do it and doesn't even have troubleshooting section. This is the first time I ...
0
votes
1answer
220 views

Cisco EPC3928AD router has lagspikes of dropped packages a few times per minute

My cable router (a Cisco EPC3928AD EuroDocsis 3.0 I received from my internet provider Ziggo (in the Netherlands)) is having consistent issues with dropping packages. It drops packages which it ...
0
votes
0answers
43 views

How can I troubleshoot a mobile broadband card?

I just bought an X1 Carbon with a Sierra Wireless EM7345 LTE radio inside. When I turn the system on, it says "Insert a SIM". When I insert my T-Mobile SIM, the mobile network adapter disappears from ...
0
votes
1answer
19 views

How to find who's dropping the connection?

When an IP address is accessible by one machine on one ISP but not another machine/ISP, how can you determine where along the path the issue lies? Is it possible to determine whether it's the ...
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0answers
604 views

cannot access network shares on domain - export all network settings in windows 7 for troubleshooting

I am on a domain computer running Windows 7 Enterprise. I am having trouble accessing network drives and network shares (including network printers). I am able to access the internet fine. I have ...
0
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0answers
41 views

Startup issue with custom built PC after installing a new PSU

I have a custom built PC with an AMD 6150 processor and an AMD 970 motherboard, Radeon HD 6850 GFX graphics card, 16GB Ripjaws 2133 MHz RAM and a crappy 500 watt power supply. It works fine, but the ...
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0answers
52 views

Windows Service Startup Type change history/log

I have a PC where I suspect some Windows Services (from Services.msc) have been changed. I mean the "Startup Type" from Automatic -> Disabled, or some other change of the startup type. Is there an ...
1
vote
1answer
124 views

MS Word: Can't Save Any File

I have Ms Office 2013 Professional, and Word don't let me save any file. It says to check the file block settings, and i did, and there was nothing wrong there. I also checked the temp variable, ...