Troubleshooting is a form of problem solving that uses logical, systematic steps to solve the problem.

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2answers
3k views

Dell Vostro blank screen when booting

When I try to start up my Dell Vostro 1088 it just shows a blank screen. The hard drive and the CD drive works. I can hear some sound. But I cannot even see the Dell startup splash screen. How can I ...
4
votes
2answers
2k views

Error: Couldn't update to Windows 8.1 preview. How to troubleshoot?

Trying to upgrade my PC, the process goes forward but in some point, it revers back to Windows 8.0. How can I troubleshoot the problem?
-1
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0answers
29 views

PC Decrapifier not analysing

I'm trying to use PC Decrapifier to remove the bloatware from a new laptop. However, it appears to be stuck in the analysing stage/'it appears to be taking too long' stage. When I click here it ...
1
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0answers
12 views

WTP - Creating an Answer File for WindowsUpdateDiagnostic.diagcab

I am attempting to script the install of the WindowsUpdateDiagnostic.diagcab sourced here: http://support2.microsoft.com/kb/971058/en-us?p=1 msdt.exe /cab "%~dp0WindowsUpdateDiagnostic.diagcab" -af ...
2
votes
5answers
15k views

How can I solve Canon MX870 printer only printing blank pages?

I have a Canon MX870 printer which I have connected to a Windows Vista laptop via a USB connection. Whether I print or copy, the result is the same: blank pages. The result is the same when I use a ...
5
votes
3answers
3k views

What to do when machine fails a Prime95 stress test?

In an effort to diagnose the cause of random resets and freezes I have been running a series of stress tests on my two year old computer. Thus far the machine has passed nine hours of the Prime95 ...
2
votes
2answers
2k views

Why does my account keeps getting locked? What does the log Event 4648 means?

I have this problem I just cant seem to find the source. My AD account keeps getting locked. Using lockout status and looking at the netlogon log i figured out which PC it is. I know which process is ...
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2answers
2k views

Nvidia Ion HDMI output problems with Acer Revo

I bought an Acer Revo. First I connected it to my Sony TV via HDMI output. For a few days it worked very well. Then one day when switching on the computer, it boots and the TV screen turns black ...
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3answers
2k views

Not getting any output from video card or onboard- is my motherboard dead?

Probably a lost cause, but I thought I'd ask before I start replacing hardware. I have a desktop that's been boxed up for a while, and when I set it back up I wasn't getting any video output. I ...
3
votes
5answers
10k views

Windows 7's start menu's search “see more results” is broken

After searching in my start menu and clicking to "see more results", I got an error dialog: It "seems" that it should be search-ms:query=document an not search:query=document but where can I fix ...
0
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1answer
3k views

Windows 7 Installer keeps popping up at startup

I have Solidworks Student Edition installed on an external drive. Every time I turn on my computer, a Windows Installer box pops up to install Solidworks, and I have to press Cancel. How can I stop ...
0
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1answer
2k views

Why is my Focusrite Scarlett 2i4 no longer recognized?

Last night, after a year of continued and problem free use, I discovered that my computer no longer detects my Scarlett 2i4. My DAW (Ableton Live 9.1) says that no audio devices are detected and even ...
17
votes
3answers
18k views

How do I troubleshoot hardware issues related to a computer freeze/crash?

What are some common guidelines and issues related to hardware being the issue of a computer crash? What should I look for and how do I troubleshoot these problems? What are some tools that are ...
3
votes
1answer
5k views

How to set Windows Sound default settings for a device?

In Windows Sound settings, is it possible to set the default settings for a sound playback device, such as the speaker configuration (7.1 vs Stereo) and the "Default Format" (e.g., 24 bit 48000Hz)? ...
2
votes
1answer
46 views

Why is my old Nvidia card failing to start?

I'd like to add a third monitor to my computer. Unfortunately, my primary Nvidia graphics card only supports two DVI monitors, so I decided to take an old Nvidia graphics card from another computer ...
1
vote
1answer
81 views

Computer won't start with GPU plugged in

I'm having some issues with a computer that I built. When the GPU power is not plugged in, the computer boots and works fine. But after plugging in the GPU power, it fails to boot. All I get is a ...
3
votes
1answer
2k views

Cannot see all available wireless networks?

There are two wireless networks setup in my office, a primary one and a backup. Plus there are few other wireless networks nearby. However, Windows (XP SP3) has ceased to show other available wireless ...
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votes
3answers
2k views

Why does my screen turn black after installing ATI on Ubuntu 10.04?

