Troubleshooting is a form of problem solving that uses logical, systematic steps to solve the problem.

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6
votes
2answers
199 views

Dell Inspiron 14R 5420 intermittently fails to boot

I have a Dell laptop which sometimes boots and sometimes doesn't. When it boots, it works perfectly normal. However, when it doesn't boot, it doesn't show anything on screen, the light check goes on, ...
-2
votes
2answers
57 views

What do the numbers given by a BSOD mean and how do I interpret them?

I was living in the world without Blue Screens with my PC/Windows 7 x64. Unfortunately, they have visited me about month ago and they don't want to go away. I get about 1-4 Blue Screens per day. ...
0
votes
0answers
27 views

Laptop unusually slow after being accidentally dropped. Hard drive was replaced but still slow

My laptop—a Dell 1747 i7 laptop—fell from my desk to the concrete floor of my basement office when my son tripped on its cord. As would expect, that was it for the hard disk. Luckily, though, the ...
1
vote
0answers
15 views

Screen Freeze solid color [closed]

I built a computer for my aunt for watching videos and doing her photography. Specs: Windows 7 Professional LOGISYS Computer CS308RD Red / Black Steel / Plastic ATX Mid Tower Computer Case 480W ...
0
votes
1answer
33 views

How to determine which clients are connected to a specific port on a server [closed]

The network is Microsoft Windows but the server is running an unknown operating system. I cannot get access to a command line on the server. The server is running a custom protocol. The network ...
0
votes
1answer
45 views

Videos from website do not show in Firefox running on Windows XP

This problem shows up using Firefox 33.1.1 on Windows XP (Service Pack 3). NBA Stats allows you to review past games by watching play-by-play video segments. I use this website to cross-check my logs ...
3
votes
3answers
334 views

Windows 7 BSOD 0x7A after every 1-2 hour

My computer is BSOD'ing after every 1-2 hour. It is doing BSOD randomly. When I check for solutions no solution came up. Even the xml file is not readable. I'll try to take an screenshot of the BSOD ...
0
votes
0answers
23 views

What could be the cause of white screen on my HP G6 Pavillion

TLDR: Can a white screen on a laptop be caused by overheating due to running heavy software/ gaming or is it only caused due to faulty cable connection to the screen? Long version: Around 3 weeks ...
0
votes
0answers
79 views

What happened to my computer, and what are my recovery chances?

Today I was just using my computer as normal when it froze. Restarting, it froze on the windows logo (As in startup). Restarting again brought me to the "Windows failed to start" screen, where I tried ...
1
vote
1answer
45 views

Black Screen On XP Guest

Full size image I'm running Windows XP as guest on VMware Player 6.0.1, but I'm getting a black screen. The VM starts up, I see the XP logo screen as it loads, but then the welcome screen never ...
2
votes
1answer
84 views

Solving Canon PIXMA MP190 E27 error

Suddenly our printer -- Canon PIXMA MP190 -- stopped working and it shows E27 (E ... 2 ... 7) error. From what I saw, this means Ink Absorber is Full. Most of search results recommend to put the ...
0
votes
0answers
48 views

Photoshop CC 2014 Boot Loop

I'm a semi-professional photographer/university student. I specialize in Studio and On Location Portraiture--mostly glamour/fashion--and freelance a bit for local paper/businesses. Some sports and ...
0
votes
0answers
22 views

Succesfully troubleshot my computer (maybe). What next?

So this morning my computer hang up on me and started showing weird, hardware related symptoms (I won't go into the details here). I started looking around, following the usual and careful approach ...
0
votes
0answers
36 views

Why my Windows 8 laptop doesn't recognize any wireless device?

I got a HP 255 G2 Laptop and I installed windows 8 on it today because I want to dual boot it with a Linux distribution.Everything works fine,excepting the networking.It doesn't recognize any wireless ...
0
votes
0answers
47 views

CPU pins bent-ish and processor dead. Steps to take?

I have an old computer that's been non-functional for some years. Last I checked it has power and turns on, fan spins, SATA ports give power, but no video output. My assumption is that the CPU is ...
1
vote
3answers
118 views

PC restarts randomly for unknown reasons. Possibly hardware issue. What could be wrong?

