Troubleshooting is a form of problem solving that uses logical, systematic steps to solve the problem.

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11 views

Chrome specific footer issues

Currently uploaded a site template at locustheband.com.au Upon tinkering I noticed that chrome does not display any footers, but mozilla, safari and internet explorer render it properly Any ideas on ...
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1answer
3k views

Why is my Focusrite Scarlett 2i4 no longer recognized?

Last night, after a year of continued and problem free use, I discovered that my computer no longer detects my Scarlett 2i4. My DAW (Ableton Live 9.1) says that no audio devices are detected and even ...
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1answer
3k views

Windows 7 Installer keeps popping up at startup

I have Solidworks Student Edition installed on an external drive. Every time I turn on my computer, a Windows Installer box pops up to install Solidworks, and I have to press Cancel. How can I stop ...
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0answers
13 views

GIMP stuck on “Loading Data Files: Fonts”

I load up GIMP and it gets stuck on "Loading Data Files: Fonts" every time. I have deleted my GIMP profile multiple times, I cleared my font cache, I even searched for corrupt fonts, (0kb font file ...
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1answer
2k views

How to define when machine was connected to WiFi in Windows logs?

I'm looking for a ways to define time when WiFi connection was established/enabled/disabled on Windows 7 machine through logs. The reason I'm looking for it is that I have laptops in LAN which ...
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0answers
41 views

1TB Dell external hard drive is blinking [closed]

My 1TB Dell external HDD started blinking. When I removed and inserted it again it worked fine, but I am concerned it may occur again in the future. I searched Google and found a source saying my ...
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0answers
10 views

Tips on troubleshooting computer not presenting image and driver failing

Problem description Turn on computer; Hear motherboard beep (everything turned on successfully); Monitor won't give me image at all (just led blinking); At this point, I figured out that if I ...
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0answers
24 views

How to accurately align monitors in windows 8?

I am currently using a dual monitor set-up and the software used for aligning the monitors only allows the alignment to be changes in 18 pixel increments, this results in me being unable to align the ...
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0answers
13 views

Troubleshooting connectivity issues a remote windows server 2012

We have a remote server one of our clients dials into. There are around 50 users logged into this. OS is Windows Server 2012. We are finding it difficult to troubleshoot connectivity issues because in ...
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2answers
2k views

Why does my laptop's CPU intermittently run REALLY slow?

My laptop's CPU is an Intel P8400, rated for operation at 2.26GHz. However, sometimes it starts running really slow: the computer becomes nigh unusable, and utilities like CPU-Z show clock speeds in ...
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1answer
4k views

How do I troubleshoot static noise in headphones connected to a computer that persists even after replacing the sound card?

I have an Asus P6T based system. I was using the on-board sound (plugging in Logitech X-230 2.1 analog speakers in the green "front speakers" 3.5mm analog output, then plugging in my headphones in ...
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16answers
99k views

How do I troubleshoot a Windows freeze or slowness?

A machine is described as being "really slow" or "freezing". How can I troubleshoot/resolve this issue? What should be the first steps to take?
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0answers
28 views

Put computer to sleep, leave for 2+ hours, come back and its shutdown and won't turn on

I built my computer maybe 5 months ago, and it has been running fine up until a couple of weeks ago when I had it in suspend, and then it decided to shutdown and wouldn't turn back on. So I tried ...
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0answers
12 views

Emachines 5230 will not start up

I cannot find a bleep code for the machine model, the original manual at manualowl does not have it. I have cleaned the inside, checked the Ram fits, checked there are no lose wires. when i press ...
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3answers
2k views

Why does my screen turn black after installing ATI on Ubuntu 10.04?

I'm having a problem installing the drivers for my video card. I've just finished installing the driver, rebooted the OS, and the monitor starts up in energy saving mode and doesn't boot Ubuntu. What ...
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2answers
2k views

Why is the Windows Help & Support screen not working?