I'm having a problem installing the drivers for my video card. I've just finished installing the driver, rebooted the OS, and the monitor starts up in energy saving mode and doesn't boot Ubuntu. What ...
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votes
1answer
29 views

How can I diagnose certain games crashing?

With a handful of games will crash to desktop after playing for anywhere from 15 minutes to a few hours. There will be a visual glitch, a pause, and then crash to desktop. If Firefox is running, ...
1
vote
2answers
1k views

Windows 7 systeminfo reporting incorrect System Boot Time?

I work 9-5 and switch my PC off when I leave the office each day. When doing timesheets I need to know what time I got to work, so I usually use cmd > systeminfo for finding the System Boot Time. ...
2
votes
2answers
2k views

Dell inspiron n5010 has failed to recognize AC adapter

Recently my dell inspiron n5010 has failed to recognize my 90W adapter (despite powering it just fine). Full error message: "The AC power adapter wattage and type cannot be determined. the ...
0
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2answers
2k views

Why is the Windows Help & Support screen not working?

When I click on the icon in the Start Menu, the error is: The Windows Help And Support can't start A problem has occured with Windows Help And Support Center. For online help visit Windows ...
0
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1answer
4k views

Wifi network undetectable on a Lenovo G470

I have a WPA2 secured network with a visible SSID at home that works perfectly fine with a Dell laptop,a HP netbook and sundry mobile phones. When I try connecting my sister's Lenovo G470, it refuses ...
0
votes
1answer
108 views

Blue Screen of Death - My Sony laptop crashes very often

I have a Sony VAIO laptop which is giving me blue screen problem from some days. I thought it might be because of corrupted Operating system, so I refereshed the operating system installation but the ...
1
vote
1answer
283 views

Recurring BSOD 0x139 KERNEL_SECURITY_CHECK_FAILURE in NETIO.SYS (bugcheck analyses within)

Problem description I've been encountering some intermittent 0x139 KERNEL_SECURITY_CHECK_FAILURE blue screens with first parameter 0x3 on my Windows 8.1 laptop, once every 20 minutes to an hour. ...
4
votes
3answers
13k views

What are the causes of BIOS corruption? Can one tell the cause of corruption?

I'm sure it is a case of bad BIOS. What I'm not sure of is how did the BIOS get corrupted. What causes BIOS failure in common scenarios? It was a Pentium 4 from 2004. Does age have to do anything ...
6
votes
2answers
265 views

Dell Inspiron 14R 5420 intermittently fails to boot

I have a Dell laptop which sometimes boots and sometimes doesn't. When it boots, it works perfectly normal. However, when it doesn't boot, it doesn't show anything on screen, the light check goes on, ...
1
vote
2answers
3k views

Dell Studio 1555 not starting up

This is a 3-year-old laptop. I never had a big problem with it until now. I updated Kubuntu the night before yesterday. And Firefox got updated to version 18 and a few other related packages got ...
-1
votes
2answers
66 views

What do the numbers given by a BSOD mean and how do I interpret them?

I was living in the world without Blue Screens with my PC/Windows 7 x64. Unfortunately, they have visited me about month ago and they don't want to go away. I get about 1-4 Blue Screens per day. ...
1
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1answer
73 views

Black Screen On XP Guest

Full size image I'm running Windows XP as guest on VMware Player 6.0.1, but I'm getting a black screen. The VM starts up, I see the XP logo screen as it loads, but then the welcome screen never ...
0
votes
0answers
50 views

Laptop unusually slow after being accidentally dropped. Hard drive was replaced but still slow

My laptop—a Dell 1747 i7 laptop—fell from my desk to the concrete floor of my basement office when my son tripped on its cord. As would expect, that was it for the hard disk. Luckily, though, the ...
3
votes
3answers
402 views

Windows 7 BSOD 0x7A after every 1-2 hour

My computer is BSOD'ing after every 1-2 hour. It is doing BSOD randomly. When I check for solutions no solution came up. Even the xml file is not readable. I'll try to take an screenshot of the BSOD ...
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0answers
80 views

What happened to my computer, and what are my recovery chances?