My PC randomly restarts whenever there is load on it but not all the time. Examples are when I'm playing a game or watching a movie. Sometimes, I can get through hours of sessions and no restart at ...
0
votes
0answers
32 views

Pixelation in Ubuntu 14.04

I recently installed Ubuntu 14.04 concurrently with Windows. After using it for 10-15 minutes I get a pixelated screen (see scrrenshots attached). I followed the suggestions in this forum, but it ...
0
votes
1answer
580 views

Windows audio service not starting win8.1

I have a new PC and the sound has been working perfectly (the screen flickers occasionally, but that's not for this question). The sound decided that it was going to stop working for whatever ...
1
vote
2answers
50 views

Diagnosing random, temporary computer “pauses”

My computer that I use every day has had the problem for over a year where periodically (between once and six times per day) it will become mostly unresponsive for a short period of time. This is ...
1
vote
1answer
113 views

Fix Duplicate Entries In The Add/Delete Programs List?

I made a new administrator account on Windows 8.1. I took all the files and icons on my desktop, and put them onto a usb stick. Then I deleted the old administrator account so that now I just have one ...
2
votes
2answers
475 views

Weird mouse problems. Accidental double-clicking, selection, drag-n-drop problems

My mouse has started to double click or not keep a selection. Middle click works on the 2nd-3rd try, it ruins drag-and-drops and confuses selecting with opening things. It feels like little ...
0
votes
1answer
187 views

How to fix Physical Memory dump error during installation of windows xp ? Why PC not started?

My lenovo laptop of i 3 processor , 500 GB Hard disk and 3GB ram. It was restated contentiously and shows error physical memory dump complete. So that I format c drive and trying to install fresh ...
0
votes
0answers
136 views

Rapoo dual-mode wireless mouse no longer works in RF mode, how to troubleshoot?

I have a Rapoo 6610 dual-mode wireless mouse (like this: http://www.amazon.com/Rapoo-Bluetooth-Wireless-Optical-6610/dp/B00ANGBCF8). It supports both RF mode (that requires a dedicated receiver) and ...
0
votes
0answers
115 views

Computer became slow recently

System Specs: Windows 8.1 64-bit Intel Core i7-4700MQ CPU @ 2.40GHz, 8.0GB RAM, Intel HD Graphics 4600 / NVIDIA Geforce 750M GT Computer has been recently slow. This includes startup ...
0
votes
2answers
69 views

Troubleshooting a port in a USB 2.0 bracket

I am currently troubleshooting a single port in a two-port USB 2.0 bracket (example here) that does not work. A USB bracket is a simple device (consisting only of cables and connectors) that connects ...
0
votes
0answers
64 views

How to troubleshooting wireless network issue with ip-network falling periodically?

All wireless clients some times a day can't see anybody in the network: no AP (ping or web-interface), no Internet-access, no each other, but Wi-Fi signal is ok for them. In the same time ...
0
votes
1answer
47 views

Desktop computer rebooting after ~3 hours

My desktop computer, less than a year old, has started rebooting automatically (as if power was suddenly lost and immediately restored), after ~3 hours of running. After the first reboot in ~3 hours, ...
0
votes
3answers
263 views

Problems with webcam

My friend is using Windows 8.1, and he has a webcam. He says it is working very well even without installing drivers. Webcam is A4tech - PK-331F. I asked for this webcam for use. I plugged in the ...
0
votes
0answers
84 views

Troubleshooting Land Attack - Process monitor

I'm trying to find the real issue behind our Cisco ASA firewall log: Deny IP due to Land Attack from WAN_Web to WAN_Web. We're getting them every 5 or 10 min, so it will be nice to get rid of them. ...
0
votes
1answer
328 views

Constant loud high-pitched tone coming from computer

I have a video of the problem here. Please turn your volume down before 47 seconds into the video; the noise is quite loud (the volume in the video isn't even as loud as it sounds in real life from ...
0
votes
1answer
132 views

Keyboard lag & mouse selection issues

A few weeks ago I started experiencing typing lag which is 'somewhat' intermittent. It happens in all programs including browsers & Microsoft Word (though not as often). I also have experienced ...
0
votes
3answers
8k views

Why does my computer take an abnormally long time to shut down?

