Troubleshooting is a form of problem solving that uses logical, systematic steps to solve the problem.

learn more… | top users | synonyms

1
vote
0answers
71 views

Put computer to sleep, leave for 2+ hours, come back and its shutdown and won't turn on

I built my computer maybe 5 months ago, and it has been running fine up until a couple of weeks ago when I had it in suspend, and then it decided to shutdown and wouldn't turn back on. So I tried ...
0
votes
0answers
53 views

After upgrading PC, my computer boots up inconsistently

I'm currently using the computer that's having the problem. I've been on it for hours, and works AMAZINGLY; gaming, browsing, everything. The problem is, when I turn it off(whether it be "shut down" ...
1
vote
0answers
67 views

Read/Unread Emails in Outlook 2013 on Windows Server 2012

We have an issue where we have users try and mark email messages in Outlook 2013 as unread/read but these changes do not take effect until you have closed outlook and re-opened it. This issue is ...
0
votes
1answer
475 views

How to clear CMOS on a Asus TF810C tablet?

I have an Asus TF810C tablet which won't boot. I thought about doing a Clear CMOS, but the manual doesn't tell how to do it and doesn't even have troubleshooting section. This is the first time I ...
0
votes
1answer
732 views

Cisco EPC3928AD router has lagspikes of dropped packages a few times per minute

My cable router (a Cisco EPC3928AD EuroDocsis 3.0 I received from my internet provider Ziggo (in the Netherlands)) is having consistent issues with dropping packages. It drops packages which it ...
0
votes
1answer
19 views

How to find who's dropping the connection?

When an IP address is accessible by one machine on one ISP but not another machine/ISP, how can you determine where along the path the issue lies? Is it possible to determine whether it's the ...
3
votes
1answer
5k views

cannot access network shares on domain - export all network settings in windows 7 for troubleshooting

I am on a domain computer running Windows 7 Enterprise. I am having trouble accessing network drives and network shares (including network printers). I am able to access the internet fine. I have ...
0
votes
0answers
59 views

Startup issue with custom built PC after installing a new PSU

I have a custom built PC with an AMD 6150 processor and an AMD 970 motherboard, Radeon HD 6850 GFX graphics card, 16GB Ripjaws 2133 MHz RAM and a crappy 500 watt power supply. It works fine, but the ...
2
votes
1answer
1k views

MS Word: Can't Save Any File

I have Ms Office 2013 Professional, and Word don't let me save any file. It says to check the file block settings, and i did, and there was nothing wrong there. I also checked the temp variable, ...
0
votes
0answers
834 views

system thread exception not handled) 'iastor.sys

While installing ubuntu alongside with with win 8. laptop was off because low of battery. After I start laptop I got this blue screen and it keeps restarting in loop. I can access the boot menu by F10 ...
0
votes
0answers
30 views

Troubleshooting latency spikes

I have a friends laptop here which she asked me to take a look at. The trouble is that she constantly has trouble with her internet connection - cable not connecting trough LAN interface and wi-fi has ...
0
votes
0answers
161 views

ntop bug on Ubuntu 14.04?

I have ntop working on a Hyper-V virtual machine Ubuntu 14.04 with netflow plugin. Everything seems to be working well, but when I click on IP, then Traffic, I want to see each person on the network. ...
1
vote
1answer
1k views

WTP - Creating an Answer File for WindowsUpdateDiagnostic.diagcab

I am attempting to script the install of the WindowsUpdateDiagnostic.diagcab sourced here: http://support2.microsoft.com/kb/971058/en-us?p=1 msdt.exe /cab "%~dp0WindowsUpdateDiagnostic.diagcab" -af ...
3
votes
1answer
262 views

Why is my old Nvidia card failing to start?

I'd like to add a third monitor to my computer. Unfortunately, my primary Nvidia graphics card only supports two DVI monitors, so I decided to take an old Nvidia graphics card from another computer ...
1
vote
1answer
3k views

Computer won't start with GPU plugged in

I'm having some issues with a computer that I built. When the GPU power is not plugged in, the computer boots and works fine. But after plugging in the GPU power, it fails to boot. All I get is a ...
-1
votes
1answer
313 views

How can I diagnose certain games crashing?

