Troubleshooting is a form of problem solving that uses logical, systematic steps to solve the problem.

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0answers
35 views

Single website won't load on entire network

This is a new problem. It occured suddenly and without change to any settings or me doing anything to my network connection. Whenever I try to access quora.com, or any page on the site, whether it ...
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1answer
3k views

How to define when machine was connected to WiFi in Windows logs?

I'm looking for a ways to define time when WiFi connection was established/enabled/disabled on Windows 7 machine through logs. The reason I'm looking for it is that I have laptops in LAN which ...
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5answers
46k views

How can I completely disable tablet functions in Windows 7?

I'm the owner of an HP Pavillion tx2120us tablet PC, which has a known problem of making the cursor jump to the lower right corner of the screen. I've narrowed the problem down to the pen tablet ...
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5answers
5k views

How to diagnose local NIC (wired) losing packets?

My onboard Realtek RTL8168B/8111B Family Gigabit Ethernet is losing packets (about 8% when pinging any other device on the LAN). There are no events in the Windows event logs relating to TCPIP/ICMP ...
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2answers
4k views

Why is my Focusrite Scarlett 2i4 no longer recognized?

Last night, after a year of continued and problem free use, I discovered that my computer no longer detects my Scarlett 2i4. My DAW (Ableton Live 9.1) says that no audio devices are detected and even ...
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1answer
4k views

Windows 7 Installer keeps popping up at startup

I have Solidworks Student Edition installed on an external drive. Every time I turn on my computer, a Windows Installer box pops up to install Solidworks, and I have to press Cancel. How can I stop ...
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3answers
23 views

Internet Connection Error - Connection Fails

My internet seems to be working but is not. My screen shows 4 bars (PC). However whenever I try to go to Amazon or any other major websites, apart from all things Google and Stack Exchange, it does ...
2
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2answers
25k views

HP DV1000 Laptop won't start. Flashing “power” light

I've been handed a laptop to "clean-up", it appears to be infested with spyware and various limewire type downloads. It had a habit of randomly shutting down after 30 seconds, BSODs if cables ...
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0answers
24 views

how to make my computer automatically troubleshoot when Internet connection fails

My Internet connection occasionally fails. After troubleshooting the issue it is fixed. However, after a long time the network connection fails again. It's not a problem with my router. Is there a ...
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1answer
4k views

Wifi network undetectable on a Lenovo G470

I have a WPA2 secured network with a visible SSID at home that works perfectly fine with a Dell laptop,a HP netbook and sundry mobile phones. When I try connecting my sister's Lenovo G470, it refuses ...
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1answer
6k views

Why are there so many duplicates of “explorer.exe” running?

In my Windows 7 task manager, there are 16 instances of explorer.exe running. Where is this coming from? I thought perhaps I had inadvertently enabled the option of Windows replicating an instance ...
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3answers
2k views

Why does my screen turn black after installing ATI on Ubuntu 10.04?

I'm having a problem installing the drivers for my video card. I've just finished installing the driver, rebooted the OS, and the monitor starts up in energy saving mode and doesn't boot Ubuntu. What ...
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1answer
5k views

Windows audio service not starting win8.1

I have a new PC and the sound has been working perfectly (the screen flickers occasionally, but that's not for this question). The sound decided that it was going to stop working for whatever ...
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0answers
96 views

Windows 7 laptop comes in hibernation from sleep and can't boot after that

I have a new OS installation on my laptop, Windows 7. I put PC into hibernation state. After that it can't boot from this state normally (error 0xC000009A on black screen), I have to perform cold ...
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1answer
265 views

WTP - Creating an Answer File for WindowsUpdateDiagnostic.diagcab

I am attempting to script the install of the WindowsUpdateDiagnostic.diagcab sourced here: http://support2.microsoft.com/kb/971058/en-us?p=1 msdt.exe /cab "%~dp0WindowsUpdateDiagnostic.diagcab" -af ...
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votes
1answer
2k views

Monitor image became offset to the right. How to fix this?

Got this odd problem where the image in the monitor is offset to the right. It’s offset a lot. I have an external monitor, which is connected to a laptop. I don’t use the laptop’s display, only the ...
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2answers
2k views

Why is the Windows Help & Support screen not working?