When I click on the icon in the Start Menu, the error is: The Windows Help And Support can't start A problem has occured with Windows Help And Support Center. For online help visit Windows ...
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2answers
3k views

Dell inspiron n5010 has failed to recognize AC adapter

Recently my dell inspiron n5010 has failed to recognize my 90W adapter (despite powering it just fine). Full error message: "The AC power adapter wattage and type cannot be determined. the ...
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1answer
4k views

Wifi network undetectable on a Lenovo G470

I have a WPA2 secured network with a visible SSID at home that works perfectly fine with a Dell laptop,a HP netbook and sundry mobile phones. When I try connecting my sister's Lenovo G470, it refuses ...
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0answers
29 views

After upgrading PC, my computer boots up inconsistently

I'm currently using the computer that's having the problem. I've been on it for hours, and works AMAZINGLY; gaming, browsing, everything. The problem is, when I turn it off(whether it be "shut down" ...
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3answers
2k views

Not getting any output from video card or onboard- is my motherboard dead?

Probably a lost cause, but I thought I'd ask before I start replacing hardware. I have a desktop that's been boxed up for a while, and when I set it back up I wasn't getting any video output. I ...
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0answers
23 views

Read/Unread Emails in Outlook 2013 on Windows Server 2012

We have an issue where we have users try and mark email messages in Outlook 2013 as unread/read but these changes do not take effect until you have closed outlook and re-opened it. This issue is ...
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2answers
2k views

Error: Couldn't update to Windows 8.1 preview. How to troubleshoot?

Trying to upgrade my PC, the process goes forward but in some point, it revers back to Windows 8.0. How can I troubleshoot the problem?
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2answers
3k views

Why does my account keeps getting locked? What does the log Event 4648 means?

I have this problem I just cant seem to find the source. My AD account keeps getting locked. Using lockout status and looking at the netlogon log i figured out which PC it is. I know which process is ...
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2answers
489 views

How do I troubleshoot a slow Windows computer? How do I know if more RAM can make a difference?

How do I troubleshoot slowness in a Windows computer? How do I know if RAM is an issue? In this case Windows Explorer is slow. (but it is quite subjective) I think it might be because of many ...
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1answer
49 views

How to clear CMOS on a Asus TF810C tablet?

I have an Asus TF810C tablet which won't boot. I thought about doing a Clear CMOS, but the manual doesn't tell how to do it and doesn't even have troubleshooting section. This is the first time I ...
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1answer
50 views

Cisco EPC3928AD router has lagspikes of dropped packages a few times per minute

My cable router (a Cisco EPC3928AD EuroDocsis 3.0 I received from my internet provider Ziggo (in the Netherlands)) is having consistent issues with dropping packages. It drops packages which it ...
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0answers
20 views

How can I troubleshoot a mobile broadband card?

I just bought an X1 Carbon with a Sierra Wireless EM7345 LTE radio inside. When I turn the system on, it says "Insert a SIM". When I insert my T-Mobile SIM, the mobile network adapter disappears from ...
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votes
1answer
2k views

Monitor image became offset to the right. How to fix this?

Got this odd problem where the image in the monitor is offset to the right. It’s offset a lot. I have an external monitor, which is connected to a laptop. I don’t use the laptop’s display, only the ...
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2answers
1k views

Recurring BSOD 0x139 KERNEL_SECURITY_CHECK_FAILURE in NETIO.SYS (bugcheck analyses within)

Problem description I've been encountering some intermittent 0x139 KERNEL_SECURITY_CHECK_FAILURE blue screens with first parameter 0x3 on my Windows 8.1 laptop, once every 20 minutes to an hour. ...
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1answer
18 views

How to find who's dropping the connection?

When an IP address is accessible by one machine on one ISP but not another machine/ISP, how can you determine where along the path the issue lies? Is it possible to determine whether it's the ...
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0answers
197 views

cannot access network shares on domain - export all network settings in windows 7 for troubleshooting

I am on a domain computer running Windows 7 Enterprise. I am having trouble accessing network drives and network shares (including network printers). I am able to access the internet fine. I have ...
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1answer
244 views

Word templates opening as templates instead of a new doc

So the previous person who asked this question (Word 2010 template not acting as template -- saving over .dotx file!) was blown off because it was determined that the question already had an "answer" ...
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3answers
6k views

What is an XPerf alternative for Linux and Mac OS X?