I am booting Windows 8.1 Professional 64-bit off an SSD (specifically, a 128GB ADATA SP900), and while it boots up incredibly fast, it also takes an obscenely long time to shut-down. The time to go ...
0
votes
0answers
40 views

Cannot import .ova

I'm trying to import an .ova file into my VirtualBox on Ubuntu 12.04 (64 bits), but when I do this I get the following error: Failed to import appliance /media/USB/Respaldo 11 (Armando)/SW/Maquinas ...
0
votes
0answers
26 views

PC requires multiple reboots to boot

For the past two years, ever since I upgraded my Motherboard, RAM, PSU, Hard Drive and Case, I've had to reboot multiple times in a row to make the PC recognise the hard drive and boot into windows. ...
0
votes
1answer
182 views

Can't access router's web interface

I had this problem for a while, however it only became really annoying recently as I needed to forward a few ports. My problem: I can't access the web interface of my router when typing 192.168.1.1 ...
0
votes
0answers
85 views

Except for the GPU, what can cause persistent graphical artifacts during boot?

I'm getting these graphical artifacts during boot, as early as the BIOS screen and during the Windows startup as well: The pattern seems to stay identical, and it is visible on every single boot. I ...
34
votes
4answers
5k views

What is the purpose of using a large ping packet?

While analyzing some traffic logs, I noticed a node pinging its gateway with a large ping packet size, ranging from 700 bytes to 1 MB. It's a constant ping from node to gateway and the size per ping ...
1
vote
0answers
281 views

Outlook 2013 updating inbox but no new items

I have Outlook 2013 with an Exchange account configured. Nothing has changed but suddenly I am getting the message "UPDATING Inbox (980 MB)" in the status bar. There is constant progress in the ...
1
vote
1answer
43 views

From Windows Server 2012 to Windows 8

Hi I formatted my laptop a month ago to test windows server 2012, now I want to format it again to back to its previous OS which is windows 8. I used a bootable flash drive(IMATION 8gb) containing the ...
0
votes
1answer
80 views

Can I delete .dylibs in usr/lib after uninstalling Homebrew?

I am in the process of uninstalling Homebrew from my Mac Lion 10.7.5. I see that there are 181 .dylibs in the Macintosh HD/usr/lib folder that has the same "date created" when I installed Homebrew. ...
0
votes
0answers
70 views

How can I disable the network troubleshooting in Windows 7?

We have a very specific network setup with static IP addresses setup on some Windows 7 machines in a localised network. We need to keep these IP addresses as is, but the windows network ...
0
votes
0answers
35 views

How to perform “tracert” like operation from browser?

I'm remotely investigating issue with my friend's WIN XP computer. The browsers (Chrome and IE) won't show any pages but message with err_connection_reset in details. I've tried to perform "telnet ...
1
vote
0answers
1k views

Can the wifi connection still be poor even if I have many bars?

On my Windows computer, the wifi indicator shows 4-5 bars out of 5 most of the time - I conclude that the signal is strong. My internet is occasionally very slow - between 1/5th and 1/100th ...
0
votes
0answers
59 views

Truecrypt Causing Other Applications to Crash

Has anyone experienced Truecrypt causing their applications to crash? Our org is moving to Win7/IE9/.NET 4.5.1...several computers run a webapp that has an IE plugin. Post-upgrade the IE plugin locks ...
0
votes
2answers
63 views

Computer not switching on swithed power button

My computer is not powering on when i push power button, I tried cleaning the power slot of motherboard and tried changing the SMPS (PSU) of the machine, Even then the computer is not powering on. But ...
0
votes
1answer
323 views

Sending file to computer via bluetooth results in “connection failed” error

This was working fine a weeks ago, but now when I try to send a file to my computer from my phone via bluetooth, it results in "Connection failed." I noticed that if I look in the GNOME Bluetooth ...
0
votes
1answer
87 views

Computer makes buzzing sound when windows are open

I am visiting my parents. I notice their screen makes a buzzing sound when a window is open. the tone changes when the window is reduced. The tone stops when i close the window. I am guessing, this is ...
0
votes
1answer
19 views

How to troubleshoot a program that does not start

I'm using Ubuntu Server 14.04 and I'm trying to execute a program, namely deluged. However, whenever I do so, whether in script or directly via the CLI, it never appears when I do ps -A | grep deluge. ...
-3
votes
1answer
103 views

Is there any logic behind the fact that computer and devices NEVER fail when in front of an IT specialist? [closed]

How a joking/stupid question can throw some interesting info/tricks when troubleshooting computing (and devices) issues. I think there is really no need for explanation of this awkward problem, ...
0
votes
1answer
2k views

Why is my Focusrite Scarlett 2i4 no longer recognized?

Last night, after a year of continued and problem free use, I discovered that my computer no longer detects my Scarlett 2i4. My DAW (Ableton Live 9.1) says that no audio devices are detected and even ...