When I click on the icon in the Start Menu, the error is: The Windows Help And Support can't start A problem has occured with Windows Help And Support Center. For online help visit Windows ...
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0answers
26 views

Troubleshooting PC dying during normal use

I am running Windows 7 x64 SP1 with all the latest Windows updates. I have not added or removed hardware or software recently. This installation has been performing without problems for several months ...
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1answer
42 views

My PC won't start up, what can I try?

My computer has been randomly restarting itself for the last couple of days. Sometimes it would stay on for hours before restarting, other times it wouldn't even get into Windows before restarting. ...
2
votes
2answers
4k views

Why does my account keeps getting locked? What does the log Event 4648 means?

I have this problem I just cant seem to find the source. My AD account keeps getting locked. Using lockout status and looking at the netlogon log i figured out which PC it is. I know which process is ...
2
votes
2answers
3k views

Dell inspiron n5010 has failed to recognize AC adapter

Recently my dell inspiron n5010 has failed to recognize my 90W adapter (despite powering it just fine). Full error message: "The AC power adapter wattage and type cannot be determined. the ...
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1answer
25 views

My computer is eating hard drives

About a year and a half ago I built my computer, and I was knowledgeable enough to put it together but definitely not to troubleshoot all of the issues it's had. A few months ago the 2TB Seagate hard ...
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3answers
2k views

Not getting any output from video card or onboard- is my motherboard dead?

Probably a lost cause, but I thought I'd ask before I start replacing hardware. I have a desktop that's been boxed up for a while, and when I set it back up I wasn't getting any video output. I ...
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2answers
2k views

Error: Couldn't update to Windows 8.1 preview. How to troubleshoot?

Trying to upgrade my PC, the process goes forward but in some point, it revers back to Windows 8.0. How can I troubleshoot the problem?
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4answers
7k views

Transcend External hard disk: continuous beeping

I have a 500GB Transcend StoreJet external HDD. The problem is it beeps for long time. When it beeps I can not access the drive. Even sometime I can, I dont see full file listing or empty folder! It ...
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1answer
23 views

My Microsoft Wireless Mouse 2000 Stops Working When I Lift It Up

When I turn my mouse on I have to put it on a flat surface right away for the blue light to stay on underneath which I'm guessing is the laser to detect surfaces. Once I lift my mouse up for more than ...
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1answer
79 views

NTP doesnt sync my time

Im getting problems to sync my local time with the NTP Server. this is the output when u do a NTP Query. remote refid st t when poll reach delay offset jitter ...
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3answers
6k views

Why is Google prompting me with Captchas?

Why is Google prompting me with Captchas? I turned on urlsnooper2 and found this (below). I don't know why my computer would request any of it. What I changed in the past few days is: Reformatted ...
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3answers
653 views

HP Laserjet 200 prints Grey scale only

I have an HP Laserjet 200 colorMFP M276nw printer that only prints in grey scale. Even stuff like the supplies status report prints in grey scale, and the bar for yellow is really light, and cyan is ...
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3answers
26k views

Why does my computer take an abnormally long time to shut down?

I am booting Windows 8.1 Professional 64-bit off an SSD (specifically, a 128GB ADATA SP900), and while it boots up incredibly fast, it also takes an obscenely long time to shut-down. The time to go ...
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votes
1answer
48 views

Lenovo Yoga Unable to Power On

So I was watching some YouTube videos earlier and my computer suddenly shut off, similarly to what you would expect if it had overheated. I don't expect that it did overheat: I wasn't actively ...
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votes
7answers
234 views

Computer is dying--what should I be looking for?