XPerf is a tool that allows you to take a detailed trace of various system activity like CPU, I/O and more... Because of it's detail you can see stack trace counts, disk position offset graphs, ...
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2answers
7k views

Keyboard number pad not working

I am running Ubuntu 9, and recently I have a very strange error. My number pad on my keyboard don't work. Its not hardware since I changed the keyboard and I still have the same problem.
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6answers
8k views

Why does my computer only sometimes recognize my hard disk drive?

Whenever I turn on my computer it is a crap shoot whether or not the BIOS message says that my SATA 320 Gb seagate drive has been recognised. I have jiggled the wires around and I don't think it is a ...
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0answers
28 views

Startup issue with custom built PC after installing a new PSU

I have a custom built PC with an AMD 6150 processor and an AMD 970 motherboard, Radeon HD 6850 GFX graphics card, 16GB Ripjaws 2133 MHz RAM and a crappy 500 watt power supply. It works fine, but the ...
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2answers
2k views

Nvidia Ion HDMI output problems with Acer Revo

I bought an Acer Revo. First I connected it to my Sony TV via HDMI output. For a few days it worked very well. Then one day when switching on the computer, it boots and the TV screen turns black ...
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0answers
22 views

Windows Service Startup Type change history/log

I have a PC where I suspect some Windows Services (from Services.msc) have been changed. I mean the "Startup Type" from Automatic -> Disabled, or some other change of the startup type. Is there an ...
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1answer
46 views

MS Word: Can't Save Any File

I have Ms Office 2013 Professional, and Word don't let me save any file. It says to check the file block settings, and i did, and there was nothing wrong there. I also checked the temp variable, ...
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4answers
128 views

IE and Chrome not loading web pages

I have a laptop running Windows 7 x86 on our network where IE and Chrome are not loading websites. The internet is working fine with other services. Skype and Lync work, and I can ping web addresses ...
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0answers
127 views

system thread exception not handled) 'iastor.sys

While installing ubuntu alongside with with win 8. laptop was off because low of battery. After I start laptop I got this blue screen and it keeps restarting in loop. I can access the boot menu by F10 ...
30
votes
4answers
99k views

How do I find what's eating up all of my system's memory? (not SuperFetch)

How does one diagnose/discover memory-related problems, if Task Manager appears to not be reporting correctly? I must have a memory leak or something -- I'm at 75% usage of my 12 GB of memory, but ...
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3answers
1k views

Windows 7 systeminfo reporting incorrect System Boot Time?

I work 9-5 and switch my PC off when I leave the office each day. When doing timesheets I need to know what time I got to work, so I usually use cmd > systeminfo for finding the System Boot Time. ...
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0answers
24 views

P5K with any network adapter - losing Internet connection on high transfer rates

(In the sequence/answer of/to this post) I have a P5K since they were released. Started having that issue with my first Win7. My solution at that time was some driver that didn't have that issue, I ...
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2answers
804 views

What can cause Internet connection to randomly fail?

From time to time, web pages don't open or open slowly, downloading big files stop after a few KB or MB (no errors are thrown, just no data is received). Sometimes it works, sometimes it doesn't ...
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1answer
6k views

How to set Windows Sound default settings for a device?

In Windows Sound settings, is it possible to set the default settings for a sound playback device, such as the speaker configuration (7.1 vs Stereo) and the "Default Format" (e.g., 24 bit 48000Hz)? ...
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0answers
22 views

Troubleshooting latency spikes

I have a friends laptop here which she asked me to take a look at. The trouble is that she constantly has trouble with her internet connection - cable not connecting trough LAN interface and wi-fi has ...
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3answers
1k views

Weird mouse problems. Accidental double-clicking, selection, drag-n-drop problems

My mouse has started to double click or not keep a selection. Middle click works on the 2nd-3rd try, it ruins drag-and-drops and confuses selecting with opening things. It feels like little ...
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15answers
44k views

Windows 7: Wi-Fi connection drops intermittently - only returns after “Troubleshoot connection” resets the adapter

On our laptop (running Windows 7) the Wi-Fi connection drops intermittently. Symptoms: Connectivity is suddenly lost, and the "signal strenght" indicator in the tray shows zero strength and a yellow ...
4
votes
1answer
665 views

How do you troubleshoot Family Safety reports

I have set up Microsoft Family Safety in Windows 8 for my daughter's account. At first I got meaningful reports via e-mail each week. But then the e-mails started reporting no activity, even though ...