With a handful of games will crash to desktop after playing for anywhere from 15 minutes to a few hours. There will be a visual glitch, a pause, and then crash to desktop. If Firefox is running, ...
0
votes
1answer
4k views

Blue Screen of Death - My Sony laptop crashes very often

I have a Sony VAIO laptop which is giving me blue screen problem from some days. I thought it might be because of corrupted Operating system, so I refereshed the operating system installation but the ...
5
votes
2answers
4k views

Recurring BSOD 0x139 KERNEL_SECURITY_CHECK_FAILURE in NETIO.SYS (bugcheck analyses within)

Problem description I've been encountering some intermittent 0x139 KERNEL_SECURITY_CHECK_FAILURE blue screens with first parameter 0x3 on my Windows 8.1 laptop, once every 20 minutes to an hour. ...
6
votes
2answers
1k views

Dell Inspiron 14R 5420 intermittently fails to boot

I have a Dell laptop which sometimes boots and sometimes doesn't. When it boots, it works perfectly normal. However, when it doesn't boot, it doesn't show anything on screen, the light check goes on, ...
-1
votes
2answers
154 views

What do the numbers given by a BSOD mean and how do I interpret them?

I was living in the world without Blue Screens with my PC/Windows 7 x64. Unfortunately, they have visited me about month ago and they don't want to go away. I get about 1-4 Blue Screens per day. ...
0
votes
0answers
1k views

Laptop unusually slow after being accidentally dropped. Hard drive was replaced but still slow

My laptop—a Dell 1747 i7 laptop—fell from my desk to the concrete floor of my basement office when my son tripped on its cord. As would expect, that was it for the hard disk. Luckily, though, the ...
0
votes
1answer
184 views

Videos from website do not show in Firefox running on Windows XP

This problem shows up using Firefox 33.1.1 on Windows XP (Service Pack 3). NBA Stats allows you to review past games by watching play-by-play video segments. I use this website to cross-check my logs ...
4
votes
3answers
2k views

Windows 7 BSOD 0x7A after every 1-2 hour

My computer is BSOD'ing after every 1-2 hour. It is doing BSOD randomly. When I check for solutions no solution came up. Even the xml file is not readable. I'll try to take an screenshot of the BSOD ...
0
votes
0answers
105 views

What happened to my computer, and what are my recovery chances?

Today I was just using my computer as normal when it froze. Restarting, it froze on the windows logo (As in startup). Restarting again brought me to the "Windows failed to start" screen, where I tried ...
2
votes
1answer
2k views

Black Screen On XP Guest

Full size image I'm running Windows XP as guest on VMware Player 6.0.1, but I'm getting a black screen. The VM starts up, I see the XP logo screen as it loads, but then the welcome screen never ...
2
votes
1answer
3k views

Solving Canon PIXMA MP190 E27 error

Suddenly our printer -- Canon PIXMA MP190 -- stopped working and it shows E27 (E ... 2 ... 7) error. From what I saw, this means Ink Absorber is Full. Most of search results recommend to put the ...
0
votes
0answers
105 views

Photoshop CC 2014 Boot Loop

I'm a semi-professional photographer/university student. I specialize in Studio and On Location Portraiture--mostly glamour/fashion--and freelance a bit for local paper/businesses. Some sports and ...
0
votes
0answers
22 views

Succesfully troubleshot my computer (maybe). What next?

So this morning my computer hang up on me and started showing weird, hardware related symptoms (I won't go into the details here). I started looking around, following the usual and careful approach ...
0
votes
0answers
98 views

CPU pins bent-ish and processor dead. Steps to take?

I have an old computer that's been non-functional for some years. Last I checked it has power and turns on, fan spins, SATA ports give power, but no video output. My assumption is that the CPU is ...
1
vote
3answers
741 views

PC restarts randomly for unknown reasons. Possibly hardware issue. What could be wrong?

My PC randomly restarts whenever there is load on it but not all the time. Examples are when I'm playing a game or watching a movie. Sometimes, I can get through hours of sessions and no restart at ...
0
votes
1answer
7k views

Windows audio service not starting win8.1

I have a new PC and the sound has been working perfectly (the screen flickers occasionally, but that's not for this question). The sound decided that it was going to stop working for whatever ...
1
vote
2answers
154 views

Diagnosing random, temporary computer “pauses”

My computer that I use every day has had the problem for over a year where periodically (between once and six times per day) it will become mostly unresponsive for a short period of time. This is ...
1
vote
1answer
753 views

Fix Duplicate Entries In The Add/Delete Programs List?