Okay, I'm a bit knowledgeable with pooters and such, but i'm confused. My computer is dying slowly, and I'm not sure what part is causing this. Computer details: Vista, dell machine, intel Q6600, ...
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1answer
67 views

GIMP stuck on “Loading Data Files: Fonts”

I load up GIMP and it gets stuck on "Loading Data Files: Fonts" every time. I have deleted my GIMP profile multiple times, I cleared my font cache, I even searched for corrupt fonts, (0kb font file ...
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2answers
55 views

A laser printer leaves stripes

The printer in our office leaves marks all across the length of the paper: We've tried cleaning the toner drum but with limited success. Can we fix this ourselves or do we need to purchase a new ...
5
votes
2answers
2k views

Recurring BSOD 0x139 KERNEL_SECURITY_CHECK_FAILURE in NETIO.SYS (bugcheck analyses within)

Problem description I've been encountering some intermittent 0x139 KERNEL_SECURITY_CHECK_FAILURE blue screens with first parameter 0x3 on my Windows 8.1 laptop, once every 20 minutes to an hour. ...
2
votes
1answer
29 views

Computer mysteriously seems to power on after surge, but no video or network

I have a box running Linux Mint I've been using as a file/plex host for about half a year to a year. Last night there was a brief power outage and I shut down both of my PCs (linux and Windows ...
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1answer
34 views

Loud optical drive

At times, the Blu-ray drive in my computer will be very loud: it makes a grinding noise that I suspect is the drive motor. This is the computer equivalent of the sound a Honda Civic makes with an ...
2
votes
1answer
49 views

If a pin was bent during CPU installation would the machine have started at all?

Realistically, if a Pin was bent during install would it have turned on and ran for 30 minutes or so before cutting out, or would it just have not started even once? The machine turned on first time, ...
2
votes
6answers
22k views

Samsung laptop randomly shuts down

I have a Samsung R560 laptop that is overheating, and shutting itself down under load consistently. Here are my load/idle temps from Speedfan: Ignore "Temp1 and Temp2", whatever sensors they are, ...
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3answers
49 views

My laptop works too slow when it is moved/vibrated

Recently my laptop's (HP envy 15) fan works too loud and gets warmer than before. When the laptop is moved, the laptop works slow for 30-90 seconds then it turns to normal, especially if any video is ...
2
votes
1answer
25 views

Troubleshooting date changes in Win7

My PC when booting flashes some white stripes (before anything) 2-3 times and then something related to BIOS comes (in DOS style on black background), then when PC is booted up, changes date either to ...
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0answers
16 views

Chrome specific footer issues

Currently uploaded a site template at locustheband.com.au Upon tinkering I noticed that chrome does not display any footers, but mozilla, safari and internet explorer render it properly Any ideas on ...
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0answers
13 views

Tips on troubleshooting computer not presenting image and driver failing

Problem description Turn on computer; Hear motherboard beep (everything turned on successfully); Monitor won't give me image at all (just led blinking); At this point, I figured out that if I ...
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0answers
30 views

How to accurately align monitors in windows 8?

I am currently using a dual monitor set-up and the software used for aligning the monitors only allows the alignment to be changes in 18 pixel increments, this results in me being unable to align the ...
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0answers
19 views

Troubleshooting connectivity issues a remote windows server 2012

We have a remote server one of our clients dials into. There are around 50 users logged into this. OS is Windows Server 2012. We are finding it difficult to troubleshoot connectivity issues because in ...
3
votes
2answers
2k views

Why does my laptop's CPU intermittently run REALLY slow?

My laptop's CPU is an Intel P8400, rated for operation at 2.26GHz. However, sometimes it starts running really slow: the computer becomes nigh unusable, and utilities like CPU-Z show clock speeds in ...
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1answer
4k views

How do I troubleshoot static noise in headphones connected to a computer that persists even after replacing the sound card?

I have an Asus P6T based system. I was using the on-board sound (plugging in Logitech X-230 2.1 analog speakers in the green "front speakers" 3.5mm analog output, then plugging in my headphones in ...
48
votes
16answers
111k views

How do I troubleshoot a Windows freeze or slowness?

A machine is described as being "really slow" or "freezing". How can I troubleshoot/resolve this issue? What should be the first steps to take?
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0answers
34 views

Put computer to sleep, leave for 2+ hours, come back and its shutdown and won't turn on

I built my computer maybe 5 months ago, and it has been running fine up until a couple of weeks ago when I had it in suspend, and then it decided to shutdown and wouldn't turn back on. So I tried ...
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0answers
13 views

Emachines 5230 will not start up

I cannot find a bleep code for the machine model, the original manual at manualowl does not have it. I have cleaned the inside, checked the Ram fits, checked there are no lose wires. when i press ...