Today I was just using my computer as normal when it froze. Restarting, it froze on the windows logo (As in startup). Restarting again brought me to the "Windows failed to start" screen, where I tried ...
0
votes
1answer
36 views

How to determine which clients are connected to a specific port on a server [closed]

The network is Microsoft Windows but the server is running an unknown operating system. I cannot get access to a command line on the server. The server is running a custom protocol. The network ...
13
votes
15answers
40k views

Windows 7: Wi-Fi connection drops intermittently - only returns after “Troubleshoot connection” resets the adapter

On our laptop (running Windows 7) the Wi-Fi connection drops intermittently. Symptoms: Connectivity is suddenly lost, and the "signal strenght" indicator in the tray shows zero strength and a yellow ...
0
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1answer
75 views

Videos from website do not show in Firefox running on Windows XP

This problem shows up using Firefox 33.1.1 on Windows XP (Service Pack 3). NBA Stats allows you to review past games by watching play-by-play video segments. I use this website to cross-check my logs ...
0
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0answers
2k views

Old Look@LAN software gives “No packet to read” log error; then won't ping

Yes, before anyone asks the question, I'm still using Look@LAN. It's the best free network discovery and resources program I've seen (but please, if you have suggestions for newer ones, let me know). ...
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0answers
46 views

What could be the cause of white screen on my HP G6 Pavillion

TLDR: Can a white screen on a laptop be caused by overheating due to running heavy software/ gaming or is it only caused due to faulty cable connection to the screen? Long version: Around 3 weeks ...
2
votes
1answer
236 views

Solving Canon PIXMA MP190 E27 error

Suddenly our printer -- Canon PIXMA MP190 -- stopped working and it shows E27 (E ... 2 ... 7) error. From what I saw, this means Ink Absorber is Full. Most of search results recommend to put the ...
0
votes
2answers
75 views

Troubleshooting a port in a USB 2.0 bracket

I am currently troubleshooting a single port in a two-port USB 2.0 bracket (example here) that does not work. A USB bracket is a simple device (consisting only of cables and connectors) that connects ...
0
votes
0answers
57 views

Photoshop CC 2014 Boot Loop

I'm a semi-professional photographer/university student. I specialize in Studio and On Location Portraiture--mostly glamour/fashion--and freelance a bit for local paper/businesses. Some sports and ...
1
vote
1answer
332 views

High pitched whine when laptop is plugged in

My relatively new Toshiba Portege r705 laptop (running Linux) has started making a high-pitched whine when plugged in. The sound is usually only noticeable when the laptop is in use and the battery is ...
2
votes
1answer
83 views

Vista: Improving troubleshoot approach skills

I'm not a Windows SuperUser, but neither just the regular user. I don't mind browsing the Registry, using Process Explorer, reading the Event logs, (un)installing new drivers and so on, but all this ...
0
votes
1answer
1k views

No video output from motherboard. How to debug this?

I have assembled the following system: Intel g530 ASUS p8h61 m lx Corsair 2 GB WD 250 GB Raidmax 500w The system turns on but I don't receive any video output on the screen. I tried the ...
0
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0answers
22 views

Succesfully troubleshot my computer (maybe). What next?

So this morning my computer hang up on me and started showing weird, hardware related symptoms (I won't go into the details here). I started looking around, following the usual and careful approach ...
1
vote
2answers
134 views

Typing lag in WinXP

I'm working on a Dell Vostro 1000 laptop that has a mysterious lag in typing. You enter keystrokes and it takes a while to show up on the screen. WinXP Pro was freshly installed and the behavior is ...
0
votes
1answer
1k views

Toshiba Satellite L755 not functioning properly while charging

While charging my laptop, the touchpad becomes very jumpy and sometimes does not even go in the direction moved. The computer itself also runs very erratically. While it does this, my computer ...
0
votes
0answers
49 views

Why my Windows 8 laptop doesn't recognize any wireless device?

I got a HP 255 G2 Laptop and I installed windows 8 on it today because I want to dual boot it with a Linux distribution.Everything works fine,excepting the networking.It doesn't recognize any wireless ...
3
votes
6answers
11k views

Ext3 drive will not mount after power failure; how to recover files?

After a recent power failure which caused my linux box (Ubuntu 8.10) to rapidly poweroff twice from a normal running state, I have a drive that will not mount. UPDATE: The drive will sometimes ...
0
votes
0answers
56 views

CPU pins bent-ish and processor dead. Steps to take?

I have an old computer that's been non-functional for some years. Last I checked it has power and turns on, fan spins, SATA ports give power, but no video output. My assumption is that the CPU is ...