I made a new administrator account on Windows 8.1. I took all the files and icons on my desktop, and put them onto a usb stick. Then I deleted the old administrator account so that now I just have one ...
2
votes
3answers
3k views

Weird mouse problems. Accidental double-clicking, selection, drag-n-drop problems

My mouse has started to double click or not keep a selection. Middle click works on the 2nd-3rd try, it ruins drag-and-drops and confuses selecting with opening things. It feels like little ...
0
votes
1answer
377 views

How to fix Physical Memory dump error during installation of windows xp ? Why PC not started?

My lenovo laptop of i 3 processor , 500 GB Hard disk and 3GB ram. It was restated contentiously and shows error physical memory dump complete. So that I format c drive and trying to install fresh ...
0
votes
0answers
344 views

Computer became slow recently

System Specs: Windows 8.1 64-bit Intel Core i7-4700MQ CPU @ 2.40GHz, 8.0GB RAM, Intel HD Graphics 4600 / NVIDIA Geforce 750M GT Computer has been recently slow. This includes startup ...
0
votes
2answers
165 views

Troubleshooting a port in a USB 2.0 bracket

I am currently troubleshooting a single port in a two-port USB 2.0 bracket (example here) that does not work. A USB bracket is a simple device (consisting only of cables and connectors) that connects ...
0
votes
0answers
209 views

How to troubleshooting wireless network issue with ip-network falling periodically?

All wireless clients some times a day can't see anybody in the network: no AP (ping or web-interface), no Internet-access, no each other, but Wi-Fi signal is ok for them. In the same time ...
0
votes
1answer
77 views

Desktop computer rebooting after ~3 hours

My desktop computer, less than a year old, has started rebooting automatically (as if power was suddenly lost and immediately restored), after ~3 hours of running. After the first reboot in ~3 hours, ...
0
votes
3answers
912 views

Problems with webcam

My friend is using Windows 8.1, and he has a webcam. He says it is working very well even without installing drivers. Webcam is A4tech - PK-331F. I asked for this webcam for use. I plugged in the ...
0
votes
1answer
2k views

Constant loud high-pitched tone coming from computer

I have a video of the problem here. Please turn your volume down before 47 seconds into the video; the noise is quite loud (the volume in the video isn't even as loud as it sounds in real life from ...
0
votes
1answer
234 views

Keyboard lag & mouse selection issues

A few weeks ago I started experiencing typing lag which is 'somewhat' intermittent. It happens in all programs including browsers & Microsoft Word (though not as often). I also have experienced ...
2
votes
3answers
46k views

Why does my computer take an abnormally long time to shut down?

I am booting Windows 8.1 Professional 64-bit off an SSD (specifically, a 128GB ADATA SP900), and while it boots up incredibly fast, it also takes an obscenely long time to shut-down. The time to go ...
0
votes
0answers
74 views

Cannot import .ova

I'm trying to import an .ova file into my VirtualBox on Ubuntu 12.04 (64 bits), but when I do this I get the following error: Failed to import appliance /media/USB/Respaldo 11 (Armando)/SW/Maquinas ...
0
votes
1answer
1k views

Can't access router's web interface

I had this problem for a while, however it only became really annoying recently as I needed to forward a few ports. My problem: I can't access the web interface of my router when typing 192.168.1.1 ...
0
votes
0answers
217 views

Except for the GPU, what can cause persistent graphical artifacts during boot?

I'm getting these graphical artifacts during boot, as early as the BIOS screen and during the Windows startup as well: The pattern seems to stay identical, and it is visible on every single boot. I ...
35
votes
4answers
14k views

What is the purpose of using a large ping packet?

While analyzing some traffic logs, I noticed a node pinging its gateway with a large ping packet size, ranging from 700 bytes to 1 MB. It's a constant ping from node to gateway and the size per ping ...
1
vote
0answers
901 views

Outlook 2013 updating inbox but no new items

I have Outlook 2013 with an Exchange account configured. Nothing has changed but suddenly I am getting the message "UPDATING Inbox (980 MB)" in the status bar. There is constant progress in the ...
1
vote
1answer
58 views

From Windows Server 2012 to Windows 8

Hi I formatted my laptop a month ago to test windows server 2012, now I want to format it again to back to its previous OS which is windows 8. I used a bootable flash drive(IMATION 8gb) containing the ...
0
votes
1answer
303 views

Can I delete .dylibs in usr/lib after uninstalling Homebrew?

I am in the process of uninstalling Homebrew from my Mac Lion 10.7.5. I see that there are 181 .dylibs in the Macintosh HD/usr/lib folder that has the same "date created" when I installed Homebrew. ...